itsnormal.com Reviews 

336
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Fantastic toys and fantastic sex ed/content. High quality feel and great for exploring new things. Chronic pelvic pain means it's usually pretty hard for me to find the right toy, but Normal's hit the... See more

Company replied

Rated 5 out of 5 stars

After tossing up between multiple options for a surprise gift for my partner, I finally settled on the Quinn. It’s been over a month now and all I can say is that it’s been the best gift ever! Super h... See more

Company replied

Rated 5 out of 5 stars

I bought the plum a few weeks ago and it is, hands down, the best vibrator I've ever used. The dual functionality - clit and g-spot stimulation - make for the most mind-blowing O's. Also, the pack... See more

Company replied

Rated 5 out of 5 stars

New to the whole toy experience, but Normal made it so easy to find the right one and learn how to use it. Great results in the bedroom and my partner loved the cute packaging and the bag. Awesome Aus... See more

Company replied

Company details

  1. Sex Toy Store

Written by the company

Normal is a female-founded Australian modern sexual wellness brand making toys, essentials & free educational resources. Enjoy body-safe, beautifully designed products created by experts, to help your explore without stress or shame. Please note this is not the company page for the Danish store chain Normal (common error!).


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

336 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(336)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely toys, amazing experience

Best toys ever!! You need to try these for a truly amazing experience. I've put my friends on Normal toys and they love it. The colours are super cute too 💕

24 August 2026
Unprompted review
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Reply from itsnormal.com

So nice to hear! Thanks so much for sharing.

Rated 5 out of 5 stars

Flynn Review

Holy Cow! What a ride. After months of talk, my partner and I finally decided to give Flynn a go. Our love life hasn't been this good since. Would highly recommend for anyone looking to make a change in the bedroom.

25 August 2026
Unprompted review
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Reply from itsnormal.com

So good to hear, thanks for sharing Aidan!

Rated 5 out of 5 stars

I loved using the flynn :)

I loved using the flynn on my partner… so fun and really really…pleasurable. Everyone needs to try this ring !!!

22 August 2026
Unprompted review
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Reply from itsnormal.com

Love that Nikita! Thanks for sharing.

Rated 5 out of 5 stars

Aidan

After tossing up between multiple options for a surprise gift for my partner, I finally settled on the Quinn. It’s been over a month now and all I can say is that it’s been the best gift ever! Super high quality product with heaps of modes also love that the battery lasts ages. Would recommend!

10 July 2026
Unprompted review
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Reply from itsnormal.com

Great to hear Aidan! Thanks for sharing.

Rated 5 out of 5 stars

My partner and i have been using the…

My partner and i have been using the Palm vibrator and it's been a game changer for us in the bedroom! 10/10 Would recommend to anyone looking to get into sex toys :)

10 August 2026
Unprompted review
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Reply from itsnormal.com

Great to hear Caleb! Thanks for sharing.

Rated 5 out of 5 stars

Normal is the best sex toy company ever

Normal is the best sex toy company ever!! My favourite toys are:

Darcy: so good for solo play and play with my wife, with so many different ways to use it. it's like 3 sex toys in one. you can use it as a clit vibrator or as more of a dildo - we even use both ends at once sometimes... super versatile. Battery lasts ages and the colour and design is really fun and sexy.

Quinn: This is that suction vibrator that ruins you for all other toys. I use this almost everytime I masturbate and it is very reliable in creating maximum pleasure. I have a very sensitive clit and a lot of other suction vibrators are too intense but the settings on Quinn go form very low and sensitive all the way up to really intense - i usually only need to use the first two levels. the other ends vibrates as more of a lipstick vibrastor vibe, which I dont use that much (the other end is too good) but every now and then the occasion calls and i turn it around.

I like how all the normal toys have lots of ways to use them, it encourages you to be playful and get creative. They are all aso great colours compact so great for travelling.

21 February 2026
Unprompted review
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Reply from itsnormal.com

What an amazing review, thanks Harriet! We're so glad you enjoyed your experience. Thanks for sharing.

Rated 5 out of 5 stars

The best toy ever!

Darcy is the best thing since sliced bread!!!!

24 July 2026
Unprompted review
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Reply from itsnormal.com

We agree Roxy! Glad you enjoyed Darcy, and thanks for sharing.

Rated 5 out of 5 stars

Fantastic toys and fantastic sex ed

Fantastic toys and fantastic sex ed/content. High quality feel and great for exploring new things. Chronic pelvic pain means it's usually pretty hard for me to find the right toy, but Normal's hit the spot! ;)

20 August 2026
Unprompted review
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Reply from itsnormal.com

Awesome to hear, thanks Claire!

Rated 5 out of 5 stars

Super easy ordering experience

Super easy ordering experience, fast delivery and products feel high quality so far!

12 August 2026
Unprompted review
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Reply from itsnormal.com

Thanks so much Hugo, great to hear you're enjoying your experiences with Normal!

Rated 5 out of 5 stars

Plum 😍

Really beautiful, high quality toys. Plus, quick support response with questions I had!

18 August 2026
Unprompted review
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Reply from itsnormal.com

So glad to hear you had a great experience Nava, thanks again for sharing!

Rated 5 out of 5 stars

Great first time, will be back for more!

New to the whole toy experience, but Normal made it so easy to find the right one and learn how to use it. Great results in the bedroom and my partner loved the cute packaging and the bag. Awesome Aussie company!

1 August 2026
Unprompted review
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Reply from itsnormal.com

So glad you enjoyed your first time Adrian! Thanks for sharing your experience :D

Rated 5 out of 5 stars

Mind blowing O's

I bought the plum a few weeks ago and it is, hands down, the best vibrator I've ever used. The dual functionality - clit and g-spot stimulation - make for the most mind-blowing O's.

Also, the packaging is schmick!

17 August 2026
Unprompted review
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Reply from itsnormal.com

Thanks so much Electra! Glad you had a great time with Plum :D

Rated 5 out of 5 stars

amazing product

amazing product - looks so sleek and stylish, rocks my world. Fantastic customer service and the brand ethos is so positive, inclusive and genuinely geared towards improving sexual health. Cannot recommend enough

17 August 2026
Unprompted review
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Reply from itsnormal.com

Thanks so much Sal! Glad you enjoyed our products.

Rated 1 out of 5 stars

False advertising, disappointing reality

Bought the Flynn based on the information provided which showed 10 settings. The actual toy I got had 4 functions. When I approached them saying I was disappointed and not happy with it they apologised and just updated the information on the website. That doesn’t help me with a toy that is underwhelming. Don’t bother.

27 March 2026
Unprompted review
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Reply from itsnormal.com

Hi Janet! Thanks so much for flagging this issue, and in case our support team forgot to mention it, you are always welcome to return a product which is not right for your needs anytime under our 100 Night Stand policy in exchange for store credit. We are also happy to refund this purchase for you given that the new version of the product was released during this period - please feel free to reach out to our team via hey@itsnormal.com on this and they will organise to collect your unwanted toy with a refund or store credit if desired.

Rated 1 out of 5 stars

Untrustworthy Brand Practices

If the way they handle their partnerships is anything like the satisfaction their products deliver… let’s just say both must be embarrassingly disappointing

25 August 2025
Unprompted review
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Reply from itsnormal.com

Hi Mariah! It sounds like this may not be a customer issue, but of course, please feel free to reach out to our team anytime if you have an issue regarding partnerships (if you email hey@itsnormal.com they can direct you to the right person internally, who can help you figure out any issues). We look forward to discussing with your directly.

Rated 2 out of 5 stars

Don't expect these products to last

Don't expect these products to last. Stopped working after one year with minimal use. No replacement from the company, just a 30% discount code so you can get ripped off again.

Stick with reputable brands who stand by their product for more than one year.

25 April 2025
Unprompted review
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Reply from itsnormal.com

Thanks so much for raising this issue with us - we want every customer to have a great experience with our products every time, and if you have additional feedback or information on how the product was used and issues experienced, please feel free to share with our team in future too.

Rated 2 out of 5 stars

Over all not satisfying

The stores are quite satisfying, and they offer some high-quality items. However, the payment method for members is complicated. Mobile payments and Apple Pay are not accepted, and members can only use the card registered in the app to pay for points. Why should they make this so complicated? It’s kind of weird! Additionally, the app is not very useful at all.

5 December 2024
Unprompted review
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Reply from itsnormal.com

Hey! It looks like this review has been left for the wrong business. We’re an Australian sexual wellness brand found at itsnormal.com, and aren’t affiliated with the Danish retail chain NORMAL. We hope you’re able to reach the correct team at NORMAL and have the issue resolved.

Rated 1 out of 5 stars

DO NOT BUY!!

DO NOT BUY!!! Overpriced, faulty product plastered in fancy packaging and cheap celebrity endorsements. The option A kit is flimsy, slippery/ not secure and not sexy to use or look at. I asked for a refund because I don’t trust their other products and they refused. Don’t waste your money!!!!

23 April 2024
Unprompted review
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Reply from itsnormal.com

Hi Faye, Sorry to hear you were not happy with your product here, and of course, we appreciate any feedback you have to improve products in future. While we do not offer refunds for change of mind purposes, we want to every customer to have a great time with Normal, which is why our store policy allows you to exchange your product for up to 100 nights after purchase for store credit to find something else which is the right match for your body (feel free to reach out anytime via hey@itsnormal.com to discuss). Thanks again!

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