Ownit Bredband Reviews 7,519

The internet connection is alright and more or less stable for most of the time.
As soon as there is an outage, however, it takes ages for it to be solved. For example last night, a disruption happened and they only send a technician to resolve the issue 12 hours later. That’s not the service level I would expect.

I’ve lived in my apartment for 3 years and never had a problem with the internet, until recently. A few months ago, my connection suddenly went down. When I first called customer service, they said I wasn’t registered in their system. We created a new account and got registered. Two days later, the internet stopped working again.

Since then, I’ve contacted them five separate times. Each time it’s the same issue, they say I’m not registered, they “fix it,” and the connection fails again after a couple of days. Now, they’ve stopped responding completely. When I try to call, they sometimes hang up within seconds, or don’t call back at all.

This has taken an enormous toll on my life. I can’t work from home, my kids can’t watch TV, and I’ve had to rely on expensive mobile data just to get by, costing me thousands of kronor. I’ve finally unplugged the router and given up trying.

Unfortunately, my building’s förening has a contract with Ownit, so I don’t have the option to switch providers. I’m now stuck paying for a service I can’t use, and they don’t seem to care.

as of the time im writing this i got 0.46 mbps download speed and 1 mbps upload to the closest server. internet goes down whenever it feels like it. i know you think im just mad and writing this review based of my feelings but i truly belive if you pay and use ownit you will regret it, Maybe not on the first month but evetually it will happen + they are braindead to talk to on the phone

I work from home and I rely on the internet connection. I didn't have internet connection for two days within one month. I had to travel to my office in Stockholm so that I can do my job. There was no information on the service outages page in ownit.se for none of the occurrences, however I've been told by the operator that they are aware of the problem and they are working on it. And now out of the sudden, Ownit decided to increase the monthly fee, why ? Because the service is not reliable ?

More often than not there's little to no connection and the company only says "It's probably your router's fault, buh-bye". This company is truly horrible.

Super easy connection request, flawless broadband connection. Very good service. Recommend Ownit to all

I've been using Ownit for my internet services, and I couldn't be more satisfied. The speeds are consistently fast, which makes streaming, gaming, and working from home seamless. Their customer service is exceptional—quick, knowledgeable, and always ready to help. I’ve had zero issues with connectivity, making Ownit a reliable and top-notch choice for internet service. Highly recommend!

Premium highest bandwidth internet connection is terrible. I can't do basic stuff like open a site or stream a low quality movie.
I opened a case the second day my service got live and it is still unaddressed...

I am a new customer in Ownit Broadband. Since i signed Broadband contract with Ownit in the month of June 2024, I have been enjoying their services.
Their customer service are respectful and great. I just hope that Ownit shouldn't go below my rating, they should become greater in their services.

Hi,
Good ISP with minimum disturbance.
Very nice customer support.

Customer support via calling is only in Swedish language :/ otherwise the service is great.

Our internet went overnight and when I called and ask about it they said that it should be working, fast forward 3 weeks, still nothing.

I’ve been on the phone with Customer service a few times now and ever-time they say that it should be working even tho I tell them it isn’t. They can see what device I plug their connection into too. My devices work with other internet connections so they is no problem with them.

I’ve tried 3 different routes and two different computers too but they specifically want a Windows computer when I don’t own one before sending someone out to figure why it isn’t working with a nice charge of 999kr when it isn’t our fault.

Our Brf is trying to help as they pay the bill but still coming up with lime excuses.

From being great Ownit is now a lousy company with super bad support, people who are incompetent and simply do not care!
In my case i order and signed a contract almost one year ago to get a new hardware and LAN contact installed. Now multiple calls and emails and one year later the support still telling me they are "looking into it" and they get back to me. They won't even cancel the contract that they can not and don't know when they will deliver.
Its so stupid to talk to them. Most time they don't even know what they are talking about and they never listen to a word you say. Next time you call they blame the last person not have taking good notes. I lost my trust and will be contacting konsumentverket. This is not acceptable. I can't even talk with someone in charge. They refuse to involve anyone but their incompetent first desk support.

Probably the fastest and most reliable internet in Stockholm region.

Fast internet and wonderful service but it is difficult for termination of service

I feel Cheated by Ownit ! Why ?
1. I signed for Ownit service on 22Nov23. Plan was 99SEK for 3 months then 279. I was using Tele2 services on Coaxial Port till 19th Dec23.

2. I asked to Activate my Services from 20th Dec2023. But my connection didnt work due to improper clarity from Own IT (Like it would not work on Coaxial Port) rather on Optical Fiber, Own it sent a Technician for Fiber Optics which I had to Pay 1088 SEK)
3. So finally my Own it Connection got active from 11th Jan 2024 whereas Ownit Continued charging me from Nov.
Wrote emails n raised multiple support cases. Already paid 3 invoices for Ownit.I didnt get the 99 plan and needed support from Ownit. This is bad customer service. Imagine for a 99 plan I have already spent 3000+ SEK.
4. For a 300/100 plan I was getting a speed of 10 MBPS. Had to call support to get a speed of now close to 80MBPs.
5. I called Ownit support and they are unwilling to help me for Incorrect charges and non usage.The person offered me was a 12day rebate.
Also an unpaid invoice raised with Kronofogdogen.
I have also paid 1157 Bill received from Gothia. Sweden Govt needs to Improve Customer Service and ownership towards customers from such reckless companies. Being an IT Engineer I can understand the manipulations from such customer unfriendly companies.

Happy with Ownit service.
I give 4 stars rather than 5 stars just because the monthly subscription went up few months ago. Also, I sometime needs to reset my modem, probably whenever there is a network or software maintenance or upgrade. However, this happens very rarely.
Overall, I enjoy great service from Ownit!