That’s not high-quality textile they are selling. My bed sheets were okay, but the towels are really bad. They don’t absorb water well, they released a lot of dye during washing, and they left a lot o... See more
Company replied
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Can find good stuff on the site, ordered a few curtains and happy with my purchase and delivery. The return process could be improved as it doesn’t allow a return of several separate purchases in on... See more
Poorly made. The overall quality of these seat cushions was a bit disappointing - the polyester stuffing was slightly protruding from seams in several places and as 'seat cushions', they offer very l... See more
Company replied
Let at handle på hjemmesiden og hurtig levering samt en god rabat i fht den faste pris. Så intet at klage over herfra.
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Company details
Written by the company
Hos Jotex finder du det allernyeste inden for boligindretning. Vi er altid et par skridt foran, så du kan finde dine favoritter her og nu. Uanset om du følger trends eller skaber din egen, er Jotex destinationen for at finde hjem. Shop dit personlige interiør til hele hjemmet på jotex.dk
Contact info
C/O Ellos Denmark A/S Postbox 150, 6400, Sønderborg, Denmark
- 70130202
- customerservice@jotex.dk
- jotex.dk
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I recived the package in a broken box…
I recived the package in a broken box and all the contents spilled on the floor.
17 July 2026
Reply from Jotex Danmark
Hej Raluca.
I'm really sorry to hear that! This is definitely not the kind of experience you should have when shopping with us, and I fully understand that this is a very frustrating situation.
When a package is damaged during shipping, we’d of course like to help you resolve the issue as quickly and smoothly as possible.
We’d therefore ask you to contact us at customerservice@jotex.dk with photos of your shipment, its packaging, and the item itself.
Kind regards
Nadine, Jotex Team
Nice product (a bedsheet) but without…
Nice product (a bedsheet) but without accessories (pillow covers). I was not mention that the product contains no pillow covers.
20 July 2026
Unprompted review
Reply from Jotex Danmark
Hej Saad.
You can always see what a set includes in the product description; we're sorry you overlooked this.
Kind regards
Nadine, Jotex Team
Paid for the express shipment and got…
Paid for the express shipment and got the package 4 days after the planned delivery day and now they tell me it’s my fault that I ordered things on Thursday even though it said that the package will be on Friday.
21 July 2026
Reply from Jotex Danmark
Hello Aleksandra
Thank you for your review.
We are truly sorry to hear about your experience.
If you paid for Express delivery and your package arrived after the estimated delivery date (2026-07-18), you should, of course, not be paying for an extra service that wasn't delivered on time.
We apologize for any misunderstanding regarding your delivery day.
Please send us an email at customerservice@jotex.dk with your order number, and our team will immediately make sure to refund your express delivery fee.
Kind Regards
Thomas
Jotex Kundesupport
Duvet cover and no buttons?!
The quality of the cotton isn’t the best for the original price of the duvet cover - 599kr. Never in my life I thought I would be buying a duvet cover without buttons to closet the duvet it… really disappointing when you have such cool and original duvet covers.
18 May 2026
Reply from Jotex Danmark
Hi,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your new duvet cover did not live up to your expectations, both in terms of the fabric quality and the closure design.
We always want our customers to feel they are getting great value for their money, so your feedback about the cotton quality has been passed directly to our product development team for review.
Please feel free to reach out to our customer service team directly at customerservice@jotex.dk with your order details.
Kind regards,
Camilla, Jotex Teamet
I bought a yellow duvet cover that was…
I bought a yellow duvet cover that was originally worth 599dkk but was given a discount, so I bought it for 359dkk. I was deceived - the color seems way brighter in the pictures and it genuinely seemed to be of good quality as well from the pictures, but it's not. Apart from that, the cotton quality is poor - it's very thin and for such a high price I would expect that at least it would come with buttons to close. That's just the worst part, I have to go out of my own way to find buttons from a duvet cover that was priced at 600dkk?! Might as well go to Ikea. This is just a cheap product embellished as premium for its creative colors.
20 May 2026
Unprompted review
Reply from Jotex Danmark
Hi.
Thank you for your review. We are very sorry to hear that you are disappointed with the quality and color of the duvet cover, as well as the missing closure details. We always strive to provide accurate descriptions and high quality, so we regret that we missed the mark here.
Please contact us at customerservice@jotex.dk, so we can help resolve this for you as quickly as possible.
Kind regards,
Camilla Jotex Team
Cannot order from Jotex again because I…
I have been informed by customer service that I cannot order from Jotex again because I have a protected address. Totally absurd.
22 April 2026
Reply from Jotex Danmark
Hej
Tak for din feedback. Vi kan forstå på din anmeldelse, at du har været i kontakt med vores kundeservice, og vi vil gerne uddybe årsagen til det svar, du har modtaget.
Det er korrekt, at vi desværre ikke kan tilbyde bestillinger til personer med navne- og adressebeskyttelse. Da vores kundekartotek opdateres automatisk via folkeregisteret, bliver adresser med beskyttelse afvist af systemet. Det er en fast integreret del af vores setup og sikkerhed, som vi desværre ikke har mulighed for at omgå manuelt.
Vi er bevidste om, at det skaber en uheldig situation for dig som kunde, og vi beklager mange gange, at vi ikke kan imødekomme din bestilling
Venlig hilsen
Pia Tea Jotex
Good bed sheets, bad towels
That’s not high-quality textile they are selling. My bed sheets were okay, but the towels are really bad. They don’t absorb water well, they released a lot of dye during washing, and they left a lot of blue fabric debris in the tumble dryer filter. The packaging and delivery were good, though.
30 April 2026
Unprompted review
Reply from Jotex Danmark
Hej Karina.
Thank you very much for your feedback. We are pleased to hear that you were satisfied with the delivery, the packaging and your new sheets, but we are of course sorry to hear that the towels did not meet your expectations.
Best regards
Nadine, Jotex Team
Impressed with the quality and service
Impressed with the quality and service. I particularly love the summer pillows I most recently purchased- ☺️
13 April 2026
Terrible experience
After waiting 10 weeks for my order, it was recalled the moment it reached the pickup point. This is completely unacceptable.
Customer service only made things worse. Long response times, no help, no apologies, and no solution offered. The entire experience shows serious flaws in both your support and payment systems. This needs immediate attention.
11 February 2026
Reply from Jotex Danmark
Thank you for your feedback. We sincerely apologize for the frustration caused by the cancellation of your order. We would like to clarify the situation to ensure there is no misunderstanding.
While we always strive to deliver every order, we are legally and technically unable to release a package if we cannot successfully authorize the payment on the card used. In this specific case, our system was unable to capture the funds, which unfortunately triggered an automatic recall of the shipment once it reached the pickup point.
We understand that the wait time has been long.
Best regards,
Pia Team Jotex
The best ❤️❤️❤️
21 March 2026
So far, so good :)
Can find good stuff on the site, ordered a few curtains and happy with my purchase and delivery.
The return process could be improved as it doesn’t allow a return of several separate purchases in one package, which is a waste.
5 February 2026
all good all good
29 January 2026
Unprompted review
Alt er perfekt
7 January 2026
Great site good products definitely buy…
Great site good products definitely buy again
15 December 2025
Unreliable service
I had bought a headboard for my bed on black Friday but they said that delivery was not available until January. Today (3 weeks before delivery, and waiting for 1 month) out of the blue and without notice they just cancelled my order without justification. It is a poor service, and if it was not available they should just said so rather than letting me buy a product to then waste my time
22 December 2025
Unprompted review
Reply from Jotex Danmark
Dear Customer,
We sincerely apologize for the cancellation of your order and the frustration this has caused. This is not the level of service we strive to provide, and we truly regret the time you have wasted waiting for your delivery.
A full refund has been processed. We appreciate your feedback and will use it to improve our service moving forward.
Best regard
Pia team Jotex
Great products!
6 December 2025
Very fast delivery and nice lamps!
2 December 2025
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