Faye H

Very disappointing experience.
After paying, I received a receipt confirming the amount charged, but nothing showing what I'd actually booked—no itinerary, no booking details, and no ticket confirmation. At the moment, all I have is proof that I've paid this company, with no confirmation of the flights I've purchased.
When I contacted customer service, the experience was equally frustrating. I was repeatedly told to "listen, ma'am" and that I "didn't understand," rather than having my concerns addressed. It felt dismissive and unhelpful.
I'm now left waiting to find out whether my booking has actually been processed, whether there will be an issue with availability, or whether I'll be asked to pay more. This uncertainty is unacceptable after payment has already been taken.
Looking back, I wish I'd booked directly with the airline and paid the extra £20. It would have been worth it for the peace of mind.

This is the second time I’ve used Seven Seas to ship belongings from Australia to the UK. They are very reliable and communicative, everything arrived safely, and the pricing is good. I would use them again and highly recommend them.

I returned my order in September 2025 and I am yet to receive a refund. They sent me a confirmation to say that they received my return but never processed the refund. I have followed up with their customer service team multiple times but they keep sending an automated reply.

Beware: This company is a complete scam. I ordered a product that was advertised as high-quality, only to receive a cheap knockoff from a different brand called “SEVICH” that you can buy for $2 on Amazon. The product is utterly useless. To make matters worse, it ships from China, taking forever to arrive.

When I tried to get a refund under their supposed “30-day money-back guarantee,” I was met with nothing but automated responses denying my request. Despite multiple attempts to explain that the product was not as advertised and didn’t work, they refused to honor their own policy, citing nonsensical “terms and conditions.”

This company is blatantly deceptive and untrustworthy. Save your money and avoid them at all costs. I’ve reported them for their shady practices—don’t fall for this scam!

DO NOT BUY!!! Overpriced, faulty product plastered in fancy packaging and cheap celebrity endorsements. The option A kit is flimsy, slippery/ not secure and not sexy to use or look at. I asked for a refund because I don’t trust their other products and they refused. Don’t waste your money!!!!