Hetzner Online GmbH Reviews 

Actually, it's not a scam, but it's almost sometimes. Unstable network, non existent support, strict canceling practice without allowing to backup data.

absolute garbage hosting company, object storage that regularly 503's to the point of not even being usable for server backups

then the lack of documentation, nowhere in the robot panel does it even show what MAC your ment to use (if you use the wrong one Hetzner send you a threating email) and in said email not once do they mention that you can just use a NAT for proxmox to get around the dumb MAC rules, they push hard for people to get extra ip's and register virtual MACs - if i could give 0 stars i would, 1 star is far too many for them

and in the off-chance they do reply to this review "wanting to put things right" here's my account ID K0849636726 give that to one of your techs and let them look at the error logs for object storage

**Disappointed with the billing approach**

I have been using Hetzner and have paid my previous three invoices manually without any issues.

With my fourth invoice, I was surprised to receive an email saying that Hetzner had attempted to charge my credit card automatically. I had been paying my invoices manually each month and was perfectly happy to continue doing so.

What disappointed me even more was the wording of the email: **“Please settle the invoice immediately.”**

I understand that companies need invoices to be paid on time, and I have no problem paying what I owe. However, there is a professional and customer-friendly way to communicate with paying customers. Considering my previous invoices had been paid, I found the wording unnecessarily demanding.

I have now changed my payment method to PayPal, which Hetzner states must be initiated manually by the customer. Hopefully, this means I can simply continue receiving my invoices and paying them myself each month.

The service itself may be good, but the customer experience also includes how you communicate with your customers. A simple, polite payment reminder would have left a very different impression.

great service, quick responses. To the point
no glaze
per ticket response:
1 formality
1 answer
1 signature
done

The specs per dollar look great on paper, but their automated abuse system pulled the plug on our server over a total false positive. Took almost 24 hours of total downtime just to get a human to look at the ticket, and the responses we finally got were blunt and completely ignored the details I sent over. Trying to cancel dead servers or update basic name servers in their ancient Robot portal is already an exercise in frustration. Definitely moving client workloads elsewhere—cannot afford random blackouts while support ignores tickets.

The Hetzner administration console is not working for name server related changes. This was very frustrating. It is not working either for cancellation of products. This added more frustration. Also, the support is beneath all expectation levels. Up to now I have asked 8 times to IMMEDIATELY CANCEL all products for a certain domain name, and the cancelation is still not done completely. Now the Hetzner support is asking me details about the domain name which they should know already. The support does not understand simple questions and keeps on asking me if I want the domain to be transferred to another service provider. I get from angry to furious.

Very disappointed with the recent price increases. I understand that businesses need to adjust their pricing, but increasing the prices by more than 100% is extremely difficult to justify.

I was considering continuing with the service, but at these new prices, I’m now seriously reconsidering whether it offers enough value to continue. If the goal is to rescale the business, that shouldn’t come at the expense of existing customers being faced with such a dramatic price increase.

A more reasonable and transparent approach would have been appreciated. Unfortunately, this pricing change has significantly affected my confidence in the service, and I can no longer recommend it at the current price point.

Due to my position, I have used various dedicated server providers over the years and have experienced many types of services. I have never seen a data center that completely ignores a customer’s support ticket.

We purchased a server that was delivered, but when we logged in with the password they sent us, the Windows server prompted us to reset the password after login and then refused to let us log in. We submitted a support ticket about this issue on August 20, and we still have not received any response.

Effectively, the server has been unusable. It is truly surprising how this company continues to offer services with such poor customer support.

Hetzner pulled the plug on my server, leaving my operations offline for 24 hours, because they had a suspicion of phishing, which turned out to be a misunderstanding and no phishing at all.

Result of their policy:
My customer websites: offline
My customer back office: offline
My own business website and backoffices: offline
Campaign with Meta/Google ads: clickers went to waste.

When you get a response from somebody at Hetzner, you enjoy:
-lack of professionalism
-wrong English
-unpleasant tone

Their servers are amazing.
The support and their policies: the worst.

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Edit 2026-08-31 (after Maria's comment):

Maria: I cannot answer your Trustpilot comment. How should I provide you with the information you asked for?

Additionally, after I sent 2 messages to the support on Hetzner, explaining them the whole situation of how they blocked my VPS without warning and without time to provide information, just based on the sole claim that one of my website URL contained the substring "whatsapp", explaining that i have a business that is a whatsapp bot responder and that in no circonstancies that website was impersonating whatsapp in whatsoever way, after several hour i got unblocked without an email, without an explanation, and of course without having aknowledged my prior support messages leaving me waiting in the blur during all this time.

I lost thousands of dollars because of you.

This kind of management is below all industry standards, and instead of sorting out your company management, you guys are raising prices every half year, unbelievable...

Unacceptable service and unfair billing. I signed up for a VPS last year, but I never received login credentials and was never able to access or use the server even once.

Despite contacting support multiple times to cancel, they refused to process the cancellation under the excuse of requiring communications in German, and stopped responding effectively while continuing to demand money. Charging customers for a service they couldn't even log into or use is completely unacceptable. Zero stars for customer support.

Thank you to Marcel Groß and the data center operations crew. My server experienced a major hardware power block that prevented remote soft reboots. The technical team responded quickly to my manual power cycle request, completed the hard reboot, Excellent and swift service!

Very disappointing customer experience. I created a Hetzner account and was asked to verify my information. When I tried to complete the verification, my account was disabled.

I contacted support to understand what went wrong and asked for clarification about which policy or requirement caused the issue. I was only told that the decision was “final” and that they could not provide any further explanation.

I understand that a company may have security and verification policies, but completely disabling an account without providing even a basic explanation makes it very difficult for customers to understand or resolve the issue.

The only email email I got to here from them was "After reviewing your updated customer information, we have decided to
deactivate your account because of some concerns we have regarding this
information. Therefore, we have cancelled all your existing products and
orders with us.

This decision is final."

Unfortunately, based on this experience, I cannot recommend Hetzner to anyone who needs a customer service when needed.

Great service.
Great people.

They make it impossible to cancel. They say when the next bill comes around I can cancel the account and when the next bill comes around I still can't cancel it. Then they say after the next billing cycle I can cancel..... They lie and lie to save a few dollars it's pathetic

CAUTION:
Hetzner were amazing for ages. I never had an issue with any of my Storage or VPS products. While the technical product offering and pricing are pretty attractive, their underlying policies and support are DISGUSTING.

Hetzner forced 2FA on all accounts via Email. This created a problem for me when i lost access to my email account and was unable to pay for 1.5 billing cycles because I couldn't log in to settle the invoices. I subsequently fixed my email account, logged in, changed my email address and set up 2FA properly to avoid this happening again. I then added additional credit to my account so that the next months invoice could be deducted without me having to log in.

Unfortunately Hetzner blocked my account. They have since stated that they will not be able to recover all of my data and will require $55 to reactivate my account. On top of that, they will not refund my additional credit becuase they want to charge me for an additional month which I was never able to use anyway because they blocked my account.

Absolute garbage company to deal with. Hold customers data for ransom, force 2FA on customers with no warning and then delete your data the second you don't pay.

I'm so genuinely angry I'm not only closing my account, but moving 3 separate companies I host services for using Hetzner to a different provider. This is my personal account and I've been a customer for years... They don't even have the decency to pretend that they care about me as a customer. I hope they go out of business.

Edit - Response:
What you don't seem to understand, from many of the 1 star reviews I've seen, is that sometimes customers don't pay because they have technical issues, not because they're choosing not to pay.

Then when the customer resolves the technical issue and tries to make it all right - you treat them poorly and make it impossible for them to get their data back. That is why your customers are angry. That is what separates good companies from terrible companies. And let's be real, you've proven to be TERRIBLE to deal with. Because you DO NOT CARE about your customers and immediately treat everyone with hostility...

For readers - look at all the complaints and Hetzner's responses. They either openly blame the customer for whatever happened, or even when they were at fault, they blame something else. Hetzner are incapable of just saying sorry, they messed up without making it someone or somethings fault. They do not care about you. The second you have an issue, you're on your own and it's your fault.

DO NOT DO BUSINESS WITH HETZNER.

Fast , easy and efficient. Amazing results. Congrats to the whole team:)

I'm a business customer, their s3 repeatedly down with no explanation. ticket created, answer after 2 months.
Absolute pseudo-engineers moved to american product

first class products and outstanding technical support

I recommend Hetzner for their fast customer support and delivery. I had an issue with my server during development, and the support team could solve the issue quickly without any losses.