Ozhomehub Reviews 

⭐ **1 Star – Product significantly different from advertisement**

Very disappointed with Oz Home Hub.

I purchased this bar table for $864 and waited approximately three months for delivery. The biggest issue is that the tabletop I received is not what is represented in the advertising photographs.

The advertised table clearly shows what appears to be a live-edge style timber top, with a natural curved edge and the appearance of substantial continuous timber.

What I actually received is a manufactured tabletop made from 13 narrow pieces of what appears to be pine, edge-glued together. This is not a minor variation in timber colour or grain. It is a completely different construction and appearance of tabletop.

I have repeatedly explained this to Oz Home Hub, but their responses continue to refer to natural timber variations, photography and lighting. That completely misses the point I am making.

There are also scratches on the frame and a poorly finished sharp weld on one corner that actually cut my hand.

Despite all this, their offer was only 10% store credit.

I purchased the table based on how it was represented in the advertisement. If the advertisement had shown the actual 13-piece glued pine tabletop I received, I would not have purchased it.

I am extremely disappointed with both the product and the way my complaint has been handled.

I ordered blue kitchen chairs. When they finally arrived they were the wrong colour. I rang the warehouse which no one answers the phone.
You are sent an email and I am still waiting for my refund. They want me to pay return postage.
NEVER buy from this site. There is no Sydney warehouse.

Over 4 months to get my desk very disappointed in the product spent $580 on a product I could have bought from Temu for $100 terrible product cheap and nasty

I really wish I had read the reviews before ordering from Oz Home Hub.
I placed and paid for a coffee table on 27 June 2026. It is now September and I still do not have my table or a reliable delivery date.
The most frustrating part has been the complete lack of proactive communication. I received no meaningful shipping updates and have had to repeatedly chase the company myself.
The Aramex tracking number provided shows “Attempted collection” in Perth on 6 August, stating that the courier was unable to collect the parcel from the sender and had contacted them to rearrange collection. There have been no further Aramex tracking updates since then.
Meanwhile, Oz Home Hub's website says my item has left their overseas warehouse. Support previously told me it had left the overseas warehouse and was “currently in transit”, but I have now been told it is “currently in the shipping container” and has not yet been handed over to Aramex.
I have asked for evidence confirming that my table has actually been dispatched, its current location, freight details and an estimated delivery date.
Customer service is also incredibly frustrating. Email enquiries direct you to an online ticket system, and I don't receive notifications when someone responds, so I have to keep logging into the website to check.
I was genuinely excited about this purchase. More than two months later, I'm simply exhausted from having to chase basic information about an order I've already paid for.
I'll update this review if and when the company provides a meaningful resolution.

When my liquor cabinet finally arrived it was damaged. Back and forth with the company through support tickets. Finally after 4mths they were sending out the replacements for the damaged frame only got one part and that was also damaged. Do not deal with them.

Scammers! Charged me 3 times for the same table, which has not arrived for 10 weeks now. The company is a fraud!

If I could give zero I would. Absolutely no customer service absolutely no way to track items. Item still hasn’t arrived so should’ve read these reviews. Please avoid at all costs.

terrible quality wood, very different to what was in the pictures. came with no instructions. after 6 hours on chatgpt trying to figure it out, gave up. finally got some pretty shitty instructions. all the hardware was wrong. had to go to hardware store and get hardware and screws that fitted. do yourself a psychological favor and dont order anything from this company.

If I could do zero stars I would. The item which was a dresser with desk took forever to be delivered. No way of contacting the company directly. When item was delivered the delivery crew broke 2 pavers at my front door. When we unpacked the dresser the instructions were all in another language. It was not easy to put together, things didn't line up, holes where too small. The drawers themselves are flimsy, and don't close properly. I am very disappointed, a company that is based in Australia and prides themselves on quality and customer service is absolutely not my experience. Don't waste your money

Don’t trust this company, ten weeks to get my order for a wardrobe. I asked them to not deliver for a week as we were away on holiday. Of course they went ahead and delivered it leaving the package by the front door with no protection, it could have been stolen it was also raining, and we were not home for several days. Terrible lack of care and communication from these cowboys. Rod

stay away from this online retailer. Appalling customer service, You can't talk to a real person. All AI managed. it take ages to get a response from them via email. you are literally spending money to buy headaches. If you want to amend the order, even after five minutes of placing the order, they want to charge you 1/3 of the total price, which is against Australian consumer laws.

⚠️ BUYER BEWARE – MY EXPERIENCE WITH OZ HOME HUB ⚠️

I don’t normally post things like this publicly, but after almost SIX MONTHS, numerous support messages and still no product or refund, I’ve had enough.

I placed and PAID for my order on 19 MARCH 2026.

I was later advised the estimated shipping date was 30 APRIL 2026.

It is now SEPTEMBER and I STILL HAVE NOT RECEIVED MY ORDER.

Over the past several months I have contacted support repeatedly trying to find out where my order is.

I’ve been told:

➡️ It arrived at the destination port.
➡️ It was going through “local processing.”
➡️ It had been handed over to a local courier.
➡️ Then it HADN’T been handed over to a courier.
➡️ Then it had been “fully handed over to the local courier for delivery.”

So I asked a very simple question:

WHO IS THE COURIER AND WHAT IS MY TRACKING NUMBER?

They still haven’t provided either.

No courier name.
No consignment number.
No tracking number.
No delivery date.
And most importantly — NO PRODUCT.

I eventually formally requested a FULL REFUND because the goods have never been delivered.

Instead of resolving my complaint, my support ticket was CLOSED without responding to my refund demand.

I couldn’t even open another support ticket, so I have now had to select “Return Item” just to get another avenue to contact them.

How exactly do I return an item I HAVE NEVER RECEIVED?

Order 69b7342d8539f.

Oz Home Hub, I’m giving you another opportunity to resolve this.

Either provide verifiable courier details and deliver the product I paid for back in March, or REFUND MY MONEY.

I have kept screenshots and copies of the entire correspondence and will now be taking the matter further through the appropriate consumer channels.

I’m sharing my experience so other customers can make their own informed decision before ordering.

I would give zero stars if I could. We ordered 2 months ago and nothing delivered and nor can we get any response from the company as to where our order is or when it might be delivered.

I expect to never receive anything, either product or refund and I would NEVER recommend this company to anyone.

It’s practically impossible to speak to anyone or get an answer, their systems are designed to not provide any direct contact or information post order.

Just awful!

I’m furnishing a new home - better to buy old off Facebook marketplace than be sucked in by false advertising on new - chairs supplied barely hold 80 kg and the metal joins on the arms are so rough - the company not interested obviously don’t test their products - I bought 2 products from them - maybe last 6 months - very disappointing after waiting 2 months for shipment

As others have said, my order of a king single sofa bed was more than 4 weeks overdue from the date they had on their website. When the item arrived, the assembly instructions were terrible... just pictures and chinese language. The thing that angered me most was that the item was so ugly and uncomfortable, and was very different to the advertised sofa bed. My nephew slept on it for one night, and didn’t sleep due to the 5.5cm "mattress". It was like concrete! I raised a ticket, sent photos and measurements, (of which some were way out), but they said the specifications were within tolerance, and that the mattress wasn't in the specs. They just ignored the difference in appearance and functionality. Initially they offered a 10% refund, but I wanted to return it for a full refund. Like others have said, they won't accept the item at their Sydney warehouse. I'd have to send it to WA. Oz Home Hub is a total SCAM site, which is so disappointing for an Australian-based company. I had trust in them, but the Chinese products they peddle are very poor quality, and they really don't care about customer satisfaction.

STAY CLEAR OF THIS SCAM!!
I am still waiting on products payed for 7 months ago. Customer service is non existent. They dance around your actual questions. The cust support online ticket system is a joke. They lie about where your product is. Your phone number is stored so they know who is calling and won't connect you to anyone. Never ever use this online retailer!!

Product not as advertised – extremely disappointing experience
I purchased a desk from OZ Home Hub advertised as a “Modern Solid Wood Rectangular Office Desk with 4 Bold Solid Wood Frame Legs.” The listing clearly stated that it was a solid wood desk.
The desk took over two months to arrive, and when it finally arrived, the desktop was clearly laminate rather than the solid wood product I believed I had purchased.
I contacted OZ Home Hub requesting a return and refund because the product I received did not match the advertised description. Unfortunately, the return process was made extremely difficult. I was asked to provide a video showing the desk from multiple different angles to prove the issue. I did not believe I should have to go through this level of scrutiny when the product simply did not match what was advertised.
The desk was also shipped directly from China, which was not what I expected when purchasing through OZ Home Hub.
The support process was incredibly frustrating and, rather than resolving the issue, my ticket was eventually closed after I had been asked to provide further evidence.
Overall, I am extremely disappointed. The product description, lengthy delivery time and handling of my refund request have left me feeling that I was not given the straightforward customer service I expected.
I would not purchase from OZ Home Hub again and would strongly recommend doing your research before ordering.

Cant put zero but need it to be known that they are the most unreliable company I have ever dealt with. Ordered at the start of June and now at the end of August and still no items. You ask a question and get the most Vacuous answer I have ever seen.

We purchased a small cabinet for $299 which was suppose to have a glass panel which states in the description. More like plastic this cabinet is no where near the value of $299. Very disappointed, no instructions, inferior product and a waste of money.
Please do not buy from them, save your money.

This is a very dodgy company with no ability to contact someone by phone. The quality is very poor! DO NOT BUY FROM THIS COMPANY!
I purchased a set of 2 stools from this company after I had called the number on their website twice. I wanted to confirm the color of the stools, as the name of the color didn't list the stool as being a white or off white color, but the photos of the stools on their website displayed the stools in a white to off white option. I spoke to a woman in the Sydney office and she confirmed the color option I was considering was an off white color even though their website was calling it a khaki color. I asked her if I could buy just one and if I was happy I would by the other 5. She said it wasn't possible as they came in a set of two. She said if for any reason I was not happy with them I could return them to their Sydney warehouse. She did warn they would take around 3 months to come from China. The Stools finally arrived almost 5 months later. Not only was the color horrible and not even close to an off white, they are very poor quality. When I tried to contact the woman again on the same number, I could not get past an AI assistant to speak with someone. I had to submit a return request through their website and got the run around. They finally then told me to return them to a Western Australian address, when I told him I was promised I could return them to their Sydney warehouse, I was refused that option. It cost me over $200.00 to return them to WA.