Hoping the plant will survive as it was thrown over the fence into my back garden & left in full sun in the heatwave. There was no notification it had been delivered, they didn't even knock on my door... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The plants took a long time to arrive and were in transit for several days so I was worried about what state they would be in on arrival. However they were really well packed and still looked like he... See more
Company replied
Once the plants arrived they were fantastic, we did have an issue with the automatic dispatch which gave the wrong impression that they were on the way. However when we spoke to them they explained th... See more
Company replied
Excellent size of plants arrived safely today. My only criticism is that though my order stated shipped from Thursday morning no tracking info appeared until late Sunday afternoon so I would suggest... See more
Company replied
Company details
Written by the company
Lincs Plants is dedicated to offering award-winning pond plants along with an expanded selection of high-quality plants. By combining their expertise and passion for plants, they cater to customers seeking both specialty and diverse plant varieties. The brand emphasizes quality, expertise, and an enhanced plant selection, making it a go-to for gardening and pond plant enthusiasts.
Contact info
Unit12c (Old Raf Binbrook), LN8 6HF, Market Rasen, United Kingdom
- 01472 566970
- sales@lincsplants.com
- lincsplants.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a couple of water lillies
Bought a couple of water lillies. very good quality very well packaged and a prompt deliver service
5 September 2026
Unprompted review
Reply from Lincolnshire Pond Plants Ltd
Thank you for your kind feedback! We’re delighted to hear that you found our service informative and helpful, and that your order was delivered promptly. We really appreciate your custom and hope to serve you again in the future.
Reply from Lincolnshire Pond Plants Ltd
Thank you for your feedback! We’re delighted to hear that your plants arrived strong and healthy. We really appreciate your custom and hope they thrive for you.
Some very sad looking tiny plants…
Some very sad looking tiny plants received. I think they may survive which is positive, however 2/3 of my order was wrong. I e mailed customer service with evidence where they told me they send whichever plants are in best condition at the time of year and refused to refund. They sent me bamboo, needless to say it is in the bin. Order for a lucky dip, or not so lucky as the case may be.
31 August 2026
Unprompted review
Reply from Lincolnshire Pond Plants Ltd
Thank you for taking the time to leave the above feedback.
As explained, plants can vary depending on the season, and we are currently working on improving and updating our listings to provide clearer and more accurate information.
Since then, we have offered to arrange a return for the plants or, alternatively, for you to keep them and receive a partial refund.
We would also appreciate more information regarding the bamboo you received, as bamboo is not a pond plant and is not included in any of our pond plant packs. If possible, please provide further details or photographs so we can investigate this further.
We are always happy to work with our customers to find a suitable resolution if they are not satisfied with the proposed outcome.
Basically a rogue outfit.
Basically a rogue outfit at this stage.
Deliver rotten plants, drop ship other plants from Singapore with no control over what's delivered, will only entertain a refund after having the plants returned (at the buyers cost) and then chasing tails on actual refunds for weeks.
Never in a million years would I go back to using these people.
Oh and look out for their generic "we're sorry to hear of your experience" reply to this down below.
21 August 2026
Unprompted review
Reply from Lincolnshire Pond Plants Ltd
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear how disappointed you were with your experience.
We take concerns regarding plant quality, delivery and refunds seriously, and we’re sorry that you feel these issues were not handled to your satisfaction. We understand your frustration and appreciate you bringing your concerns to our attention. Your comments will be taken on board as we continue to review our service and processes.
We’re sorry we were unable to provide you with the experience you expected.
Poor quality plants. Does anyone care?
My original order took 5 days to arrive in spite of paying extra for speedy delivery. None of the plants were in good condition and the frogbit hadn’t been included in the order. I contacted customer services - which was an AI-generated voice - to ask them to fulfil the original order. The replies to my email also suggested that they were AI-generated.
The 5 frogbit plants that were subsequently sent were a disgrace; every one was brown and decaying. This is a company that is capable of producing award winning plants for RHS shows whilst at the same time sending astonishingly poor specimens to customers. The computer-generated feedback to this message will acknowledge my concerns and apologise. Is there anyone (ie human) at Lincs Plants who actually cares?
12 August 2026
Unprompted review
Reply from Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback with us. We do have a virtual assistant in place to help monitor calls and support our service. However, if a customer asks to speak with a member of our team, the call will be transferred to a team member.We would also like to reassure you that all emails are monitored and responded to by members of our human team.
We would appreciate it if you could email us again regarding your experience so that a manager can review this personally. Unfortunately, your full name is not linked to the feedback we have received, so we are unable to identify the specific interaction or investigate it properly.
Once again, we sincerely apologise for any frustration or inconvenience caused. We take your feedback seriously and would welcome the opportunity to review this further and address any concerns you may have.
Send Me Decaying Plants.
They sent me decaying Hydrocharis dubia that was clearly beyond recovery, without contacting me to ask whether I still wanted the plants in a condition completely different from the photographs on their website.
3 August 2026
Unprompted review
Reply from Lincolnshire Pond Plants Ltd
Thank you for taking the time to share your concerns, and please accept our sincere apologies that the Hydrocharis dubia arrived in a condition that you feel was significantly different from the photographs shown on our website.
We completely understand your disappointment, particularly if you believe the plants were already beyond recovery upon arrival. We are sorry that we did not contact you prior to dispatch to discuss the condition of the plants and give you the opportunity to decide whether you still wished to proceed.
We appreciate you bringing this to our attention, and your feedback will be passed on to our management team so that we can review the matter internally.
We would be happy to look into this further and discuss the appropriate resolution with you. If you could provide photographs of the plants as they arrived, this would also allow us to investigate the issue with our dispatch team.
Once again, please accept our sincere apologies for the disappointment and inconvenience caused.
Boiled frogbits
The frogbits i received were disappointing. I informed customer services but they wanted me to count out plants. They arrived half boiled so I put what remnants I had into my pond. I wasn't going to fish them out again. Extra star for replying to my complaint.
25 July 2026
Reply from Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re sorry to hear the Frogbit arrived in poor condition and that the resolution process caused further inconvenience. We appreciate you acknowledging our response to your complaint, but understand that having to retrieve and count the plants from your pond was impractical. Your comments will be taken seriously as we review our plant quality and customer service processes.
Avoid! Dead water lillies and poor plants
I would give less than one star if I could. I spent over £100 on a premium pond starter pack, and more than 2 thirds of what I ordered arrived dead, dying or missing. The majority of the items on the list has also been swapped out for inferior items. The water lilly, which I had been most excited about, was mush and rotten and snapped off. I sent photos immediately after opening with a complaint and like others on here, they fobbed off saying it's normal and the roots are fine. Upon digging beneath the surface, the roots are also rotten. I will be applying for a Section 75 or chargeback with my credit card company due to their unwillingness to help via email.
6 August 2026
Unprompted review
Reply from Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand your frustration and disappointment.
We appreciate you taking the time to provide detailed feedback. We’re sorry that a significant proportion of your order arrived in poor condition or was missing, and that the products received did not meet your expectations. We understand how disappointing this must have been, particularly when purchasing a premium pond starter pack and looking forward to establishing your pond.
We also regret that you felt your concerns were not adequately addressed when you contacted us. We appreciate that the condition of the water lily and other plants has left you dissatisfied, and we understand why this has impacted your confidence in the products supplied.
Thank you for sharing your experience. We are sorry that we were unable to provide the level of quality and customer service you expected, and we regret the disappointment this has caused.
Plants were dreadful on arrival
Plants were dreadful on arrival, some have improved since , customer service was great and is sending replacement plants for the ones that were barely alive
25 July 2026
Reply from Lincolnshire Pond Plants Ltd
Thank you for your feedback.
We're sorry to hear that the plants arrived in poor condition and did not meet your expectations initially. However, we're pleased to hear that some have since improved and that our customer service team was able to assist you promptly.
We’re glad a resolution has been arranged and that replacement plants are being sent for those that arrived in an unacceptable condition. Thank you for giving us the opportunity to put things right, and we hope the replacements thrive in your pond.
Reply from Lincolnshire Pond Plants Ltd
Thank you for your feedback.
We’re sorry to hear that the plants were disappointing on arrival. However, we’re pleased that the issue was resolved quickly and to your satisfaction. We always aim to address any concerns promptly and fairly, so it’s encouraging to know that you were happy with the outcome.
Thank you for taking the time to share your experience.
Be careful that you get what you order.
Speedy delivery. However, one of two plants arrived in poor condition and both plants in pot size smaller than ordered and than advertised. Good communication but only small refund given on the one poor quality plant. Disappointing.
25 July 2026
Reply from Lincolnshire Pond Plants Ltd
We’re sorry to hear that your experience did not fully meet your expectations.
While we’re pleased that your order arrived quickly and that you found our communication helpful, we regret that one of the plants arrived in poor condition and that the plants received were smaller than expected. We understand how disappointing this can be, particularly when the products do not match the advertised size.
We appreciate your feedback regarding the partial refund and are sorry that you felt the resolution offered was insufficient. Thank you for taking the time to share your experience, as it helps us identify areas where we can improve.
When my plant arrived all 3 stems bent
When my plant arrived all 3 stems were badly bent and I had to stake them, 2 of them survived but the third one which had a very pale leaf when it arrived has died, not what I had expected from this company.
25 July 2026
Reply from Lincolnshire Pond Plants Ltd
We’re very sorry to hear that the plant did not arrive in the condition you expected. We understand your disappointment, particularly as one stem failed to survive after arrival.
While we're pleased that two of the stems recovered with your care, we appreciate that a plant should arrive in good condition and not require immediate staking or remedial action. We’re sorry that the quality of the plant fell short of the standards you were expecting from us.
Thank you for taking the time to share your feedback. We will ensure your comments are passed on to the relevant team for review.
Excellent condition and quick delivery
25 July 2026
Reply from Lincolnshire Pond Plants Ltd
Thank you for your feedback.
We're delighted to hear that your plants arrived in excellent condition and that you were pleased with the speed of delivery. We take great care to ensure our plants are healthy and well-packaged before dispatch, so it's wonderful to know this was reflected in your experience.
Thank you for choosing Lincolnshire Pond Plants, and we hope to serve you again in the future.
Bought some iris and later a number of…
Bought some iris and later a number of lillies. All delivered on time, all excellent health. Considering the unmittigating heat, they were all in excellent condition and now thriving.
Thank you.
Lindsey
28 July 2026
Unprompted review
Reply from Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback, Lindsey.
We’re delighted to hear that both your iris and water lilies arrived on time and in excellent condition. Given the recent hot weather, it’s especially pleasing to know that the plants arrived healthy and have settled in well. We take great care in preparing and packaging our plants, so it’s fantastic to hear they are now thriving in your pond.
Thank you for choosing us, and we hope you continue to enjoy your pond for many years to come. Happy ponding!
Reply from Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback. We’re delighted to hear you were pleased with the quality of your plants and that they arrived with plenty of pond life. We really appreciate your support and hope they continue to thrive in your pond.
DO NOT BUY FROM THIS COMPANY.
DO NOT BUY FROM THIS COMPANY.
I ordered a water lily in April which arrived in poor condition. I reported to the company and asked for a replacement . They asked for photos and said it looked fine.
3 months later there was no growth at all, in fact any growth there had been had died. I contacted the company again and sent photos. They refused to accept there was anything wrong with the water lily, initially saying it would take time to settle, but once warm weather arrived growth would accelerate quickly. I queried this response, given that there was still no growth even though we are having a prolonged heat wave . They then gave conflicting information saying that water lilies can take up to 18 months to establish themselves.
No where on their website do they say that their plants will not grow for the first 18 months. I asked for a refund and they said the water lily would need to be returned.
I had to return the rhizome (bare rooted as I had purchased it), which crumbled in my hand when I removed it from the pot. They refused to refund my return postage.
How petty of them to make the customer return a plant in that condition when clearly they were going to put it in the bin.
There is no returns policy on the website.
There are no reviews on the website.
Having read other reviews on Trust pilot there is no way I would have bought anything from this company, if the reviews had been posted on their own website.
As other reviewers have said, it feels like all there responses are AI generated.
15 July 2026
Unprompted review
Reply from Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and appreciate you taking the time to provide such detailed feedback.
We understand your frustration regarding the condition of the water lily on arrival and the subsequent lack of growth. We also recognise that the advice you received regarding establishment times appeared inconsistent, which understandably led to further dissatisfaction.
We strive to assess plant health based on the information and photographs provided, but we are sorry that, in this instance, you felt your concerns were not fully acknowledged or resolved. We also appreciate your comments regarding the returns process and communication, and we regret that the outcome left you feeling disappointed.
Thank you for sharing your feedback. We take all customer comments seriously and will review the points you have raised regarding plant quality, communication, and our returns procedures. We are sorry that your experience did not meet your expectations.
Paid £56 for a Musa banana tree in a 5L…
Paid £56 for a Musa banana tree in a 5L pot. Advertised with a lovely picture of an established plant.
Received a mossy pot with 2 dead stems and a tiny living 3 leaves measuring about 5cm. One leaf dying and partially eaten/white mould on the other
Despite multiple photos they are claiming the plant is fine because it’s alive?! Completely ignoring the fact I could buy a plant 4-5 times the size in good condition for £10 or so and not acknowledging the mould or eaten leaf. It’s tiny and in poor condition- Lincs plants say it’s in acceptable condition and it should grow? £56
Absolutely ridiculous avoid this company at all costs I’m reporting to trading standards and plan to take to small claims if I don’t get refunded. I suggest you do the same. So far I’ve just got several refusals that there’s anything wrong with the plant and they sent me an address with a “you can return it if you want”. No refund process started just an address and “we’ll review when we get the plant back”?! No instructions on how to post back and no admittance that there’s any issue with the plant. They apparently won’t offer a free return because they don’t think there is any issue with the plant. Buyer beware
And now they have added an AI generated response about how sorry they are.. but still have made no effort to help me with this/I’m still awaiting a response from them about return. The response just seems to be AI lip service. I know it is because some of the other comments on bad reviews start with AI lead in statements such as “a professional response you could use is”
24 July 2026
Unprompted review
Reply from Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand your frustration. We appreciate you taking the time to share such detailed feedback and are sorry that the plant you received did not meet your expectations in terms of size, condition, or value for money.
We also regret that our assessment of the plant’s condition and the subsequent communication left you feeling dissatisfied. We understand your concerns regarding the condition of the foliage and the overall presentation of the plant on arrival.
Thank you for bringing these concerns to our attention. We’re sorry that we were unable to provide the level of product quality and customer service you expected, and we regret the disappointment this has caused.
What a fantastic company
What a fantastic company. I ordered a number of water lilies and oxygenators for my garden pond and they are all thriving bar one water lily and when I asked for advice they just offered to send me out a replacement. The response to my email was incredibly quick and I wasn't looking for a freebie that is what they offered as they could see all the other plants were doing very well in the photos that I sent so maybe I just got a dud one
24 July 2026
Unprompted review
Reply from Lincolnshire Pond Plants Ltd
We’re delighted to hear that you’ve had such a positive experience with us. It’s wonderful to know that your water lilies and oxygenators are thriving, and we’re pleased we could help when you contacted us about the one plant that wasn’t doing so well. Customer satisfaction is very important to us, and we’re glad our team was able to respond quickly and provide a replacement. Thank you for your kind words and for taking the time to share your experience. We hope you continue to enjoy your pond for years to come.
Dead plants
Having ordered pond plants and waiting 4 days for delivery they arrived in poor condition
I emailed them which pictures and they emailed back saying they would resend some more
Another 4 days and they arrived in a worse condition than the 1st delivery
Emaild them again asking them to explain why they were in this condition and after 14 days with no reply decided to write this review
So all in all would no recommend this company for your pond plants (see attachment photos)
Sorry can't find way of attaching photo will also leave review on google
28 June 2026
Unprompted review
Reply from Lincolnshire Pond Plants Ltd
Here's a professional response you could post:
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We apologise that the plants did not arrive in the condition you expected and that the replacement plants were also unsatisfactory. We understand how disappointing this must have been, particularly after waiting for both deliveries.
We’re also sorry to hear that you did not receive a response to your follow-up email. This is not the level of service we aim to provide, and we understand your frustration.
Please contact us directly with your order details so we can investigate this matter further and work towards a resolution. We value all customer feedback and will use your comments to help improve our products and service.
Thank you for bringing this to our attention.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.