lildog.com Reviews 

252
TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

Overall very happy with the app, I had some small issues to start with but contacted support and they were very quick and helped fix the problem.

Company replied

Rated 3 out of 5 stars

After using Lilcat several months, I discovered a few downsides. The only way I can check the battery status is by the image with the stripes, even if customer service answered that by touching the pe... See more

Rated 1 out of 5 stars

Round Octobre 25 I bought a tracker from Lildog and an 84 € subscription, totalling some 150 €. The tracker did not work and did not connect to Bluetooth. I was promised a replacement. Every few weeks... See more

Rated 1 out of 5 stars

Tracker stopped working after about 1 month. Now i Get an unknown error in the app. Tried restarting the tracker and the app. Nothing. Went to the webpage to get support, phone is closed, chat is c... See more

Company replied

Company details

  1. GPS Supplier

Written by the company

Care for your dog, like it always cares for you


Contact info

2.6

Poor

TrustScore 2.5 out of 5

252 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically takes over 1 month to reply

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2.6

All reviews

(252)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

Good customer support

Overall very happy with the app, I had some small issues to start with but contacted support and they were very quick and helped fix the problem.

20 August 2026
Unprompted review
lildog.com logo

Reply from lildog.com

Hi Valentina,
Thank you so much for your kind review! 😊 We’re very happy to hear that you’re pleased with the app and that our support team was able to resolve the initial issues quickly.

Thank you for choosing us! 🐾

Rated 1 out of 5 stars

Tracker stopped working after about 1…

Tracker stopped working after about 1 month. Now i Get an unknown error in the app. Tried restarting the tracker and the app. Nothing.
Went to the webpage to get support, phone is closed, chat is closed and the contact page gives a 404.
I would stay away from this tracker and company. I really regret buying a year subscription in one go. Now I am out the money for 11 months…

27 July 2026
Unprompted review
lildog.com logo

Reply from lildog.com

We’re very sorry to hear about the problems with your tracker and that you were unable to reach us through our support page. This is not the experience we want our customers to have.

We have sent you an email July 29th so we can look into the issue and help you find a solution. Please check your inbox, including your spam folder, and reply when you have a chance so we can assist you further.

Rated 1 out of 5 stars

Continued to charge me without subscription for 19 months

I bought a Lildog tracker in Geilo in 2024, told it would work in the Norwegian mountains -- but without mobile data, real-time tracking is impossible, and this was never disclosed. Most of my local hikes and ski trips have no signal, so the tracker was useless for me from day one.

I cancelled on 26 October 2024, the day I discovered this. That was also my last ever login.

Despite promptly cancelling, Lildog has kept charging me 149 NOK/month for 19 months.

July 2025: No visible subscription, yet the charges continued. I emailed asking them to confirm cancellation. No reply.

March 2026: A payment-failed email alerted me I was still being charged. I checked the site again, no visible subscription, yet the charges had continued regardless.

I then had to contact them a second time to "cancel" something that, on their own records, didn't exist.

I've now formally demanded a refund of 2,831 NOK. Their own login data confirms no activity since October 2024, no consent, and no visible subscription, yet the money keeps coming out.

If you're considering this product:
Check whether your activities have constant data connection before you buy, and keep a close eye on your bank statement even after you cancel. I wouldn't have caught this without a payment-failed email by chance.

26 July 2026
Unprompted review
lildog.com logo

Reply from lildog.com

We’re very sorry for the frustration and concern this situation has caused. We have followed up with you directly, reviewed the matter and refunded the charges.

We appreciate you taking the time to share your experience and sincerely apologize for the inconvenience you have experienced.

Rated 3 out of 5 stars

After using Lilcat several months

After using Lilcat several months, I discovered a few downsides. The only way I can check the battery status is by the image with the stripes, even if customer service answered that by touching the percentage will come up. Also, customer service takes sometimes ages to answer. The light and sound fetures only are useful when really close (just a few meters). Or to update the position in the app. Otherwise, Lildog is perfect!

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Replacement tracker promised, never received

Round Octobre 25 I bought a tracker from Lildog and an 84 € subscription, totalling some 150 €. The tracker did not work and did not connect to Bluetooth. I was promised a replacement. Every few weeks I contacted client support and received an apology stating difficulties in forwarding trackers abroad, although the faulty one was received without delay. Recently I contacted Lildog for the umpteenth time suggesting a replacement or a refund. This time I got no answer at all. Bob Snoijink, journalist, France

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Smart and good GPS for cats.

Have used Lilcat for about three years. It is reliable and easy to use, and the cat is easy to see in the dark when the blue light is on.
The cat accept to have the Lilcat on, it is small and lightweight.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Elsker min gps tracker!

I must say im very happy about my lildog gps. I live little outside the town, and my cat loves to be outside. So i use gps on her to see that she dosent go to town or near the traffic! I love that i can go back in the history to see everyplace shes been and how many steps she has been taking! With normal use on my very avtive cat it last 3 days with power. And im happy with that. I would really recomend this tracker ❤️

AND how easy it is to get in contact with customer service

24 August 2025
Unprompted review
Rated 5 out of 5 stars

I am using this for my cat

I am using this for my cat. It is really relaxing to know where he is. If I need him to come in I do know exactly where he is.

18 March 2025
Unprompted review
lildog.com logo

Reply from lildog.com

Tusen takk for tilbakemelding, Bjørnar! Det betyr mye for oss å høre at Lilcat skaper en ekstra trygghet i hverdagen deres :)

Hvis du har noen spørsmål er det bare å kontakte oss på support@lildog.com

Ha en fortsatt strålende dag!

Rated 5 out of 5 stars

Work great with our one

Work great with our one.
Little babatunde will never be lost for too long thanks to the handy GPS.
Also the active levels help us monitor his health so 5* from us

15 March 2025
Unprompted review
lildog.com logo

Reply from lildog.com

We love to hear that you're happy with your Lildog, Martin! Wish you and Babatunde a wonderful day :)

If you have any questions don't hesitate to contact us at support@lildog.com

Rated 5 out of 5 stars

great for dog sitting

I dog sit as a side gig and having this has given me peace of mind!! Now I can play with the dog off the lead even in parks that are not enclosed. Great product!

2 March 2025
Unprompted review
lildog.com logo

Reply from lildog.com

Thank you for taking the time to write us a review, Cristina! Happy dog sitting and wish you a wonderful week :)

If you have any questions don't hesitate to contact us at support@lildog.com

Kind regards,
Lildog

Rated 5 out of 5 stars

Must have! Amazing tracking experience

I decided to try out Lilcat and buy one tracker, and honestly, I don’t know how I lived without it.

I live outside the city, so my cats love to go out, and I used to stress about where they were or if they were safe. Now, I can just check and see exactly where he is in real time—no more worrying! I have to buy more ASAP, one for each of my cats!

Other than the tracking per sè it has many cool features, like the sound and LED light options for when he decides to hide in the bushes or under a porch.

It is lightweight and comes with a breakaway collar, so I don’t have to worry about it getting caught on something. Plus, it’s waterproof and durable, which is great because my cat isn’t exactly gentle on his gear.

If you’ve got an outdoor cat, I can’t recommend this enough. It gives me total peace of mind!

13 March 2025
Unprompted review
lildog.com logo

Reply from lildog.com

Thank you very much for your kind words, Wanda. It means a lot to us to hear you are happy with your tracker!

If you have any questions or comments, don't hesitate to contact us at support@lildog.com :)

Wish you and your beloved cat a fantastic day!

Rated 5 out of 5 stars

Recently got one for my dog and it's…

Recently got one for my dog and it's given me such peice of mind. Especially on the long walks when I let him off the lead, I'm always reassured knowing I have this tracker.
Highly reccomend to everyone with a pet!!!

6 March 2025
Unprompted review
lildog.com logo

Reply from lildog.com

Hello Teresa,

And thank you so much for taking the time to leave us a review. It means a lot to us to hear you're happy with your tracker.

Don't hesitate to contact us at support@lildog.com with any questions or concerns! :)

Wish you a magnificent day!

Rated 5 out of 5 stars

The lildog is very good it shows me the…

The lildog is very good it shows me the place where my dog is very exactly so i can find my dog everytime.

20 January 2025
Unprompted review
lildog.com logo

Reply from lildog.com

Thank you for taking the time to write us a review - we truly appreciate the feedback!

Wish you a fantastic day, and don't hesitate to contact us with any questions or comments at support@lildog.com!

Wish you a beautiful day!

Rated 5 out of 5 stars

Super fast in pushing updates! App is way better than before!

Support has been really slow to respond, I sent in a request in January, but apparently they had someone that was sick? They responded to me now this week, and they're pushing out an update today that fixes the small annoyance that I had! Talk about taking feedback! Also the app has improved a lot over the past year. It was pretty rough when I started using it a year ago, it feels so much better now after all the updates they've been making.

6 March 2025
Unprompted review
lildog.com logo

Reply from lildog.com

Thank you for your feedback, Hans! And sorry you had to wait this long. We will continue improving our customer service and products for as long as we exist.

We wish you an amazing day, and don't hesitate to contact us again. Next time, we guarantee you a much quicker response! :)

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