The rails and curtains were as expected. We have subsequently had an issue with Jotex cancelling an order after it was paid for. They provided a refund but the reasoning was very dubious, I think they... See more
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I ordered "Astrid" in white/gold when it was on a discount, and I'm completely obsessed with it. The first one I received was faulty, and I contacted customer service, and let me tell you, this is o... See more
I've been using the new set for about 2 weeks now and I really like the color! It hasn't changed at all after washing. The texture is a bit rougher compared to the previous sets I ordered. But this ne... See more
Turned out that the windows of my apartment were way too smaller than the curtains I order, but Jotex made Itvery easy to return them with clear instructions of how to do so. I will definitely buy stu... See more
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4.5
Excellent
21K reviews
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Hit and miss, you decide
The rails and curtains were as expected. We have subsequently had an issue with Jotex cancelling an order after it was paid for. They provided a refund but the reasoning was very dubious, I think they did not want to honour the discount...
27 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It’s been two days and still haven’t…
It’s been two days and still haven’t gotten any response
10 July 2026
Reply from Jotex Sverige
Hello,
Thank you for your review, and we're sorry to hear that you haven't received a response yet.
We sincerely apologize for the longer response time. We are currently experiencing a high volume of inquiries, which unfortunately means that our response times are longer than usual. We are working as quickly as we can to get back to everyone.
Thank you for your patience and understanding. We will respond to your inquiry as soon as possible.
We wish you a continued wonderful day!
Kind regards,
Melissa, Jotex Team
Lovely
Lovely. And very nice quality. We bought the light Blue, at the begging in wasn’t a baby blue what i wanted but at the end i love it !let pass very good light inside but from outside neighbor can’t see you. Which is perfect. 🤗
30 April 2026
Review after 2 weeks
I've been using the new set for about 2 weeks now and I really like the color! It hasn't changed at all after washing. The texture is a bit rougher compared to the previous sets I ordered. But this new set is a nice addition.
3 June 2026
Kvalitet
All good and fast. The product is nice with vivid colors. However, I counted on a bit better quality.
27 May 2026
Good quality beautiful colors 🫶make my…
Good quality beautiful colors 🫶make my bedroom so beautiful and luxury 👍
25 May 2026
Beautiful lamp
Beautiful lamp ! If I can give some feedback would be the middle metal part could have the possibility to be extended a bit more since I have quite high ceiling. But overall I love it !
15 May 2026
very fast shipping and good quality of…
very fast shipping and good quality of product. Very very happy!
17 April 2026
great delivery and timing
12 March 2026
Good quality and smooth delivery as…
Good quality and smooth delivery as well as very responsive customer service
3 March 2026
So fast and competent customer service!
11 February 2026
Great quality of products and amazing…
Great quality of products and amazing customer service.
16 January 2026
Very nice item
Very nice item. Fits in very well with the overall decor of our living room
19 November 2025
Took me forever to place my order…
Took me forever to place my order because of login errors (somehow my email is registered for the second time, even though I already had an account with that same email). And now I'm not even sure if I paid with this stupid Elpy option! Not gonna shop here again when it's made so complicated ffs
27 January 2026
Unprompted review
Reply from Jotex Sverige
Hi Claudia, thank you for your review.
We’re really sorry for the frustration — this is definitely not the experience we want anyone to have.
The login issue you describe can occur in rare cases when an account is created through different checkout flows. If multiple customer profiles are registered using the same email address and personal information, they are automatically merged — even though this can understandably feel confusing at the time.
We’re happy to help confirm your payment. Please reach out to our customer service at customerservice@jotex.se.
I hope you have a great day!
// Filippa, team Jotex.
Bra tack!!!
3 December 2025
Reply from Jotex Sverige
Hi Karthik, thank you for the feedback!
We really appreciate you sharing your thoughts. We use Elpy to provide our customers with multiple convenient payment options. If anything feels unclear, you’re of course very welcome to contact our customer service and we’ll be happy to help.
Have a great day!
// Filippa, team Jotex
Great products and sent safely
26 November 2025
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