CeX/Webuy - Ireland Reviews 

45,322
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 4,801 reviews, reviewers had a great experience with this company. Customers frequently state that packages arrive extremely quickly and items consistently match the online descriptions provided. People really appreciate the smooth ordering process, helpful staff, and reliable shipping when purchasing various items. However, some people mentioned receiving incorrect items or damaged products that needed to be returned. Consumers also noted frustrating shipping delays and unexpected problems with order fulfillment that required extra steps. Some reviewers were not happy with receiving faulty secondhand items that failed to function properly upon delivery. Buyers experienced issues with unclean goods or missing accessories inside the packages they ordered online.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and online orders. While some... See more

Delivery service

People report positive experiences with delivery service, consistently noting that orders arrive quickly and... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many consumers praise... See more

Order

Consumers find order experiences to be deeply mixed, with widespread complaints regarding incorrect items... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and professional staff. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I’m very happy with my purchase and everything worked out well in the end. I was able to accomplish everything I needed with the notebook I purchased. However, I was initially a little d... See more

Rated 4 out of 5 stars

A good experience and good price for the iPhone I purchased recently for my father. I do think that the customer service aspect needs to be greater - there was very little support over the phone and t... See more

Rated 4 out of 5 stars

I bough smart watch but it didn’t correspond to stated condition. However I returned it and got refund and everyone was polite and respectful. Just next time give a correct assessment of your goods.... See more

Rated 4 out of 5 stars

For me it’s a great, but I wonder that my order a 2.1 pc speakers ( creative sbs e2900 is no satellite 2 speakers & antenna for fm radio) anyway its ok to me. Thanks


Company details

  1. Electronics & Technology

Written by the company

CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support

Buy with Trust at CeX

Written by the company

5 Year Warranty on Everything!
Enjoy the security of a 5-year warranty on the widest range of games and consoles, phones, electronics, computers and much more.

Contact info

4.0

Great

TrustScore 4 out of 5

45K reviews

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4.0

All reviews

(45,322)

4,625 reviews in the last 12 months

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Rated 1 out of 5 stars

Phone came not working

Phone came not working, brought it into shop and they couldn’t give me a new one. Had to wait for refund and then re order.

28 August 2026
Rated 5 out of 5 stars

It is the first time that I purchased…

It is the first time that I purchased online to be posted directly home, that is my fifth device with CEX this year and I was disappointed by a missing USB cable other than that I am very happy as always about the quality of the product.

27 August 2026
Rated 5 out of 5 stars

It was an easy process

It was an easy process. When CeX received and assessed my phone they regraded it so they got in contact straight away. I didn’t have to agree if I wasn’t happy but I did agree and everything was processed quickly. Very efficient

22 August 2026
Rated 3 out of 5 stars

Missing disc return

I ordered a game and it came without the disc . When I contacted the support they were very understanding and were quick enough to send me a replacement.

28 August 2026
CeX/Webuy - Ireland logo

Reply from CeX/Webuy - Ireland

Dear Christopher,

Thank you for your review.

I'm sorry to learn about the missing disc from your recent order & please accept my apologies.

Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.

From our records, I understand that you reached out to us regarding this via our support page & that this has been sorted for you.

If you need any additional help, please feel free to reply to the same email thread you have with us & we'll be happy to help.

Regards,
Rahul

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