I was pressed to cancel my order when I became aware of the long shipping time which meant delivery would be past the need time. Online customer support was prompt, polite, and explained that cancel... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a number of lights for a client which came very quickly. I had some small issues which were dealt with within 24 hours by their customer support. I was sent the incorrect size for some pen... See more
Company replied
Ordered 2 pendant lights from Hugbel. Loved the range of lights to chose from, the fair costs and the ease of placing an order. Ordered a custom cord with ease to achieve the outcome I was looking for... See more
Company replied
I ordered a wall light and 3 pendants for the kitchen. I'd say both quality and value are reasonable. I did have some issues with delivery time and a damaged part which were all quickly resolved by Em... See more
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Company details
Written by the company
At Hugbel.com, we make stylish, high-quality lighting accessible to everyone. By working directly with trusted suppliers, we offer carefully selected designs at competitive prices. Whether you're updating a room or transforming your home, Hugbel delivers lighting that blends function, style, and affordability.
Contact info
82801, wyoming, United States
- info@hugbel.com
- hugbel.com
3.5
Average
94 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Gorgeous design, great service
Gorgeous design and a huge range of lights to suit any decor. The lights we bought were perfect for an inner city terrace, but on top of that some installation issues were dealt with promptly and professionally. Excellent customer service, fast response and overall a very good experience.
23 July 2026
Unprompted review
Reply from hugbel
Hi Bruce,
Thank you so much for your wonderful review!
We're delighted to hear that you found the perfect lights for your inner-city terrace and that you're happy with both the design and quality of our range. It's especially rewarding to know that our team was able to resolve the installation issues promptly and provide the level of service you deserved.
Your kind words about our customer service and fast response truly mean a lot to us. Thank you for choosing Hugbel—we hope you enjoy your beautiful new lighting for many years to come!
Kind regards,
Team Hugbel
A light was damaged in transit
A light was damaged in transit. Hugbel agreed to replace the light and also gave me a gift card to make up for any inconvenience, very good of them. Their lights are really beautiful, very stylish. Thankyou Hugbel :)
21 July 2026
Unprompted review
Reply from hugbel
Hi Celeste,
Thank you so much for your wonderful review and your kind words!
We're sorry that your light was damaged during transit, but we're delighted we were able to resolve the issue with a replacement and a gift card. It means a lot to us that you were happy with the outcome.
We're also thrilled to hear that you love the style and beauty of your lights. Thank you for choosing Hugbel and for your patience throughout the process. We hope you enjoy your new lighting for many years to come!
Kind regards,
Team Hugbel
Have had a good experience with hugbel…
Have had a good experience with hugbel regarding my orders. I needed extra extension cords sent out and they were quick to respond to my emails and find a solution. Very thankful for their customer service.
20 July 2026
Unprompted review
Reply from hugbel
Hi Jade,
Thank you so much for your kind review! We're delighted to hear you had a positive experience with our team.
We're glad we could quickly arrange the extra extension cords and provide a solution that worked for you. Your appreciation means a great deal to us, and we're grateful for your patience throughout the process.
Thank you for choosing Hugbel. We hope you enjoy your lights, and if you ever need any assistance in the future, we're always here to help.
Kind regards,
Team Hugbel
I ordered three lights and they…
I ordered three lights and they all arrived broken. However, the issue was resolved quickly and I did get my refund.
14 July 2026
Unprompted review
Reply from hugbel
Hi Denise,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by your order. We have already been in contact with you via email, and we are pleased that we were able to reach an agreement to resolve the matter with a full refund. We kindly ask that you respond to our latest email so we can complete the process as quickly as possible. If you have any further questions or concerns, please don't hesitate to contact us—we're here to help.
Team Hugbel
Terms and Conditions
I was pressed to cancel my order when I became aware of the long shipping time which meant delivery would be past the need time. Online customer support was prompt, polite, and explained that cancellation had only a 24 hr window, which I was within, and while a cancellation processing fee of 60 AUD was policy, this fee was waived.
I am very happy with the outcome.
Terms and Conditions are explained on the company's main page.
13 July 2026
Unprompted review
Reply from hugbel
Hi Francis,
Thank you so much for taking the time to share your experience. We're delighted to hear that our support team was able to assist you promptly and make the cancellation process as smooth as possible. We truly appreciate your understanding of our policies, and we're glad we could reach a positive outcome by waiving the cancellation processing fee in your case. Thank you again for your kind words, and we hope to have the opportunity to serve you again in the future.
Team Hugbel
Poor quality, communication, and customer service
Lights took very long to arrive. When they did, one didn’t work. Instead of sending a replacement, they sent a component without any instructions. I don’t see how I, as the customer, am supposed to dismantle the light, fix it, and put it back together. This is all with 2 weeks in between each correspondence. Awful quality, awful communication, would not buy again.
When they eventually sent the instructions to add the new component to the light, it turned out to be more complex than changing a lightbulb. There are several components to screw and unscrew and fit together. I am already out of pocket having had an electrician/ contractor visiting to install a light that did not work. Will I be compensated for this if the same thing happens again? I don’t see how I should be held liable for a faulty product. A good product should come fully assembled without the customer having to make any adjustments. It is not fair to expect the customer to REPAIR A FAULTY PRODUCT and bear the cost if that repair is unsuccessful.
6 July 2026
Unprompted review
Reply from hugbel
Hi Nataniel,
Thanks for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We understand your frustration with the delay and the issue you experienced. Regarding the replacement component, we did send detailed video instructions in our last email to guide you through the installation, but we haven't received a response from you yet. We kindly ask that you check your inbox (and spam/junk folder) for our previous message.
If you have any difficulty with the installation after reviewing the video, please reply to our email and we'll be happy to assist you further and work toward a suitable resolution.
Kind regards,
Team Hugbel
Great post sale customer support
I recently purchased an LED ceiling light from Hugbel. The product had a great build quality and style. Due to a mistake on my part, I'd ordered the incorrect colour temperature; Hugbel's customer service team were very responsive and polite in helping work through a return and replacement with the product I needed.
29 June 2026
Unprompted review
Reply from hugbel
Hi Casey,
Thanks for your wonderful review! We're so pleased to hear you're happy with the build quality and style of your ceiling light. We're also glad our customer support team could help make the return and replacement process smooth after the color temperature mix-up.
We truly appreciate your kind words and your support. We hope you enjoy your new light, and if you ever need any assistance in the future, we're always here to help.
Kind regards,
Team Hugbel
I have purchased fittings from Hugbel…
I have purchased fittings from Hugbel multiple times over the years for various different projects. Their lights are really good value for money, and the team are also very reliable and responsive. Would definitely recommend them!
6 July 2026
Unprompted review
Reply from hugbel
Hi Allie,
Thank you so much for your kind review and for choosing Hugbel for your projects over the years!
We're delighted to hear that you've been happy with both the quality of our lighting and the support from our team. Your continued trust and recommendation truly mean a lot to us. We look forward to serving you again on your future projects!
Kind regards,
Team Hugbel
SCAM!!!
SCAM!!!! Do not purchase AVOID AVOID AVOID
ONE UEAR LATER STILL WAITING ON AN REFUND.
broken lights, incorrect lights, some lights never came at all!
They agreed to refund and then said ONLY if a remove a honest review I left because I left it because they were ignoring me and not helping
Still waiting on my refund.
Their products are bad. Don’t match the description. Order warm light, you’ll get cold light. We had one light stop working after a week. We ordered x number of lights to all match in the house they didn’t send one out, completely stuffing up the design and never sent it out ! You’ll save your own sanity and time and money buying locally. Do not buy from here
5 July 2025
Unprompted review
Reply from hugbel
Hi Andrew,
We're sorry to read your review, as it does not reflect the efforts we have made to assist you.
We are not a scam, and we have never ignored your concerns. We have already processed a 50% refund, which you successfully received. We also replied to your most recent email and were waiting for your response so we could continue working toward a resolution, but we did not hear back from you.
It is disappointing to see this review posted again over a year later without any further communication with us. We have always been willing to help and remain committed to resolving any outstanding issues.
Please reply to our latest email or contact us with your order details, and we will be happy to continue assisting you.
Kind regards,
Team Hugbel
Do not buy products from Hugbel
They have a refund strategy where they continue to give you only a percentage of the cost back and you have to continually email them until they finally agree to a full refund and require you to return the product to the USA. They won't give you the return address until they have tried continuously to give you a percentage of the refund. The return address is Hugbel Warehouse, 4700 Robards Ln #109, Louisville KY 40218, USA. They refuse to pay for postage which is substantial if you are posting from outside the USA. I purchased a pendant light which looked nothing like what was pictured and they said that they were not at fault and it may have been due to the lighting. They refuse to pay postage which was over $200. They have the product to resell and I am out of pocket due to their false advertising. Don't purchase products from these guys!
What they don't mention in their response below is that they said they only said that they would offer a full refund without me needing to return the product after I had already posted the product back to them and sent them the receipt. Then they refused to pay the postage. They are providing misleading information below just as they provide misleading information when advertising their products. Don't trust these guys!
30 June 2026
Unprompted review
Reply from hugbel
Hi Sarah,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We would like to clarify that, in your case, we issued a full refund of approximately $800 and also confirmed that there was no need to return the item. As the full refund had already been processed without requiring a return, we were unfortunately unable to reimburse the additional return shipping costs after the item was sent back.
We always strive to resolve concerns fairly and appreciate your feedback, as it helps us improve our service. If there is anything further we can assist you with, please don't hesitate to contact us.
Kind regards,
Team Hugbel
Slight delay, but prompt and very professional communication.
My experience was a little mixed. The product got caught up in customs for an extended time which was kind of frustrating, but I understand these things can be outside their control. I was made aware of this after email communication asking what the nature of the delay was about.
They spent no time in correcting and communicating this issue, and the delivery arrived not too long after.
The quality was amazing, and cannot fault it.
15 June 2026
Unprompted review
Reply from hugbel
Hi Tim,
Thank you so much for your thoughtful review and understanding.
We sincerely appreciate your patience regarding the customs delay and are glad we could keep you informed and resolve the situation as quickly as possible. It's wonderful to hear that you were happy with the quality of your light in the end.
Thank you again for your support, and we hope to serve you again in the future!
Kind regards,
Team Hugbel
Very fast delivery and good service
I purchased a number of lights for a client which came very quickly. I had some small issues which were dealt with within 24 hours by their customer support. I was sent the incorrect size for some pendants but the replacements arrived super fast and I was told I could keep the others. All in all an easy and positive experience
20 June 2026
Unprompted review
Reply from hugbel
Hi Karina,
Thank you so much for your wonderful review!
We're delighted to hear that your order arrived quickly and that our support team was able to resolve the sizing issue promptly. Customer satisfaction is always our top priority, and we're glad we could provide a smooth solution for you.
We truly appreciate your support and look forward to assisting you again on future projects.
Kind regards,
Team Hugbel
Lights are stunning and love the quality
Lights are stunning and love the quality
23 June 2026
Unprompted review
Reply from hugbel
Hi Jaimee,
Thank you for your kind review! We're so pleased to hear you love the lights and their quality. We truly appreciate your support.
Kind regards,
Team Hugbel
Mixed bag: Buyer beware and know your rights
Recently ordered two lights from Hugbel. My experience has been a tale of two products: I’m extremely pleased with the quality and finish of one of them, which is beautiful. However, I was very disappointed with the second light, the "Serene Halo." The material of the Serene Halo felt cheap and did not match the images shown on their website. I was prepared to initially let it go as it would perhaps look better when installed but then worse still, it broke during installation by my electrician owing to the poor quality of the light filter.
When I reached out for a refund or alternative, they offered me a selection of alternatives, none of which I found suitable so I asked for a refund. I was initially told I would need to post the item back to the US. This was particularly annoying, as the box I received had clearly come direct from China, as evidenced by the Mandarin labels on the packaging.
I had to firmly insist on my rights, explaining I was legally entitled to a refund because the product was faulty and not as described online. Once I stood my ground, they agreed to process the refund without requiring a return.
While I love the one light that worked out, the quality issues with the Serene Halo mean I’m unsure whether I would order from them again. If you do shop here, please be sure to do your research and know your rights.
19 June 2026
Unprompted review
Reply from hugbel
Hi Karoline,
Thank you for taking the time to share your experience and feedback.
We're pleased to hear that you were happy with one of the lights you purchased and that it met your expectations in terms of quality and finish. However, we're sorry to learn that the Serene Halo Light did not meet those same expectations and that it was damaged during installation.
We understand your frustration and appreciate you bringing your concerns to our attention. Our goal is always to work with customers to find a fair resolution when issues arise. While we do offer a range of solutions depending on the circumstances, we recognize that not every option will be suitable for every customer.
We are glad we were ultimately able to reach a resolution that was satisfactory to you. Feedback such as yours is valuable and helps us continue to improve both our products and customer experience.
Thank you again for your honest review, and we wish you all the best with your project.
Kind regards,
Team Hugbel
Questionable practices
Had a very difficult engagement with Hugbel. I personally would not buy from them again.
28 May 2026
Unprompted review
Reply from hugbel
Hi Paul,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We have previously reached out to you via email regarding this matter and are still awaiting your response. Customer satisfaction is very important to us, and we are committed to resolving any issues as quickly as possible.
Please contact our support team or reply to our email, and we will be happy to review your case and work with you toward a satisfactory resolution.
Kind regards,
Team Hugbel
I accidentally smashed a glass…
I accidentally smashed a glass installing 1/5 bunker lights and I messaged them for a replacement glass and they are sending me one out free of charge, absolutely stoked with the service and quality of product delivered! 10/10
12 June 2026
Unprompted review
Reply from hugbel
Hi Kody,
Thank you so much for your kind words and for taking the time to leave a review.
We’re really glad to hear you’re happy with the quality of the bunker lights and that our team could help quickly with the replacement glass. Accidents happen during installation, so we’re pleased we could make the process easy and get you back on track.
Your feedback means a lot to us, and we truly appreciate your support. Enjoy the new lights!
Kind regards,
Team Hugbel
Incredible quality and beautiful…
Incredible quality and beautiful design. The customer service is also of an excellent standard! Very grateful to have such beautiful light fittings in our home.
3 June 2026
Unprompted review
Reply from hugbel
Hi Vanessa,
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you love the design and quality of your new light fittings, and that our customer service met your expectations. It is a pleasure to have our pieces in your home.
Warm regards,
Team Hugbel
Great service
Great service, quick responses to email. Will definitely purchase in future.
3 June 2026
Unprompted review
Reply from hugbel
Hi Aisha,
Thank you so much for your kind words! We're delighted to hear that you were happy with our service and communication.
Providing prompt and helpful support is very important to us, so it's wonderful to know we met your expectations. We truly appreciate your support and look forward to helping you again with your future lighting projects.
Kind regards,
Team Hugbel
Very helpful customer service
Even though we both have a big time difference, their customer service was really quick and helpful.
Appreciate their prompt follow up.
29 May 2026
Unprompted review
Reply from hugbel
Hi Claire,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that you found our customer service quick and helpful. We always do our best to assist our customers as promptly as possible, regardless of time zone differences.
Your feedback means a lot to us, and we truly appreciate your support. We hope you enjoy your purchase, and please don't hesitate to reach out if we can assist you with anything else in the future.
Kind regards,
Team Hugbel
Ordered four glass pendant lights and a…
Ordered four glass pendant lights and a wall light. All were made from cheap acrylic, one was broken in transport and another had an obvious defect in it. Spent a lot of money on these and was expecting a quality product but it’s clearly a scam.
28 May 2026
Unprompted review
Reply from hugbel
Hi Bella,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the experience we want for any of our customers.
We understand your disappointment regarding the damaged and defective items received, and we would appreciate the opportunity to review this properly and work toward a suitable solution for you.
Please kindly share your order number or contact our support team at info@hugbel.com so we can assist you further as soon as possible.
Kind regards,
Team Hugbel
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