Quick delivery, well packaged so there weren't any breakage. The beers are full-bodied and tasty. I'm trying different bitters each time I order and so far I've not been disappointed. The jingle berry... See more
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Review summary
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I have bought the Damson Gin for the last two years for my father’s birthday. He is now in his nineties and really enjoys this particular drink and its beautiful bottle. Lakeland Artisan provide a si... See more
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At the moment can only comment on the ease of navigating the website to order products and time frame from order to delivery.which was very easy and not a very long wait by any mean for delivery.the... See more
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From ordering to delivery everything went so smoothly. I was able to speak to a very knowledgeable member of the sales staff regarding my purchase and the goods arrived within a few days.... See more
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Company details
Written by the company
Welcome to Lakeland Artisan. We have won over 90 Great Taste Awards as well as various other awards. Our aim is to produce award-winning products, with a special link to Cumbria and the Lake District with all its unique and delicious flavours. Our products are hand-crafted in small batches in Kendal in the English Lake District, using only the finest natural ingredients.
Contact info
Lakeland Artisan Unit 8-10 Kendal Fell Business Park, Boundary Bank Lane, LA9 5RR, Kendal, United Kingdom
- 01539 332416
- sales@lakelandartisan.co.uk
- lakelandartisan.co.uk
4.8
Excellent
307 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Great products at a reasonable price
Great products at a reasonable price. Easy to deal with and very polite customer service. Highly recommend.
2 August 2026
Reply from lakelandartisan.co.uk
Thank you Mark for your 5* review, we really appreciate you taking the time. It's great to hear that you are happy with our products and customer service, many thanks Lakeland Artisan.
Proper dandelion and burdock
Proper dandelion and burdock, delivered promptly and well-packaged. Excellent communications too. Altogether excellent service
30 July 2026
Reply from lakelandartisan.co.uk
Thank you for leaving us a 5* review Paul, we are delighted to hear that you are happy with our service and are enjoying our traditional Dandelion & Burdock cordial. Many thanks Lakeland Artisan
Fantastically quick delivery and so…
Fantastically quick delivery and so well packaged. Really reasonable prices- bought several things as part of a birthday gift and they were well received!
24 July 2026
Reply from lakelandartisan.co.uk
Thank you for your review Laura, we are delighted to hear that you are happy with our products and service, many thanks Lakeland Artisan
Excellent as always,fast delivery and…
Excellent as always,fast delivery and very securely packaged.
19 July 2026
Reply from lakelandartisan.co.uk
Thank you Patricia for taking the time to leave us a 5* review, we really appreciate your comments and are delighted to hear that you are happy with our service. Many thanks Lakeland Artisan
Reply from lakelandartisan.co.uk
Thank you Graeme for your 5* review, we appreciate your comments and are delighted to hear that you are happy with our service, many thanks Lakeland Artisan
Reply from lakelandartisan.co.uk
Thank you for leaving us a 5* review Emily, we are delighted to hear that you are loving our Sass! Many thanks Lakeland Artisan
Reply from lakelandartisan.co.uk
Thank you for taking the time to leave us a 5*review Chris, we are delighted to hear that you are happy with our service and our delicious sarsaparilla, a warehouse favourite! Many thanks Lakeland Artisan
Very poor communication.
I have been ordering from Lakeland Artisan for some time. Deliveries usually arrive within 2-3 days. This time my order was acknowledged, but now they have gone completely silent, despite me emailing them and trying to phone. I get that they only work 4 days a week and finish at 4 p.m. but my email was sent early this morning. If there is a backlog, they need send out a message to all customers saying that orders are being delayed. Not impressed by the customer service or the fulfilment of orders
18 June 2026
Reply from lakelandartisan.co.uk
Thank you for your review Annette. I am so sorry we did not meet our usual high standard of service. As explained by email, we had an unexpected and prolonged problem with our internet, and had been unable to access any orders placed, emails or receive any phone calls for several days. The problem has now been rectified so I can assure you we are now back to the great level of service we usually provide. Many thanks Lakeland Artisan
Love the Mawsons Ginger cordial
Love the Mawsons Ginger cordial, quick delivery & great value for money - thank you
16 June 2026
Reply from lakelandartisan.co.uk
Thank you for leaving us a 5* review Janet, we appreciate you taking the time. It's great to hear that you are loving our Mawsons Ginger Cordial, its definitely one of our favourites! Many thanks Lakeland Artisan
The personal attention and prompt …
The personal attention and prompt delivery. The ginger cordial is simply excellent
11 June 2026
Reply from lakelandartisan.co.uk
Thank you for leaving us a review William, we are delighted that you are happy with our service and our delicious ginger cordial. Many thanks Lakeland Artisan
Reply from lakelandartisan.co.uk
Thank you for leaving us a 5* review Owen, we are delighted to hear you are enjoying our traditional Sass!
Many thanks from the Lakeland Artisan team
Super service
Easy transaction, with speedy delivery. Well packaged and secure. Would highly recommend. Next order incoming. Thanks
9 May 2026
Reply from lakelandartisan.co.uk
Thank you for leaving us a review Steph, we appreciate you taking the time. We are delighted to hear that you are happy with our service and that you will be ordering from us again. Many thanks Lakeland Artisan
Always good service and prompt delivery
3 May 2026
Reply from lakelandartisan.co.uk
Thank you for leaving us a 5* review Susan, we appreciate you taking the time and we are delighted to hear you are happy with our service here at Lakeland Artisan. Many thanks!
Easy to order
Easy to order, great products and very friendly helpful staff when I phoned with a question.
28 April 2026
Reply from lakelandartisan.co.uk
Thank you so much for your 5* review Zara, we are delighted to hear you were happy with our service and products. Many thanks from the Lakeland Artisan team
Reply from lakelandartisan.co.uk
Thank you so much for your 5* review Alison, we are thrilled to hear that you are happy to recommend us.
Many thanks from the Lakeland Artisan team
very good service
very good service - beers a little bit limited (sold out) but overall very good
29 April 2026
Reply from lakelandartisan.co.uk
Thank you so much for your 5* review Kevin, we are delighted to hear you were happy with our service. Many thanks from the Lakeland Artisan team
Reply from lakelandartisan.co.uk
Thank you for taking the time to leave us a 5* review Sally, we are delighted to hear you are happy with our service and products.
Many thanks from the Lakeland Artisan team
Time to find a different courier
I am a long-standing customer and have always found the level of service from Lakeland Artisan high. In this instance, I submitted an older order by mistake and after realising what I had done Lakeland promptly fixed it for me, which I am grateful for.
However, I have deducted a star because the transaction was not without hiccups: one of the bottles had been smashed to smithereens in transit (despite clearly labelled "fragile"). In fairness to Lakeland, the bottles were well packed, with the inner box wrapped in bubble wrap, so this is not a criticism of them. The postman did offer to take the consignment back, but given it was only a single bottle I just couldn't be bothered with all the rigmarole. I would also point out that one of my previous consignments ended up up in Northern Ireland (again, a Royal Mail error, not Lakeland Artisan's). Personally I would consider using a different courier; I have had other mishaps with Royal Mail (not connected to Lakeland orders) and it is obvious standards have slipped in recent years.
Please note: I am not requesting a refund or replacement (when I accepted the package I accepted the damage); but ultimately, the transit arranged by Lakeland does become part of the overall service, and they should review their courier options IMO.
17 April 2026
Reply from lakelandartisan.co.uk
Thank you for your review Matthew, we are delighted to hear that you are happy with our service here at Lakeland Artisan and we appreciate you taking the time to bring to our attention the matter of the damaged parcel. I have sent you a separate email regarding this.
Many thanks Lakeland Artisan
Reply from lakelandartisan.co.uk
Thank you for your 5* review Rob. We are delighted you are enjoying our traditional flavour ready to drink cans, handcrafted here in the Lake District. Many thanks Lakeland Artisan
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