Greenstory Reviews 2,350

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality and usefulness of the products, particularly highlighting their contribution to a zero-waste lifestyle. The GreenBook is frequently mentioned as a handy tool for various purposes, including to-do lists and planning, with consumers expressing satisfaction with its design and functionality. People also value the company's commitment to sustainability and plastic-free packaging. Consumers are pleased with the delivery service, often describing it as fast and efficient. The customer service receives positive feedback, with reviewers noting the kindness and helpfulness of the staff. The sticky whiteboards and planners are popular, with many finding them easy to use and effective for organizing family activities and reminders. However, opinions on specific aspects such as the pens and their visibility, the adhesion of certain products, and the accuracy of orders vary among consumers.

Based on these reviews

Rated 4 out of 5 stars
Verified

Love the colour and it sticks very well on my kitchen. I expected the writings to be harder to delete, they fade very easily resulting in being hard to write on the board without deleting things by mi... See more

Rated 4 out of 5 stars
Verified

I’ve been using the meal planner and the list for over 3 weeks now. So far so good. Had no issues stick it onto the cupboard. My cupboard have a gloss finish and nothing stick to it without adhesive s... See more

Rated 4 out of 5 stars
Verified

The board was nice, but the pens were thinner than I excpected. All in all nice purchase, though. All-in set was lovely - that I had all the equipment together. :)

Rated 4 out of 5 stars
Verified

Very good product but unfortunately the website is a mix between English and Dutch which makes it difficult for us who do not speak Dutch to finalise the order and understand the shipping information.... See more

Rated 3 out of 5 stars

I bought several Greenstory products (rectangle sticky notes, decorative icons, drawing kit, and the mixed pack of colored sticky notes). The eco-friendly idea is great, but I was a bit disappo... See more

Rated 3 out of 5 stars
Verified

Translation results I'm disappointed with this product for two reasons: the first is that I think it's greenwashing. No information on the production link, factories or workers. The promised transp... See more

Rated 5 out of 5 stars
Verified

We recently renovated our kitchen and our new fridge is covered in wood, so our magnetic shopping list no longer worked. I was looking for an alternative and discovered Greenstory online. I ordered th... See more

Rated 3 out of 5 stars
Verified

The whiteboard element is great but the pens it came with are far to thin ink to be seen from any distance and the magnet for the cleaning water spray was not strong enough so kept falling off.

Rated 5 out of 5 stars
Verified

As described, nice quality, i've now got a shopping list stuck up next to my fridge which is very useful

Rated 3 out of 5 stars

Spent almost €50 for a tiny sticky board and some pens. I received the wrong item (or at least completely different from the one on the website). I emailed their customer service, to point out the m... See more

Company replied

Rated 3 out of 5 stars
Verified

The sticky whiteboards where just the organisational solution I was looking for. But the sticky pen holders fall off the wall, sticking them to the white board helps fix this. The to do minis are grea... See more

Rated 5 out of 5 stars

No messy glue needed! Sticks easily to every surface! Delivery was super fast! My only suggestion: I’d love to see my colour option available in a smaller size. Otherwise, highly recommended!

Rated 5 out of 5 stars
Verified

I received the product in a short period of time and in a very nice packaging. We immediately used the monthly planner and put scribbles right on! The product sticks well to our fridge door! It’s so h... See more

Rated 5 out of 5 stars
Verified

Really nice product, super usefull to organize family activities. It helps a lot to show the whole family how much stuff we have going on at the same time.

Rated 5 out of 5 stars
Verified

I was surprised at how well it actually works. I thought it might be a little gimmick, but I figured that it's not too expensive, so I could give it a try. It actually works very well! Wiping it is... See more

Rated 5 out of 5 stars
Verified

I was informed of delays personally and provided alternative option. Even with the delay (which I dont really think it was) I received the product within 2 weeks :)

Rated 5 out of 5 stars
Verified

I love my Greenstory purchase! I bought the weekly planner in blue and the pens with the sticky tray. All lay on my fridge and use them daily. It is very easy to use, to erase with no marks left.... See more

Rated 5 out of 5 stars
Verified

I got the sticky calender and the sticky to do list. Very good products, I was unsure at first if they would stick properly, but now I want to tell all my friends and family to buy this. I'll probably... See more

Rated 5 out of 5 stars
Verified

Really good tool, easy to use, decorating the house with some colours and the fact that you don't need magnetic surface it's amazing

Rated 3 out of 5 stars
Verified

I have a stick month planner from another brand but decided to buy the pen holder and the big sticky note from you and the sticky note is fine but the pen holder coulnd't hold next to the sticky note... See more

Rated 5 out of 5 stars
Verified

Great quality and love them so far. Quite expensive but ideally just a one time purchase if quality holds!

Rated 3 out of 5 stars
Verified

The product is nice but not as high quality as advertised, for example it always peels off a bit.

Rated 5 out of 5 stars
Verified

Excellent product; Exceeded my expectations; It glued as well to the tile wall as to the refrigerator; Easy to erase; The family is more organized.

Rated 5 out of 5 stars
Verified

The cover looks and feels great. It’s big and you can fit easily one regular A5 notebook and a smaller one. I’m very happy with this purchase.

Rated 5 out of 5 stars
Verified

Great product, super easy to use. I got the smallest size since the large was sold out and I’m very pleasantly surprised by how good it looks. It’s the perfect size for our front hall. I thought the 4... See more

Rated 5 out of 5 stars
Verified

I love their products a lot, I ordered from Austria and it came really quick and easy, even the costumor-service is really nice and quick to respond. The notes stick really good and the pens are gre... See more

Rated 5 out of 5 stars
Verified

Good white boards with colors and different small tags to organize thoughts. I like them!

Rated 5 out of 5 stars
Verified

Love it! Very practical, giving a great overview and without additional waste! Very happy with this product.

Rated 5 out of 5 stars
Verified

The experience was very good, it is a great innovative product and would absolutely buy some other products again!

Rated 5 out of 5 stars
Verified

I ordered the sticker whiteboards and absolutely love them! They’re exactly what I needed.

Rated 5 out of 5 stars
Verified

The customer service was very kind and helpful and I’m delighted with the sticky whiteboard.

Rated 5 out of 5 stars

I bought an A4 Journal and couldn’t be happier. It arrived in 3 days and came plastic-free. You can choose different templates depending on your needs. The ink dries in 5 seconds and I haven’t had an... See more

Company replied

Rated 5 out of 5 stars

I ordered the greenbook and had some questions beforehand. The whole process of communication, ordering and receiving the greenbook was awesome. I love that I don't need any paper anymore and that I a... See more

Company replied

Rated 5 out of 5 stars

I ordered several times now, I use the GreenBooks every day, a small one for shopping lists, the bigger as daily planer, the A5 for business-stuff. It´s always fun to open the parcels, they are packed... See more

Company replied

Rated 5 out of 5 stars

I first got to know greenstory through their re-usable whiteboard notebooks last year. I still use it this day. Recently they came up with the magnetic whiteboards and i'm very satisfied with these as... See more

Company replied

Rated 5 out of 5 stars

I got a pocket greenbook and could not be happier! It is a beautiful product and has really positively contributed to the zero-waste lifestyle I am trying to adopt. Very well made and amazing service... See more

Company replied

Rated 4 out of 5 stars

I love the idea of the GreenBook and it works great! Only the pages are a bit thinner than expected and the promised cleaning spray turned out to be an empty bottle...

Company replied

Rated 5 out of 5 stars

Incredible quality, fantastic products and providing a sustainable solution to single use paper. I couldn't be happier with how useful my GreenBook has been!

Company replied

Rated 5 out of 5 stars

Love the Greenbook! Very handy for making to do lists, without using paper. It looks very fine and stylish too. Anne Bakker / Uitgeverij 11

Company replied

Rated 5 out of 5 stars

A brilliant book! It's just awesome, you can write properly on this paper! Thank you so much for the nice packaging and effort! :))

Company replied

Rated 5 out of 5 stars
Verified

I’m so happy with my greenbook! Finally something i can take everywhere and add/change whenever i need to.

Company replied

We perform checks on reviews


Company details

  1. Storage Facility

Written by the company

Make the difference. In the world and in your everyday life. Save trees, water and energy by reusing your GreenBook with vegan leather accessories. Delivered to you in plastic free packaging through Carbon Neutral delivery.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Great!

I bought a few things here, what can I say I love it! I had a problem but they solved it so fast. Great experience! Probably I will buy more things ☺️

16 October 2025
Unprompted review
Greenstory logo

Reply from Greenstory

Hi Cindy,

Thank you for sharing your experience.
It's so nice to hear you like the products so much, and I'm glad we were able to resolve your issue quickly. We're happy to help!

Greetings Cecilia

Rated 1 out of 5 stars

Zero customer service

Paid €70 for one board and a set of pens. Did not get it delivered, filled out form via “contact us” page, and sent multiple whatsapp messages. ZERO response to both. Chased DHL, eventually got it. Too simple, nothing special about it al all. Would have been better off by the classic paper wall calendar for €7……

14 October 2025
Unprompted review
Greenstory logo

Reply from Greenstory

Hi Marta,

Thank you for your order and for taking the time to share your feedback. I’m sorry to hear that you had trouble reaching us and that the experience wasn’t as smooth as it should have been.

I checked your order and saw that there was a typo in the email address provided, which is why our messages couldn’t reach you.

We did process and ship your order on time, but I completely understand how frustrating it must have been to feel left without an update.

I’m glad to hear you eventually received your order, and I truly apologize for the inconvenience this caused.

Have a nice day,
Sukru

Rated 1 out of 5 stars

I have not received my product and have…

I have not received my product and have written to them on their website, as they do not accept emails anymore and have not heard back from them. This is not acceptable!

15 September 2025
Unprompted review
Greenstory logo

Reply from Greenstory

Hi Yu,

Thank you for your order and for reaching out. I’m really sorry to hear that you haven’t received your product yet and that you haven’t been able to reach us. I completely understand your frustration.

We’re currently in a transition process and unfortunately some things haven’t gone as smoothly as they should have, including order tracking and timely updates.

We have sent you an email with a few options to resolve this. My sincere apologies again for the inconvenience this has caused.

Have a nice day,
Kaim

Rated 1 out of 5 stars
Verified

Pens and accessories haven't arrived :(

Pens and accessories haven't arrived :(
The boards are good.

11 September 2025
Greenstory logo

Reply from Greenstory

Hi FRMG LDA,

Thanks for your feedback. Great to hear you like the boards, that means a lot to us.

You mention that the pens and accessories haven’t arrived. I checked your order and it includes one planner, one blank board and one film. There were no pens or accessories in that order.

Thanks for taking the time to reach out about this. We’re always happy to help and clarify things. If you’d like to order pens or other accessories, just let us know and we’ll point you in the right direction.

Have a nice day,
Sukru

Rated 2 out of 5 stars
Verified

Unfortunately

Unfortunately, the quality of the calendars was quite poor. They wouldn’t stick to any surface, no matter how smooth, so I had to return them.

The return process was rather complicated — there was no return label included, so I had to arrange the return myself. It took several weeks until I finally received my refund.

Overall, I found the process a bit inconvenient, and unfortunately, the product itself wasn’t very good.

12 September 2025
Greenstory logo

Reply from Greenstory

Hi Faten,

Thank you for your order and for sharing your feedback. I’m really sorry to hear that the calendars didn’t meet your expectations and that the return process caused inconvenience. I completely understand your frustration.

We’re currently in a transition period with both our logistics and customer service, and that’s unfortunately why some things went wrong, including the delay in refunding your shipping costs after you had to ask multiple times. My sincere apologies for that.

We truly appreciate your patience and your honest feedback. It helps us improve and make sure experiences like this don’t happen again.

Have a nice day,
Sukru

Rated 1 out of 5 stars

I still didn't receive my order (in the…

I still didn't receive my order (in the NL), and the company is based in Zoetermer in the NL. I have the order confirmation but no track and trace and no other information whatsoever. I tried to contact via the website, email, phone, instagram DM... They do not pick up calls, the customer service from the website never replied back, and on IG they use a chatbot that does not help at all.... How does this company have 4* on trustpilot?

3 October 2025
Unprompted review
Greenstory logo

Reply from Greenstory

Hi Bruno,

Thank you for your effort making this review.
We're sorry that it wasn't clear if your message to us came through, apologies for the inconvenience.
I checked it for you and I can tell that your message at our contact form did reach us well on the 3th of October and we have answered you on the 4th of October.
I also see that you received the package on the 7th of October. Thank you for your order and sorry that I reacted this late!
I wish you a nice day, Cecilia.

Rated 1 out of 5 stars
Redirected

Disappointed, frustrated and annoyed

I placed an order in the beginning of july, it took two months for it to arrive in DK, failed at delivery and was returned to GreenStory. I emailed with a colleague in the beginning of september, replied a week later to be faced by an automatic reply telling my to use a form that cannot be send because "an error has occurred" and I just really want my refund, but GreenStory is impossible to get in contact with.

12 July 2025
Unprompted review
Greenstory logo

Reply from Greenstory

Hi Kathrine,

Thank you for your message and sorry that we react so late.
I think I did found your order but I can not be sure because I have only your first name. Can you send me an email? cecilia@ourgreenstory.com
Hope to hear from you very soon.

Cecilia

Rated 1 out of 5 stars

My package was never delivered due to…

My package was never delivered due to issues with the postal service, who has now misplaced my parcel. I’ve tried contacting Greenstory four times through e-mail to solve the matter, as they are entitled to reimbursement and with the hope they’ll therefore send me another one. But no answer, so I have yet to receive my product.

20 August 2025
Unprompted review
Greenstory logo

Reply from Greenstory

Thank you for getting in touch with us. We truly appreciate you for taking the time to write this review. Your message is important to us. We want to help and solve your problem. I checked it for you.
We have been in contact with you until the 17th of September.
Due to a transition from email to contact form we've lost you.
We're very sorry! I am going to contact you again on your email address for consultation.

I wish you a nice day!
Cecilia
Customerservice
GREENSTORY

Rated 3 out of 5 stars

Very nice, but details are missing...

I bought several Greenstory products (rectangle sticky notes, decorative icons, drawing kit, and the mixed pack of colored sticky notes). The eco-friendly idea is great, but I was a bit disappointed:

-The sticky notes don’t adhere very well, and the plastic parts aren’t very sturdy.
-In the mixed pack, only the yellow sticky notes are usable — the others are hardly visible with a black pen.
-The logo on the smaller notes reduces the already limited writing space.
-One item was missing from the delivery

Given the relatively high price, I expected more attention to detail and better quality. I like the company’s sustainable vision, but the products were not as practical as I had hoped.

15 September 2025
Unprompted review
Rated 5 out of 5 stars
Verified

As described

As described, nice quality, i've now got a shopping list stuck up next to my fridge which is very useful

1 September 2025
Rated 1 out of 5 stars

Very expensive

Very expensive, it doesn't stick to the surface of a door.
Expensive stupid foil was put inside the box. Very pityful visibility of marker.

Also I thought I ordered a white one, turned out pink.
Not a reliable company. Nothing green about this story

12 September 2025
Unprompted review
Rated 1 out of 5 stars

I didn't receive my order

I didn't receive my order. They send me an email about the shipment. No more information, so I am still waiting for the delivery.

12 September 2025
Unprompted review
Greenstory logo

Reply from Greenstory

Hi Ellen, dankje voor je bestelling, ik heb gekeken voor je en één van de producten die je besteld had was uit voorraad gegaan en vertraagd geleverd weer bij ons. We hebben deze inmiddels ontvangen en je bestelling zal dit weekend verwerkt worden door ons.
Kaim

Rated 1 out of 5 stars

Waste of time and money

Waste of time and money. I don't know where other people here find so many of those glass- and tiled surfaces, but in my case it doesn't stick anywhere. Ordered small and medium-sized calendars plus markers. Only the small-one is able to stand on the wall for some time, the medium one started to drop down in a few hours and markers dropped right away. Tried also different walls and surfaces- only mirror and bathroom worked, everything else was crap.

3 September 2025
Unprompted review
Greenstory logo

Reply from Greenstory

Probably you tried to stick it on anti-fingerprint coating surfaces. For those surfaces you can use a special re-stickable foil. At the time you ordered this option was "hidden" underneath the add to cart button, now we made it more clear above the add to cart button. I send you an e-mail, we can ship you foil free of charge for now
Kaim

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look