ONLINEPRINTERS Reviews 

3,893
TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

Fast service, delivery and easy to design but some cards quality are not as good as wanted the color on the corners on some cards are faded and the ones that aren’t get damaged very easy

Company replied

Rated 5 out of 5 stars

we ordered 1000 leaflets and 1000 business cards, they all arrived in literally 2.5 days, really impressive speed, great price, super easy to use site, items well packed, really cannot fault these guy... See more

Company replied

Rated 5 out of 5 stars

I'm very happy with my A7 flyers and 1/3-A4 leaflets. After years of grappling with poor quality printers, finally it seems there is a professional player in the field. I was initially impressed... See more

Company replied

Rated 5 out of 5 stars

We had some notebooks printed with a watermark, and they turned out perfectly. The printing and delivery were impressively fast. We're very pleased with the service from Onlineprinters.

Company replied

Company details

  1. Print Shop
  2. Digital Printer
  3. Digital Printing Service
  4. Prints and Signs Store
  5. Promotional Item Store

Written by the company

ONLINEPRINTERS ist eine der größten Online-Druckereien Europas. Wir produzieren für unsere mehr als 1.000.000 Kunden in 30 Ländern Europas individuelle Drucksachen vom Flyer bis zum kompletten Messestand in hauseigener Fertigung.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,893)

343 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Fast service and easy to design but…

Fast service, delivery and easy to design but some cards quality are not as good as wanted the color on the corners on some cards are faded and the ones that aren’t get damaged very easy

8 August 2026
Unprompted review
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for your review and for sharing your detailed feedback.

We’re sorry to hear that some of the cards did not meet your quality expectations, especially regarding the faded colors and their durability.

We have already opened a complaint for you and will contact you by email with a proposed solution.

We’re glad to hear that you were happy with the fast service, delivery, and easy online design process.

Best regards,
Your Onlineprinters Team

Rated 1 out of 5 stars

Promised discount not delivered.

They advertise a 15% discount when you sign up for the newsletter. I did this and never received a discount.

I contacted support, and no answer either.
If this is how they behave during customer acquisition, I do not trust them with my business.

14 June 2026
Unprompted review
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for your feedback.

We’re very sorry to hear about your experience and understand your frustration. We would be happy to resolve this for you as quickly as possible. We will contact you directly via email.

Thank you for your understanding and your patience.

Kind regards
Your team at Onlineprinters

Rated 1 out of 5 stars

The delivery was supposed to be on the…

The delivery was supposed to be on the 12th, but it's now on the 15th !!! We have an event, and this will not get there !!! And the issue was not from DHL, as they emailed me on the 11th that your printing is now being shipped!! Also, they had charged me extras for express shipping!!!!

14 June 2026
Unprompted review
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank your for your feedback.

We’re very sorry to hear about your experience and completely understand how frustrating this must be, especially when you selected express shipping. Please note that we have looked into your case and already sent you an e-mail to clarify the situation. Your satisfaction is very important to us.

Kind regards
Your Onlineprinters team

Rated 5 out of 5 stars

Great fast quality service

Great fast quality service. Great price. Used them many times.

12 March 2026
Unprompted review
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you very much for your 5-star rating!

We are delighted that you are consistently satisfied with our fast, high-quality service and great prices.

Best regards
Your Onlineprinters Team

Rated 1 out of 5 stars

I ordered A4 flyers

I ordered A4 flyers, but received them in A3 format instead and as a result, the materials are completely unusable for my intended purpose. I have essentially wasted nearly €100.
When I contacted customer service, the only solution offered was a €10 voucher, which is completely inadequate given the error. I expected a proper resolution, such as a correct reprint in A4 or a fair refund.
Unfortunately, based on this experience, I cannot recommend this company. I hope they improve their quality control and take greater responsibility for obvious production mistakes in the future.

22 February 2026
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for your feedback.

We are very sorry that your experience with your order did not meet your expectations.

We have received your complaint and carefully reviewed the matter. We can confirm that your print data was processed according to your order.

As a gesture of goodwill, we have issued a €10 voucher to you.

Please know that we take your feedback very seriously and are constantly reviewing our processes to avoid similar issues in the future.

Kind regards,
Your Onlineprinters Team

Rated 5 out of 5 stars

Excellent price, speed and delivery

we ordered 1000 leaflets and 1000 business cards, they all arrived in literally 2.5 days, really impressive speed, great price, super easy to use site, items well packed, really cannot fault these guys, will 100% be using again

3 December 2025
Unprompted review
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Hello,
Thank you so much for your positive feedback! We really appreciate it.
Kind regards,
Your Onlineprinters Team

Rated 5 out of 5 stars

We had some notebooks printed with a…

We had some notebooks printed with a watermark, and they turned out perfectly. The printing and delivery were impressively fast. We're very pleased with the service from Onlineprinters.

6 August 2025
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for your great review!

We’re happy the notebooks turned out perfectly and that you were pleased with our fast service.

Best regards
Your Onlineprinters Team

Rated 5 out of 5 stars
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for your kind words! 😊 We're delighted that you’re happy with our quality and fast delivery. Your feedback means a lot to us!

Looking forward to serving you again.

Best regards,
Your team from Onlineprinters - your printing experts with heart

Rated 5 out of 5 stars

Support

Super Support!

12 December 2024
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Herzlichen Dank für Ihre positive Bewertung. Wir freuen uns auf Ihre nächste Bestellung und Sie wieder in unserem Onlineshop begrüßen zu dürfen. Viele Grüße von Onlineprinters, Ihren Druckexperten mit Herz

Rated 5 out of 5 stars
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Herzlichen Dank für Ihr positives Feedback. Wir freuen uns sehr, dass Sie mit unserem Service zufrieden sind. Bis zum nächsten Mal. Viele Grüße von Onlineprinters, Ihren Druckexperten mit Herz

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service: quick to respond and good about including informative screen shots. Beautiful printing and fast shipping. Thank you!

26 June 2024
Unprompted review
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for your positive review. We are happy we could be helpful to you and that you are satisfied with your product. We are looking forward to your next order and welcoming you back in our online shop. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

user friendly

user friendly, quick service

24 May 2024
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for taking the time to review us. We are happy that you are satisfied with our service. We are looking forward to your next order. Your friendly team of Onlineprinters experts

Rated 1 out of 5 stars

Stay away from this company

Stay away from this company. I ordered stickers for my business as I was running out of them and needed them ASAP, it was really really urgent. I purchased and paid extra money for it to be delivered quickly which should have been delivered on Friday and it got delivered on the next Tuesday instead. Also these stickers are of terrible quality, I purchased better ones and cheaper ones from Aliexpress. I spend half a day to take the back of the sticker of it, it's nearly impossible and I have nails for it. If I could I would want a refund for this.

21 May 2024
Unprompted review
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for your feedback. We sincerely apologise for any inconvenience caused. We will do our best to remedy the situation as soon as possible and get in touch with you to find a solution together. Your friendly team of Onlineprinters experts

Rated 5 out of 5 stars

Great product

Great product, professional and great quality. Super fast delivery. The graphics look amazing and have made a great impression with my colleagues. I will reorder and purchase other products from Online Printers.

19 April 2024
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for taking the time to review us. We are happy that you are satisfied with your print products, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

Rated 4 out of 5 stars

Sportgala

Flyer war gut

17 March 2024
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Herzlichen Dank für Ihr positives Feedback. Wir freuen uns sehr, dass Sie mit Ihren Druckprodukten zufrieden sind. Bis zum nächsten Mal. Viele Grüße von Onlineprinters, Ihren Druckexperten mit Herz

Rated 5 out of 5 stars

great colors

great colors, in time, easy to use

6 March 2024
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Herzlichen Dank für Ihre positive Bewertung. Wir freuen uns auf Ihre nächste Bestellung und Sie wieder in unserem Onlineshop begrüßen zu dürfen. Viele Grüße von Onlineprinters, Ihren Druckexperten mit Herz

Rated 5 out of 5 stars

Super Service

7 February 2024
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Herzlichen Dank für Ihre positive Bewertung. Wir freuen uns auf Ihre nächste Bestellung und Sie wieder in unserem Onlineshop begrüßen zu dürfen. Viele Grüße von Onlineprinters, Ihren Druckexperten mit Herz

Rated 1 out of 5 stars

DON'T ORDER FROM THESE JOKERS!

Ordered some coasters on about 27th Nov 23 and according to them they were printed on 29th Nov. It's now 12th Dec and they still haven't been delivered. DPD tracking says the parcel has been in Oldbury since 8th Dec and not moved since then. I have called Online Printers twice (7th and today) with no information to when they will arrive. Online Printers said when we put the order in we would have them by 8th Dec. I have purchased these to send out with Xmas cards before Christmas. I am so annoyed and Online Printers doesn't seem to care! Cannot find a phone number to talk to someone at DPD. This is an absolute joke!
ONLINE PRINTERS WHERE IS MY PARCEL!!!!

12 December 2023
Unprompted review
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for your feedback. We sincerely apologise for any inconvenience caused. We will do our best to remedy the situation as soon as possible and get in touch with you to find a solution together. Your friendly team of Onlineprinters experts

Rated 4 out of 5 stars

Top service!

17 November 2023
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Herzlichen Dank für Ihre positive Bewertung. Wir freuen uns auf Ihre nächste Bestellung und Sie wieder in unserem Onlineshop begrüßen zu dürfen. Viele Grüße von Onlineprinters, Ihren Druckexperten mit Herz

Rated 5 out of 5 stars

Friendly, fast, and good quality

Requested a fast-delivery, they were helpful and committed. Product was delivered on time and with good quality. Questions after the delivery were also addressed quickly and friendly.

25 October 2023
ONLINEPRINTERS logo

Reply from ONLINEPRINTERS

Thank you for taking the time to review us. We are happy that you are satisfied with your print products, and that our quality and passion for printing met your expectations. We are looking forward to your next order. Your friendly team of Onlineprinters experts

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