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Outpost Reviews 

85
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Location. Location. Location. The Robinson House is perfectly situated in the heart of historic Strivers Row, one of Harlem’s most beautiful and architecturally significant neighborhoods. Staying here... See more

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Rated 5 out of 5 stars

Coliving is a convenient option for people moving to New York from abroad: the common spaces make it easy to meet people, rent management through Qira is fairly straightforward, and staff were help... See more

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Rated 5 out of 5 stars

Great event! I didn’t know anyone coming in, but everyone was friendly and welcoming. Drinks, food, music were great. Thanks Outpost!

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Rated 1 out of 5 stars

They double charged me for rent. 4200 instead of 2100. Was left with -700 dollars on my bank account. Took over 2weeks to clear up. They never explained or apologized. You can only contact a call cen... See more

Company replied

Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Commercial Real Estate Agency
  4. Roommate Referral Service
  5. Student Housing Center

About Outpost

Written by the company

Outpost is a leading coliving company in New York, offering furnished rooms and flexible housing solutions designed to make your move to the city seamless and stress-free. Whether you're a student, intern, professional, or remote worker, Outpost provides a trusted and safe community living experience across Brooklyn, Manhattan, Queens, and Washington, D.C..

Our fully renovated homes come with all utilities included, high-speed Wi-Fi, laundry facilities, and regular cleaning services, so you can focus on what matters most.

Residents also enjoy access to premium amenities:

  • Spacious rooftops
  • Inviting backyards
  • Well-equipped gyms
  • Community events that connect tenants from diverse cultures and backgrounds

At Outpost, community living means more than just sharing a space. It’s about enriching your lifestyle through shared experiences and supportive networks. Our locations in prime New York neighborhoods offer convenient access to public transportation, dining, and entertainment, making it easy to live, work, and play in the city.

Choose Outpost for a flexible, affordable, and hassle-free coliving option in New York. Experience the perfect blend of privacy and community, with professional management ensuring your comfort and safety every step of the way. Discover your next home with Outpost and join a dynamic network of like-minded individuals ready to grow and thrive together.

Explore our coliving spaces


Contact info

3.9

Great

TrustScore 4 out of 5

85 reviews

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Replied to 100% of negative reviews

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3.9

All reviews

(85)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

First time using Outpost

First time using Outpost, had a positive experience. Just wish the fridge was a little bigger for everyone’s groceries.

26 September 2025
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Reply from Outpost

Thank you, Stella, for sharing your first experience with Outpost! We’re glad to hear that your overall stay has been positive. We appreciate your feedback about the fridge size—creating comfortable and functional shared spaces is important to us, and your input helps us keep improving. We’re excited to continue supporting your journey with us and making your living experience even better!

Rated 5 out of 5 stars

I’ve had a great time living at the…

I’ve had a great time living at the Greenpoint house. The place is clean, comfortable, and everyone here is super friendly. It’s easy to meet people and there’s always something going on in the common areas. Highly recommend if you’re looking for a social and well-organized living space in Brooklyn!

8 September 2025
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Reply from Outpost

Thank you so much, Antoinette, for sharing your wonderful experience at the Greenpoint house! We’re thrilled to hear that you found the space clean, comfortable, and enjoyed the friendly community vibe. Creating a welcoming and social environment where tenants can connect and feel at home is exactly what we aim for at Outpost. Your recommendation means a lot to us and future tenants looking for a vibrant and well-organized living space in Brooklyn. Wishing you continued growth and great experiences ahead!

Rated 5 out of 5 stars

Great housing experience during my NYC internship

I stayed with Outpost during my internship in New York and had a very positive experience. The location was convenient, the apartment had everything I needed, and the staff was always responsive whenever I had questions. I especially appreciated how easy it was to feel supported as an international intern. Outpost provides not just housing but also peace of mind in such a big city. Highly recommend it for students and young professionals.

29 September 2025
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Reply from Outpost

Thank you for sharing your experience! We're thrilled to hear that your stay with Outpost during your NYC internship was positive and that our convenient location and fully equipped apartments met your needs. It's wonderful to know our team’s responsiveness and support made you feel at home, especially as an international intern. We’re proud to provide not just housing but a community that brings peace of mind in a big city. Your recommendation means a lot to us and future tenants.

Rated 5 out of 5 stars

Amazing experience

Amazing experience!
I recommend especially for the summer!

9 September 2025
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Reply from Outpost

Thank you so much, Paul, for sharing your experience! We’re glad you had an amazing experience and appreciate your recommendation.

Rated 1 out of 5 stars

Avoid at all costs. Multiple Issues.

I highly recommend not using Outpost. There is a risk that things are not ideal and then you will be completely stuck. Here is my experience:

My room is nothing like the pictures advertised. It feels like a crack den. Unfortunately, the rest of the housemates also discovered this too late for their own rooms.

They took 2 weeks to decide to relocate me under the condition I clean the room I'm relocating to, then told me I can't relocate because my stay is no longer long enough anymore...

My room is also right beside the central AC and is absolutely freezing all the time.

There is no window, just a shutter that is on the ceiling that I can't reach (I'm 6'2") and won't move anyways.

I was also overcharged $400 by mistake and now I'm 2 weeks trying to get the overcharge back.

I wish I could share pictures of how bad the situation I'm in.

30 August 2025
Unprompted review
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Reply from Outpost

Thank you for the feedback. We are sorry for the experience you have. We will work with the operations department on fixing the maintenance issues and the accounting department on the confusion with the payments.
We will make sure to improve our services.

Rated 4 out of 5 stars

It’s nice

It’s nice, but a little overpriced in my opinion for a 10-bed apartment even for bedroom with balcony access. Other than that, I pleased with the room and appearance of the place–everything looks updated and there’s laundry in the basement and a rooftop.

27 July 2025
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Reply from Outpost

Thank you for sharing your thoughts, Mila! We're glad to hear you’re pleased with the updated look of your room and the amenities like laundry in the basement and the rooftop access. We understand your perspective on pricing for a 10-bed apartment with balcony access. At Outpost, we strive to balance cost and quality by offering fully renovated spaces with great community features such as common areas, gyms, rooftops, and more to enhance your living experience.

Rated 5 out of 5 stars

Maintenance Dream Team

Luigi & Ivan are the dream team for maintenance! I had an issue with washing machine, and they showed up the same day to try to fix the problem. Turned out a new part needed to be ordered.. I was expecting at least a week wait time. However, the part was delivered within 4 days and my washing machine was working that day! Thank you for the quick and reliable service.

26 August 2025
Unprompted review
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Reply from Outpost

Thank you so much, Claire, for sharing your experience! We're thrilled to hear that Luigi and Ivan could quickly address your washing machine issue and get it fixed faster than expected. Our maintenance team takes pride in providing reliable and efficient service to keep your living experience smooth and comfortable. We appreciate your kind words and are here to support you anytime!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Greenpoint was perfect for me, quiet, tidy, and I had enough space to recharge. The house has a relaxed atmosphere and respectful roommates. I’d recommend it to anyone who values privacy but doesn’t want to live totally alone.

28 May 2025
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Reply from Outpost

Thank you, William, for your fantastic 5-star review! We're thrilled to hear that Greenpoint was the perfect fit for you with its quiet, tidy environment and enough space to recharge. It's wonderful that you enjoyed the relaxed atmosphere and respectful roommates—our community truly values privacy while fostering connection. Your recommendation means a lot to us and to future tenants looking for that perfect balance. We're proud to provide a living experience that supports both individuality and unity.

Rated 5 out of 5 stars

I wanted comfort

I wanted comfort, safety, and some friendly faces. That’s exactly what I got. My room was small, but I had space to think, rest, and just be. That’s rare in this city.

11 August 2025
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Reply from Outpost

Thank you, Brianna, for sharing your experience! We're thrilled to hear that you found comfort, safety, and a welcoming community with us. Having a personal space to think and rest is so important, especially in a busy city like New York. We're glad our community and environment could provide that for you. Looking forward to supporting your journey with us!

Rated 5 out of 5 stars

Great place to stay

Everything went smoothly. Alena was super helpful, really appreciate her support!

13 July 2025
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Reply from Outpost

Thank you, Teresa, for sharing your experience! We're thrilled to hear everything went smoothly during your stay. Alena is indeed a fantastic part of our team, and we're glad her support made a positive difference for you. We look forward to welcoming you back to the Outpost community soon!

Rated 5 out of 5 stars

I’m very happy with the location

I’m very happy with the location. My room is exceptionally spacious, and the property is close to the subway. Nice shared areas of the house as well, and my roommates so far have been lovely. I would definitely recommend this location to others.

30 July 2025
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Reply from Outpost

Thank you so much, Carol! We're thrilled to hear you love the spaciousness of your room and appreciate the convenient location near the subway. It's wonderful that you're enjoying the shared areas and have had positive experiences with your roommates. Your recommendation means a lot to us and the community. We're excited to continue supporting your great experience at Outpost!

Rated 5 out of 5 stars

Great customer service

Great customer service. Gabriella was incredibly helpful — she answered all my questions and really took the time to find the right option for me. In the end, I got everything I was looking for in terms of amenities. Super smooth experience overall!

12 June 2025
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Reply from Outpost

Thank you so much, Keyney, for your kind words! At Outpost Club, we’re committed to making every tenant’s experience smooth and supportive, and it’s wonderful to know we hit the mark with you. Enjoy your new home and the vibrant community here!

Rated 4 out of 5 stars

I'm staying at the Fort Greene…

I'm staying at the Fort Greene location. Great neighborhood - vibrant and convenient. The apartment is basic but clean and fairly spacious. There aren’t many amenities aside from a small gym, but it works well for what I need.

1 June 2025
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Reply from Outpost

Thank you, Renee, for sharing your thoughts! We’re glad you’re enjoying the vibrant and convenient neighborhood of Fort Greene. Our goal is to provide clean, spacious apartments that feel like home. While the Fort Greene house features a smaller gym, it’s great to hear it meets your needs. We always strive to balance comfort with community, and your feedback helps us grow and improve. Thanks for being part of our community!

Rated 1 out of 5 stars

Terrible management company



Our experience with Outpost has been underwhelming. They set ambitious targets but failed to deliver, missing them by more than half. Beyond performance, the bigger issue is their lack of transparency. The financial reporting is confusing, inaccurate, and difficult to interpret. When we’ve tried to get clarity, their team has been uncooperative and dismissive.

There are better co-living companies out there—ones that communicate openly, provide clear accounting, and follow through on their commitments. We strongly recommend looking elsewhere.

21 August 2024
Unprompted review
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Reply from Outpost

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with Outpost did not meet expectations. We take concerns like yours seriously, as transparency, communication, and performance are core values we strive to uphold.

Rated 2 out of 5 stars

the bed frame broke the first night I…

the bed frame broke the first night I stayed here
most my whites got stained by the washing machine
the dryer barely worked
there was ac throughout the house however not in my room

5 June 2025
Unprompted review
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Reply from Outpost

Thank you for the feedback. We came to the room a few times to fix the bed, but you never let us in. Other issues like the AC, washer and dryer were never raised by you. We'd gladly fix them if we were aware.

Rated 1 out of 5 stars

The unit I reserved was unavailable…

The unit I reserved was unavailable upon arrival, and the alternative offered was subpar—dirty, overcrowded, and nothing like the photos.

10 June 2025
Unprompted review
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Reply from Outpost

We sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to not receive the exact unit you reserved, and we regret that the alternative accommodation did not meet your expectations.
Our goal is always to provide clean, comfortable, and accurately represented housing, and it's clear in this case that we fell short. We take your concerns seriously and are reviewing this situation internally to ensure that similar issues do not happen in the future.

Rated 4 out of 5 stars

When I first moved to New York

When I first moved to New York, I had a roommate issue and needed to transfer quickly. Outpost stepped in right away. The team was responsive, kept me updated by phone and email, and found me a new room that fit my budget with almost no delay.

Daniella, in particular, was amazing — she checked in daily and made the whole process feel smooth and stress-free.

If you're new to the city and looking for housing with real support, I highly recommend Outpost.

28 May 2025
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Reply from Outpost

Hi Megan,

Thank you so much for sharing your experience! We're thrilled to hear that Daniella and the Outpost Club team could support you quickly and smoothly during your roommate situation. We know how stressful moving to a new city can be, and it's wonderful to hear we made the process easier for you.

Your recommendation means a lot to us, and we're here anytime you need assistance or support in your New York journey.

Rated 1 out of 5 stars

SCAM

SCAM. I have not rented from Outpost because my correspondence with the staff has been absolutely unprofessional. They are very pushy about starting the "booking" process without providing a tour of the living space or basic details like the breakdown of rent expenses, information about roommates, etc. It honestly feels like a major SCAM. I am not convinced that Outpost is a legit site. RUN!

23 April 2025
Unprompted review
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Reply from Outpost

Thank you for sharing your feedback — we're genuinely sorry to hear that your experience with our team left you feeling uncomfortable.
Transparency and professionalism are core values at Outpost, and it’s disheartening to hear that we fell short in your interaction. We aim to provide clear information about pricing, roommate details, and unit availability, and we're continuously working to improve our communication and service. Tours are always available per request for most of our properties, and we're always happy to provide thorough details before proceeding with any booking.

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