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Heatable Reviews 

14,728
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,557 reviews, reviewers overwhelmingly had a great experience with this company. People consistently mention the exceptional service, noting that engineers are incredibly polite, highly knowledgeable, and respectful while working inside homes. Customers also genuinely appreciate the straightforward planning process, competitive pricing structures, and the total absence of any high-pressure sales tactics. Some reviewers were not happy with unexpected additional fees requested prior to the scheduled work or occasional installation defects that caused property issues. Despite these specific concerns raised by a few individuals, the vast majority of loyal consumers remain thoroughly satisfied with the final results, timely execution, and overall operational efficiency.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast and professional installations.... See more

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently professional,... See more

Product

Customers consistently note positive experiences with product, highlighting that systems such as boilers and... See more

User experience

People report positive experiences with user experience, highlighting an easy and straightforward purchase... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and unbeatable deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I cannot recommend Robert highly enough! He came to install my new boiler today and was an absolute lifesaver. From the moment he arrived he was friendly, polite, and completely professional. He... See more

Company replied

Rated 5 out of 5 stars

Second house I've had heatable remove an old system and replace with a combi. Fast, clean and professional work the thing that bought me back was the aftercare is second to non, easy to fire them an e... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Heatable , I have purchased tesla powerwalls and i had a problem with one of them. so i contacted heatable and within 3 weeks they have replaced the powerwall 3 with a brand new one... See more

Company replied

Rated 5 out of 5 stars

A really good telephone consultation with Jack Reynolds this morning. I found him to be extremely knowledgable and went through my specification requirements in detail. Not pushy at all and leaves me... See more

Company replied


Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Gas Installation Service
  4. Boiler and Heating Service
  5. Solar Energy Company

About Heatable

Written by the company



Whether you're looking to crush your bills with a new A-rated boiler, or create and store your own energy with solar, we'll give you a fixed online price in a matter of clicks.

Why Heatable?
  • Which? Trusted Traders (2 years running)
  • 40,000+ happy customers
  • Instant online prices
  • Leading UK customer service
  • Up-to 4 years 0% APR available*
  • Emergency, next day installs*
  • Family owned and run

Get a new boiler → Get solar panels → Get battery storage → ------ or ------ Read our story *on boiler installations only

With Heatable, you'll get:

Written by the company

Next day installations 🚙 💨
We fit new boilers, all over the UK, as quick as next day.
Up-front, fixed prices 🫡
We quote online, to save you money and time. There's not a salesmen in sight.
Which? Trusted Traders 👷‍♀️
We're Which? Trusted Traders (and have been for 3 years running).

Workmanship warranty

12 months post-install protection

Once we've completed your installation, you'll get 12 months of workmanship protection. So, if there's any issues, it won't be an issue.

Contact info

Join 40,000+ happy customers

We're the 3rd largest installer of energy saving upgrades in the UK

4.8

Excellent

TrustScore 5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(14,728)

2,399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast efficient and unbeatable price with slight drawbacks.

Fast efficient and unbeatable price. Only downside is the nest heating controls haven't been connected up so I'll have to pay an electrician to get that back up and running and also the engineer said that there wasn't any power to the boiler so has had to plug our boiler into a socket next to the boiler by fitting a 3 pin plug.. which I don't understand how there wasn't any power to the boiler when there was before they completed the install.

26 August 2026
Heatable logo

Reply from Heatable

Hey Phil,

Thank you for your review!

I have asked the team to take a look into the points you raised to see how we can assist. 🙂

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

They made a very neat joband cleaned…

They made a very neat job and cleaned up after all so set app up on my phone and made sure I now what I was doing

26 August 2026
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Reply from Heatable

Hey Adrian,

We specialise in both excellent installations and keeping a property as clean as Monica Geller keeps her apartment clean.😎

Time to enjoy your brand new tech, you deserve it!

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Engineer was efficient

Engineer was efficient, friendly and tidy. Would recommend to friends and family

26 August 2026
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Reply from Heatable

Hey John!

A recommendation for lil' old us?! You've made our day!

We really appreciate the kind comments and the trust you put in us for the big day. 🥰

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Whole process was seamless and…

Whole process was seamless and comprehensive. Ryan was great and explained everything clearly

26 August 2026
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Reply from Heatable

Hey Nikolas,

Seamless is our middle name. 😎

Thank you for the kind review and comments for Ryan, he is a wonderful engineer and we wouldn't be able to do what we do without him. 💘

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Starting out my journey

Spoke with Paul today wasn’t pushy in anyway explained the process clearly and the time scales. Would highly recommend if you are starting your journey watch some of Bens videos first to get an idea and then have a chat with Paul

26 August 2026
Unprompted review
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Reply from Heatable

Hey Mark,

I'm happy to hear all about your call with Paul (and it's more fun because it rhymes!) Paul has brilliant knowledge and is always happy to help out so you were in great hands. 😁

Feel free to reach out if you have any more questions in the meantime!

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Very good

Very good, amazing service!

26 August 2026
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Reply from Heatable

Hey Nadine,

You had me at "very good." 🥰

Thank you for the kind comments, it means the world to us!

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

The process was easy and Paul was…

The process was easy and Paul was knowledgeable and helpful.

25 August 2026
Unprompted review
Heatable logo

Reply from Heatable

Hey Peter,

I'm so glad to hear it! I'm happy Paul was able to share his knowledge with you to find what would be best for you and your property. 😁

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Back boiler conversion

I had made enquiries to several boiler replacement companies and to be fair they all had knowledgeable staff but heatable seemed to be that little bit more in tune to my requirements. Staff were very friendly and kept be informed all the way from enquiry to completion

26 August 2026
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Reply from Heatable

Hey Gerry,

I'm glad to hear your experience with Heatable was positive and we were able to help you out with your requirements for the installation. 💘

We love offering assistance to all our customers, customer service is a really big part of what we do and we always aim to support as much as we can.

Best Wishes,
Ruby 🐈

Rated 4 out of 5 stars

Good customer service

Good customer service, and the engineer provided a good service with good communication and explanation throughout if we had any questions.

26 August 2026
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Reply from Heatable

Hey Mike,

Thrilled is the only word I can use to describe how this review makes us feel. Sounds like a great experience! We are so glad we were able to help get your installation completed. 😁

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Samsung Air Con

Very user friendly website, good communication, prompt arrival, fitted in 4 hours, very personable fitter.
Very happy with the product and service provided.

26 August 2026
Heatable logo

Reply from Heatable

Hey Les!

Our web developers are now allowed one day unsupervised out of their houses because of this review as a reward. 😁 Thank you so much for your kind comments from the user friendly website all the way to the lovely engineer doing the job. If you're happy, we are happy. 🥰

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Had a great chat with Jack

Had a great chat with Jack, gave me all the information required and I will be taking our discussions further

24 August 2026
Unprompted review
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Reply from Heatable

Hey Stephen,

Jack does provide the best information and support so I can't say I'm surprised to hear what a great chat you guys had! It's hard to get him to stop talking sometimes. 😁

We look forward to helping you move forward with your installation!

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

The two engineers that fitted my system…

The two engineers that fitted my system were ever so polite & friendly and easy to communicate with and answered all my questions. Had to move a wall painting, which was no problem at all. Clean & tidy,

The system is defiantly quite - as said, but truly is,

Brilliant service.

Alan,

26 August 2026
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Reply from Heatable

Hi Alan,

Well it certainly sounds like you were in safe hands with George and his team for your air conditioning install! 🥳 it's great to hear how happy you are with your new air con units too!

Thank you so much for choosing us for your install 😊

Best wishes,
Rhianne

Rated 5 out of 5 stars

Excellent support from the word go

Excellent support from the word go. Can definitely recommend Heatable.

26 August 2026
Heatable logo

Reply from Heatable

Hey PR,

You're the best! 🫵🏻🥰

I'm so happy that your support was excellent from the start of your Heatable journey all the way through to the end. You recommendation has made our day too. Thanks for spreading the Heatable word. ✨

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Excellent experience installing a home battery.

I had an excellent experience buying a home battery through Heatable. I'd never heard of them before. Now, I would definitely try to use them for anything else I need (boiler / solar panels). I have found them to be professional (but friendly) and the company that does the installation on their behalf Viable Power, are simply excellent. Heatable's service is excellent and humans (not AI) respond to emails and calls. I felt that Heatable really wanted me to have a good experience with them. Solar power and batteries often feels like cowboy land. Not with Heatable. You can buy from them with confidence.

21 August 2026
Unprompted review
Heatable logo

Reply from Heatable

Hey Simon,

It means the world to us that you are spreading the heatable word, you really can buy from us with confidence you are getting Which? standard quality and top notch service from the moment you contact us. I'm so happy to hear all about your lovely experience. 🥰

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

From booking to the installation…

From booking to the installation process was very seamless.. the team has installed the boiler at the required new location on the day of installation. Had some issue with my new vertical flue and the team had responded back quickly and resolved the issue promptly. To my surprise the had come later and add some additional fittings fixes to my flue so i should nut have any issues further. Highly recommended

25 August 2026
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Reply from Heatable

Hey Yatin,

Thank you so much for this lovely review, seamless installations are our specialty. 🙋🏻‍♀️

I'm glad to hear the team were able to support you throughout and get everything up and running, we love to hear it! We really do appreciate your kind recommendation. 🥰

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Replacement of a 21 year old Worcester Bosch Combi

Fast, efficient, great communication! Overall a great service. This is an initial review based on fitting and initial process. I cannot comment on any further issues.

25 August 2026
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Reply from Heatable

Hey Jonathan,

Glad to hear your installation went well and your support up until then was great! If you need anything from us following the installation, you know where we are. 💘

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

1st class service

1st class service. Placed the order for a new boiler on the Friday. Engineer fitted new boiler on the Monday. Excellent service from everyone involved

25 August 2026
Heatable logo

Reply from Heatable

Hey Simon,

First class service for a first class customer, thanks for trusting us with your installaton! 🥰

Top notch service is always our goal along side with brilliant installations and support from begining to end (and beyond..😁)

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish - I was dreading having my boiler replaced, but Heatable and the installers Ashley and Chris were fantastic. Everything done in less than a day. The quality of the installation was excellent and they sorted everything out before they left.

I was particularly pleased that after the quote there was no hard sell - I was able to pick exactly what I wanted rather than being told what I wanted as was the case with some other quotes. It was also a very competitive price.

The whole process was very simple and I’m really pleased with my new boiler.

11 August 2026
Heatable logo

Reply from Heatable

Hey Tom,

This is such a wonderful review, we are dancing on the tables with joy! I may have to print out a copy to put on the wall to remind us why Heatable really is the best at what we do. 💘

Replacing a boiler is certainly a miserable task, I dread the day my boiler starts circling the drain so I totally get the pain. I'm happy we were able to flip the frown back around and show you why buying a new boiler doesn't have to be a painful experience and can feel smooth and seamless. 🥰

I'll make sure to send the love to the boiler kings themselves Ashley and Chris for their hard work and expertise, we really couldn't do it with out them! (No really, I couldn't fit a boiler if my life depended on it. 😅)

Best Wishes,
Ruby 🐈

Rated 5 out of 5 stars

Freindly fitters

Freindly fitters, courteous and on time, decent price and tidy as you like!

3 December 2025
Heatable logo

Reply from Heatable

Hey Cris!

Sounds like some fabulous reasons to choose Heatable for your installation. 🥰

We really appreciate the kind comments, thank you!

Best Wishes,
Ruby 🐈

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