Optical Express Ireland Reviews 

I made an initial appointment with optical express in Edinburgh after enquiring about laser treatment. I filled in the online form and got a call soon after saying I was eligible for treatment.
I made the initial appointment in good faith. I was contacted 6 days before where I was then told I laser was not suitable and my only option would be lens replacement. The cost of this was significantly higher.
I asked to cancel my appointment as this cost was prohibitive at this time and I would reschedule my appointment in 6 months time so that I did not have to go through all the eye tests twice and wasting their time.
I was told that was fine and they looked forward to seeing me.
Unfortunately, I was charged a £50 fee for postponing the appointment despite this being within the 5 day policy.
I have been back in touch with optical express who uphold their decision.
How disappointing this is as I would genuinely have gone back to them for treatment at a better time for me.
I will not be returning. This shows that profit comes before customers. How disappointing Optical express. Please do better.

From start to finish they were amazing and so professional. Thank you so much for giving me my sight back. The procedure was painless and even though only a week since I have thrown away all my glasses. I can even do crosswords. Thanks again Optical Express.

I have my first surgery in Jan 2026 ..Needed a second one on the left eye to improve vision .The staff where great and the surgeon Miguel was fantastic. My issues started a bit after surgery .I had dry eye .Now the staff said I did have it before surgery but I've never experienced any discomfort so was unaware and can't agree or deny only saying I've never felt it .However since the surgery it's been extremely bad .I use drops 5 times a day , use gel at night , heat pads, plenty of water and 2000mg of omega oil .If i had have know it was going to be this uncomfortable and time consuming im not sure I'd have got it done .At nearly 8000 euro it's a lot of money and to be left with extremely dry eyes is tough.As I said staff are very nice but on the after care I think I saw 5 different optometrists which I found unsettling. It seems before surgery you get the top dics and after less experienced ones .Very helpful but I felt discarded. I've had my last appointment on Saturday 26th September 26 .I was told nothing more they can do for me except refere me to a dry eye specialist. I asked about price and was told they don't know its a separate clinic. So I'm not sure if I can afford to pay cost of the clinic till I get a letter .All in all I'd say think long and hard .Maybe my age 65 was factor .For me because od never having dry eye before surgery I'd no idea what the severity of it was .l feel.like I've replaced one issue with a different one

The staff were so friendly everything was explained really clearly , fast, efficient and caring. Highly recommend this team - thanks for helping restore my vision!

Visited your branch in Tallaght with my daughter Ariana. Staff were all very friendly and helpful. Hopefully my daughter can avail of laser treatment soon.
Tnks to neildda and eimear for all your help today. Your advice and patience were greatly appreciated. Looking forward to seeing you all in 3 months time

From beginning to end the team couldn’t have done better. My PA Arjun at the Cardiff clinic met me initially, Arjun and all the team was very friendly and had a great knowledge of the tests and procedure, giving me peace of mind that at all times I was in good hands. I went through many scans, tests and met with surgeon Luca (who is great) before the procedure to ensure all was right for me and again this proved the team are very thorough and I was in good hands. The procedure itself whilst slightly uncomfortable was painless and quick, surgeon Luca and his team were again amazing, they were so friendly and made me feel relaxed during the short time it took, and before I knew it I was back at home resting. Although everyone is different and will heal differently for me I had the procedure at 12pm and by the evening my eyes felt settled and my vision had improved greatly. The next morning even better again. I cannot express how thankful I am to Luca, Arjun and all the team at Optical express at Cardiff! They are all amazing. If you are thinking of getting this procedure, do it! I could not recommend this team enough. Thanks again, all 😊

Really good experience. Had this 24hrs ago and already see a change. Still bit sore but that is completely normal. The team here at Cardiff are great. Surgeon and his team was amazing. A big thanks to Dan for helping me through everything and making me feel comfortable throughout the whole process

All of the team were great. Made me feel right at home. Everything in the lobby and clinic is spotlessly clean. The surgeon Luca was great, explained everything clearly so I understood the treatment and aftercare. As well as will and Arjun who took my tests before and after the surgery to ensure my eyes were healthy. Great team down at Cardiff, couldn’t the happier to finally not have to wear glasses

The girl on reception had a problem with us.we got there early due to our bus time table . My wife was on crutches and not walking very well.but we were told to go for a walk and come back later.wont be using them again.discusting.
.

I recently had LASAK here and had a really positive experience from start to finish.

All of the staff were incredibly kind, friendly and reassuring. In particular, the two female doctors who examined me and looked after me were both so professional, patient and caring. They took the time to explain everything clearly and made me feel completely at ease throughout the process.

I was quite nervous beforehand, but everyone was so supportive that I felt I was in very good hands. I’m also very happy with the results of my LASAK so far.

I would definitely recommend this clinic to anyone considering LASAK. Thank you so much to the whole team for making the experience such a positive one!

Everyone was very welcoming and helpful and they made the process very smooth. Aryin in Cardiff was particularly accommodating.

My experience dealing with Ana at Optical Express in the Whitewater at Newbridge was second to none. Ana was very professional and delivered an exceptional service.
Dominique Plant

A great experience from all
Involved from the minute I walked into the Norwich branch followed by the procedure itself at Chelmsford.
Very caring staff who explained everything from start to finish.
The procedure itself was pain free and the after care was excellent.

Special thanks to Lisa Leslie ,Caroline Spurrell and Suckbir.

Would highly recommend .

I have no complaints with the staff or the actual treatment, my issues are value for money and aftercare. In 2023, after initial consultation, I was recommended to have Refractive Lens Replacement surgery meaning both of my original lenses would be replaced with new lenses and this would restore 20/20 vision. The cost was a major factor for me, €4300 per eye (8600 total) was a huge chunk for me to pay out as I'm now retired, but I decided it would be worth it if it corrected my vision. I was assured verbally that this was a 'job for life' and I would never have problems with cataracts etc in future. All was well until this year 2026, barely 3 years after the surgery, when my vision in both eyes became blurred. I rang Optical Express to be told that they would certainly examine my eyes, at a cost of another €120 ! After examination, I was told they could fix the problem but it would cost €895 per eye !! This came as a huge shock to me that only 3 years down the road, my 'job for life ' was anything but that and it would cost me almost € 1800 to fix what hadn't been done right in the 1st place. I am currently exploring my options but I would definitely CAUTION anyone considering having this Lens Replacement treatment to think twice before shelling out your hard earned money with no guarantee of success. I now wish I hadn't proceeded with this treatment at Optical Express and I think their aftercare of clients needs to be looked at and not just a money grabbing opportunity from people who can't afford it !

It was Rachel that I had my appointment with. She is outstanding! . Calm , understanding and covered everything, I had trouble to think of questions to ask.... I am having my eyes done in Dublin soon..

What lovely friendly staff. My elderly
Mother needed her glasses cleaned and Rachel looked after her. Rachel was so gentle and calm with my mother, who was so impressed she will return to get her glasses renewed. Thank you for being so kind.

I had a great experience with Jenny in Newbridge, she was so incredibly helpful and thorough with selecting my glasses
The customer service was second to none and she was so professional
Would highly recommend!
Many thanks Jenny

Seen Jenny in newbridge today, excellent service, would highly recommend her to assist with choosing frames, delighted with her help today

Jenny in Newbridge was so kind and helpful and amazing today we so appreciate her expertise and kindness

The appointment system is not fit for purpose, the IT system is in need of upgrading regarding speed. You can't make your next appointment whilst there as the diary is not open. When you telephone it is not answered at the branch & is diverted to head office. The only time my appointment time has been on time, was the initial consultation.