Cannot say much. I compared to other multi trip annual insurances and decided to buy this one, which seems to have the best reviews and has a really good price. Beware of the sub-limits of the insuran... See more
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See what reviewers are saying
I took out Heymondo's travel insurance for my trip to Indonesia and I honestly couldn't be happier with the service. I had an incident at the beach and they were incredibly quick in assigning me a c... See more
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Alessia from the customer service team was incredibly helpful when I reached out with a query. I was then able to identify the most suitable policy for me and cancel one which I had bought a day earli... See more
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Login after buying the insurance didn't work at all. The day after I have been called by the customere care team. They have been extremely nice, professional and helpful. So thank to them. But still,... See more
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Company details
About Heymondo Assicurazioni di Viaggio
Written by the company
Hey viaggiatore!
Siamo Heymondo, il tuo compagno di viaggio ideale. La nostra missione è semplificare la vita dei viaggiatori. Come ci riusciamo? Siamo esperti in assicurazioni di viaggio e creiamo soluzioni su misura, sempre alla ricerca del migliore rapporto qualità-prezzo. Unendo competenza e innovazione, le nostre soluzioni assicurative coprono una vasta gamma di situazioni, dalle spese mediche all’interruzione del viaggio, fornendo protezione anche in caso di incidente stradale o disservizi del trasporto pubblico. Inoltre, il processo di sottoscrizione è semplice e trasparente, supportato da un servizio clienti attivo 24 ore su 24, pronto a rispondere a ogni tua necessità prima, durante e dopo il viaggio. Con Heymondo, puoi assicurarti il viaggio dei tuoi sogni!
Scopri come puoi assicurarti il viaggio dei tuoi sogni con Heymondo
Assistenza 24 ore / 365 giorni
Ti siamo vicini per affrontare ogni imprevisto: assistenza medica, perdita del bagaglio, ritardi nei trasporti e altro.
App di assistenza in viaggio
Assistenza 24 ore, chiamate di assistenza gratuita e gestione degli incidenti tramite app.
Rimborso delle prenotazioni se non viaggi
Se dovrai anticipare il tuo rientro, con la nostra assicurazione di annullamento del viaggio potrai recuperare l'importo delle tue prenotazioni.
Valutati come Eccellenti su Trustpilot
I viaggiatori di tutto il mondo si affidano a noi, e lo dimostra la grande quantità di recensioni positive che i nostri clienti condividono ogni giorno su Heymondo.
Se vuoi conoscere l'esperienza di altri viaggiatori, continua a leggere le opinioni su Heymondo.
Perché scegliere l’assicurazione viaggio Heymondo?
Written by the company
- Ampia copertura delle spese mediche
- La nostra assistenza medica include tutto ciò che ti serve per viaggiare in tranquillità: soccorsi d’emergenza, visite specialistiche, ricovero ospedaliero, trattamenti e interventi.
- Assicurazione di viaggio 100% digitale e trasparente
- Accedi facilmente a tutte le informazioni sulla tua assicurazione e sulle coperture incluse. Gestisci qualsiasi imprevisto dall’app in pochi clic.
- Rimborso della prenotazione se non viaggi
- Aggiungi la copertura opzionale di annullamento viaggio e ottieni il rimborso delle prenotazioni se alla fine non puoi più partire.
App di assistenza in viaggio
Siamo vicini quando sei lontano
Chat medica 24/7, videoconsulto, chiamate di assistenza gratuite e gestione degli imprevisti. Bastano pochi clic ed è fatta!
Contact info
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Alessia from the customer service team…
Alessia from the customer service team was incredibly helpful when I reached out with a query. I was then able to identify the most suitable policy for me and cancel one which I had bought a day earlier; my refund request was processed immediately. Very happy so far.
9 December 2025
Reply from Heymondo Assicurazioni di Viaggio
Thank you so much for your kind words, Karolina! We're thrilled to hear Alessia was so helpful. It’s great to know you found the perfect policy and that your refund was processed right away! 😊
Reply from Heymondo Assicurazioni di Viaggio
Thank you so much for your kind words, Stefania! We're delighted to know you found our team helpful. It means a lot that you've chosen us again, and we really appreciate your trust! 😊
cheap, but honestly worth nothing - 0/10
I chose HeyMondo insurance because it was recommended by many travel content creators — and others as well — so I trusted these people who travel a lot, often for work.
However, I find their refund and coverage policy quite peculiar, if not ridiculous. I’ll mention my personal case: during five weeks abroad, I had four separate incidents requiring four different claims (true, I was unlucky), and only two of them were covered — with a €75 deductible applied to each.
But what I really want to highlight is my need to interrupt my trip due to serious medical reasons, for which the refund amounted to zero, simply because I arranged everything on my own without involving their so-called “organizational structures.”
Because, of course, when someone is forced to return home early for urgent medical reasons - since healthcare in Indonesia is private and expensive, instead of being allowed to act quickly and handle things independently, they should apparently prolong their distress and wait for the 'competent authorities'.
Tell me I’m wrong (:
27 October 2025
Unprompted review
Reply from Heymondo Assicurazioni di Viaggio
Hello Elizabeth,
Thank you for sharing your experience. We’re truly sorry to hear about the inconvenience you faced, we understand how frustrating this situation must have been and hope you’re feeling better now.
We’d like to clarify the coverages included in your policy. To receive medical assistance, you have access to a 24-hour phone number listed in the specific conditions of your policy. This call can also be made through the Heymondo app, provided you have a stable internet connection. The medical team will guide you through the process, direct you to the nearest medical center, and handle the payment of expenses (except for any applicable deductible).
Please note that medical assistance must always be authorized and coordinated by the medical team via phone or app. If you choose a medical center without contacting them first, it may be necessary to pay the expenses upfront and later submit a claim for reimbursement.
Regarding repatriation, it is a medical coverage that must also be authorized and coordinated by the medical team, as specified in the general conditions. Once assistance has been provided during your trip, they will arrange the repatriation, if necessary, using the most appropriate means of transportation. Please note that if repatriation is not authorized by the assistance department, coverage cannot be guaranteed.
Your policy also includes a deductible, which can be removed during the purchase process by paying an additional supplement. If not removed, it will be applied to the claim.
We’ve verified with the claims team that your medical expenses have already been refunded and that the case was managed according to the general conditions of your policy. We also confirm that one of our agents has contacted you to support you, clarify your coverages, and ensure that no pending medical expenses remain.
Once again, we’re very sorry for this inconvenience and sincerely appreciate your feedback, it helps us continue improving our service every day.
As always, we remain at your full disposal.
Kind regards,
Heymondo Team
Quick and reliable support when I really needed it
I had to contact Heymondo’s customer support while traveling in Colombia after being bitten by a dog. The response through the app was immediate, and the instructions I received were clear and timely — even though I was in an area with very few medical facilities.
In the end, I didn’t proceed with a reimbursement request because the dog’s owner covered the expenses, but in the panic of the moment their support was truly helpful. It gives me confidence that they would handle a real claim just as efficiently.
14 April 2025
Reply from Heymondo Assicurazioni di Viaggio
Hi Eleonora, thank you very much for sharing your experience with the community. We're sorry to hear about the incident with the dog in Colombia; it must have been a frightening moment. We're glad we could provide clear and immediate support when you needed it most. Your trust means a lot to us! 🙏
Easy and best price
2 October 2025
Reply from Heymondo Assicurazioni di Viaggio
Thank you so much for your positive feedback, Roberta! We work hard to make things easy and offer great value, so we're really glad you felt that way. 👍
Alessandra was the best consultant…
Alessandra was the best consultant ever! so clear and kind!
6 October 2025
Unprompted review
Reply from Heymondo Assicurazioni di Viaggio
Thank you so much for your kind words, Elia! We're delighted to hear about your great experience with Alessandra. We'll be sure to pass your lovely feedback on to her. 😊
Good choices for an international trip
Everything fine we bought the insurance for our holiday in Vietnam/Cambodia and Thailand. We didn't use it for some problems but it was easy to choose and pay the full package offer that was good for us.
18 October 2024
Reply from Heymondo Assicurazioni di Viaggio
Thank you for your review! We're delighted to know you found choosing the best cover for your trip to Vietnam, Cambodia, and Thailand so simple. It's great news that your holiday went perfectly! 🌏
Satisfactory and fast service
4 June 2025
Reply from Heymondo Assicurazioni di Viaggio
Thank you so much for your positive review, Alessandra! We're delighted you found our service to be fast and satisfactory. 🚀
Clear & Efficient.....so far!
The application process was simple and fast. Thus far no complaints.
16 August 2025
Reply from Heymondo Assicurazioni di Viaggio
Thank you for your review! We're delighted you found the application process so clear and efficient. We always aim to make it as simple and fast as possible! ✨
Reply from Heymondo Assicurazioni di Viaggio
Ciao Linda, grazie mille per la tua recensione! Leggere le tue parole su disponibilità, competenza e velocità ci fa un immenso piacere. ✨
Reply from Heymondo Assicurazioni di Viaggio
Ciao Michael,
ci fa piacere leggere che la tua esperienza sia stata positiva.
Grazie mille per la tua recensione 🤗️
Clear information and simple to use
27 March 2025
Reply from Heymondo Assicurazioni di Viaggio
Thank you for leaving a 5-Stars review. We are glad that the team has managed to meet your needs. We’re here for you anytime!
Reply from Heymondo Assicurazioni di Viaggio
Ciao Sergio,
Ci fa piacere sapere che i nostri agenti ti abbiano potuto aiutare in maniera rapida e professionale!
Grazie per la recensione!
Reply from Heymondo Assicurazioni di Viaggio
Thank you so much for your lovely review. It's so great to hear you had a great user experience.
Safe travels!
Reply from Heymondo Assicurazioni di Viaggio
Dear Lorenzo, thank you so much for your lovely review. It's so great to hear you had a great user experience. Safe travels!
It was very easy and quick to get the…
It was very easy and quick to get the travel insurance.
11 December 2024
Reply from Heymondo Assicurazioni di Viaggio
Merja, many thanks for your kind words. We're so glad you found the right policy for your needs and we hope you get to enjoy your trip safely.
A not-so-good website, but the people at the helpdesk were absolutely lovely and helpful.
Login after buying the insurance didn't work at all. The day after I have been called by the customere care team. They have been extremely nice, professional and helpful. So thank to them. But still, I was happy for the people, but disappointed by the website. Also, the many emails asking for a review are not something I really appreciate.
15 August 2024
Reply from Heymondo Assicurazioni di Viaggio
Hello Gabriele,
We are sorry you are experiencing difficulties with our APP.
One of our agent has already contacted you to offer assistance, also please notice that you should enter your Codice Fiscale (the same document you used to purchase the policy) and create a new password.
Should you need any further assistance, feel free to contact us by email at hello@heymondo.com or if you prefer you can send us a WhatsApp message to +34 627 283 366 (Mon-Fri 09h to 18h GMT+1)
In case of an emergency during your trip, remember that you can easily contact our travel assistance support by calling at the 24 hour contact number you have on your policy or by our Heymondo app.
Regards, Heymondo
It was very easy to arrange the…
It was very easy to arrange the insurance, no problem being over 65 years old.
13 July 2024
Reply from Heymondo Assicurazioni di Viaggio
Thank you so much for your kind words, Gelsing.
We really appreciate you taking the time to share your experience with us.
useless favourable reviews wrongly rise the rating
First: I’m not insured with Heymondo.it, and don’t think I will be: their premiums look too competitive to be true.
An insurance company value is best tested when you undergo an accident and require its insurance services, not simply when subscription is easy, or smooth, or because the company representatives are courteous (which should be an obvious standard and should be not worth mentioning as a plus).
I am very surprises that trustpilot allows so many useless reviews from people who have not needed to use the insurance services, thus falsely raising the company rating.
I like to point out two procedural details only mentioned way down the “informative document on the policy” (page 40 of 46), 1) that the insured customer must show the hospital the “Authorization for Health Status Notification”, duly signed, and 2) that the doctor will have to be put through by international phone call to an Italian call center to provide the medical details about the insured patient (it is the note at the bottom of that authorization:
“NOTE TO ATTENDING DOCTOR
In the event of admission to an emergency room, inpatient treatment or serious medical condition of the Insured, the Emergency Call Center (+39.02.30.30.00.05) must be advised immediately and full medical details must be provided. Failure to do so might put the coverage of medical costs by ERGO Assicurazione Viaggi at risk.”
I hope that the emergency call center is run by people fluently speaking a major foreign language, (English, Spanish, French,..) because, if at the desk they only speak Italian, this insurance becomes a joke.
11 July 2024
Unprompted review
Reply from Heymondo Assicurazioni di Viaggio
Hello Arnaldo, thank you for taking the time to post a review, we really appreciate your feedback.
Regarding your concerns about the review system, please notice that the system is completely voluntary and transparent.
Thanks to our travelers' feedback we can improve and strive to provide a better service, not only providing assistance while traveling but also when researching the best insurance options for each person. All opinions are equally important and help us to offer the best possible products and service.
You can also compare with other companies on a fair reviewing platform as Trustpilot. You can see from our customers' point of view that we stand out not only for making things easy for travelers when they need to purchase an insurance but also that we have high levels of service when it is needed during your trip.
The assistance platform is indeed based in Italy, so we can offer assistance to our customers in their own language, but our support team is made up of multilingual professionals and is supported by an international network of partners to offer assistance in any other part of the world.
Should you have any further question or doubt, you can easily reach us by email at ciao@heymondo.it or if you prefer you can send us a WhatsApp message to +39 379 2723 469. We will be glad to assist you in Italian or English.
Regards,
Heymondo team.
Reply from Heymondo Assicurazioni di Viaggio
Ciao Domenico,
Grazie mille per aver condiviso la tua esperienza con la community.
Siamo lieti che l'acquisto sia stato facile e veloce.
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