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Ortopedbutiken.se är en svensk webshop specialiserad på ortopediska produkter och hjälpmedel – allt från skoinlägg, stödstrumpor och knäskydd till rehabiliteringsprodukter för rygg, nacke, händer och fötter. Vi erbjuder snabb leverans (1–2 dagar inom Sverige), 14 dagars öppet köp och betalning via Klarna.
4.4
898 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Very seamless to make purchases on this website
Reply from Ortopedbutiken
Hej Ema, tack för din recension! Vad roligt att höra att det kändes smidigt att handla hos oss. Vänliga hälsningar, Ortopedbutiken.se
I would like to give a high rating for the excellent service and the good product, and I am very satisfied with both the service and the quality.
Reply from Ortopedbutiken
Hej, tack för din fina recension! Vad roligt att höra att du är mycket nöjd med både servicen och produktens kvalitet. Vänliga hälsningar, Ortopedbutiken.se
A friend referred me to this site. I bought a pillow which is really great. The pillow arrived in 2 days which is nice. Great delivery service!
Reply from Ortopedbutiken
Thank you so much for your kind review! We’re very happy to hear that you are pleased with the pillow and that the delivery was quick. We truly appreciate you taking the time to share your experience.
Best regards,
Ortopedbutiken
Reply from Ortopedbutiken
Hello,
Thank you for your kind words! We're glad to hear you found everything efficient and that both delivery and pricing met your expectations.
Best regards
Ortopedbutiken
Ordered an item in August that was marked as in stock, order still did not get shipped. Tried to reach out to them via the chatbot on the website, the customer support email address, replying directly to the order confirmation email and the Shop app - so far all my attempts of contacting them were ignored.
Reply from Ortopedbutiken
Hi,
Thank you for bringing this to our attention.
We’re very sorry to hear about this experience that’s not acceptable. We want to look into your order and resolve this properly. Please contact our customer support again with your order number so we can investigate and help you as soon as possible.
Kind regards,
Ortopedbutiken
Absolutely do NOT recommend to order anything from this store.
I have ordered a couple of items one week ago(all in stock). Until today I have not received any communication about delayed of order or anything similar. Only the first email, which I received only one day after order has been placed. This email stated I will receive my order within 1-2 days.
My package has still not been delivered to me, nor any type of fair communication has been done regarding the delay.
And one more sneaky practice which this company practices.
I have received an email thanking me for order and asking for feedback.
The email includes a link to Trustpilot, it is an active image where you can click on the number of stars you want to give and it will automatically redirect you to the Trustipilot web page. Unless you click on 1 star rating in this active image in the email. If you do click on 1 star you are automatically redirected to some internal Ortopedbutiken page to leave review , not to Trustipilot!! Make your own mind. My recommendation, stay away from these scamers.
Reply from Ortopedbutiken
Hi Slavomir,
I’m truly sorry that your experience did not meet your expectations. It’s important to us that every customer is satisfied, so please reach out to us at kontakt@ortopedbutiken.se with your order number – we’ll resolve it as quickly as possible.
Best regards,
Team – Ortopedbutiken
Very useful and effective well on my hand protection. I'm very Satisfied..Thanks
Reply from Ortopedbutiken
Hi Nena,
Thank you so much for your top rating! It truly means a lot to us that you took the time to share your positive experience.
You're always welcome back to Ortopedbutiken.se.
Warm regards,
The team – Ortopedbutiken
Would not recommend this company. I purchased a wrist brace. It arrived broken as one strap wasn’t connected. I sent pictures to them. They replied after many days claiming not to have the pictures. I resent them and they didn’t reply. I have a broken product and no refund. I’d recommend buying such products from the local pharmacy. Cheaper and of better quality .
Reply from Ortopedbutiken
What is your order number?
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