Harrison Liverpool Reviews 

368
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 364 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality and fit of their purchases, finding items to be beautiful, comfortable, and exactly as described online. Some also report positive experiences with delivery, noting items arrived as expected or even sooner. Additionally, several people found the ordering process easy and praised the helpfulness of customer service when issues arose. However, some customers noted significant dissatisfaction with product quality and descriptions, often receiving items that did not resemble website images or were made of different materials. Many people experienced issues with incorrect sizing, finding items much smaller than anticipated. Delivery times were frequently longer than expected, and some reviewers reported difficulties with returns, refunds, or lost parcels. The perceived inflated pricing for the actual quality received was also a common concern.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy of advertising. Many customers express... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising items as fabulous,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising swift delivery, good... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant dissatisfaction.... See more

Price

Consumers find price to be a significant point of dissatisfaction, with many reviewers feeling that items are... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Going to give these guys the benefit of the doubt based on my experience. I ordered some jackets and, like I always do, ordered a couple of sizes. Buyers remorse set in when I by chance stumbled acr... See more

Rated 3 out of 5 stars

It Took a long time to turn up. I was expecting from all the blurb that it was in stock in Liverpool but I suspect that it came from China via Azerbajan. Apart from that they are a very honest compa... See more

Rated 3 out of 5 stars

I read all the bad reviews after ordering a coat. Googled the item and found a ‘London’ company with an identical item. Instructed my bank to stop the payment, which was a complete waste of time. Con... See more

Rated 2 out of 5 stars

Based on the price and photos, I expected the shirt I ordered from Harrison liverpool to be of high quality. It was a thin, flimsy fabric with uneven stitching, clearly not what was promised. I ordere... See more



Contact info

2.8

Average

TrustScore 3 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(368)

368 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you ❤️

Beautiful pieces with amazing quality, I hope the owners enjoy their retirement because they deserve it ❤️

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I placed an order for a beautiful ring…

I placed an order for a beautiful ring and when it arrived, someone had cut a slit in the packaging and removed the ring. After contacting Harrison, customer service support got busy on resolving my issue immediately and are resending the ring promptly. Their customer service is the best. And I do mean, the best..

13 July 2026
Unprompted review
Rated 5 out of 5 stars

The two products I took ( a ring & a…

The two products I took ( a ring & a necklace) are for my dear wife who sadly has been battling kidney failure for two years, for our 51st Anniversary, in August. I have received them, they are incredible, and something that I would never have been able to afford. So I am very grateful for the generosity of Harrison & James, and can’t wait to give them to my wife in August. For those who may have thought their generosity was to kind to be true, no it
Was not!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

My 2 rings I ordered arrived with…

My 2 rings I ordered arrived with thanks. My order was 1 day late but I sent one email to let them know that my order didn't arrive on their date mentioned. I got the response straight away that they will follow up and the same day in the afternoon they confirmed that it's on delivery the very next day. So, it arrived and I am very happy with my rings. Thank you Sophie and keep up the good customer service. Blessings 🙏🏻❤️

5 July 2026
Unprompted review
Rated 4 out of 5 stars

Harrison liverpool

Had no problems with site or staff all easy to mail and replies recieved within hours of asking. The pieces we recieved are fabulous. Could not want a better shopping experience.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Although my package was delivered to the wrong address (this was the couriers fault) Harrisons have kept me updated all the way through, resending me the package again. Thanks to Sophie and staff. Lovely earrings this is the third order I have place and all of the jewellry looks really good and all I had to pay for was the postage.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience was great as the staff…

My experience was great as the staff were so friendly and helpful i picked a pr of earrings nd a ring .When recieved them I was over the moon with both items it took a lil time to get to me but once they arrived I wear the ring most days My grandaughter chose the ear rings nd she really loves them thank you so much for our items

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I received my ring and it’s awesome!

I received my ring and it’s awesome!! It’s not thin and it’s made so beautiful, I just love it!
These are the kindest people I have ever dealt with and I’m sure you will be pleased. I’m ordering again and will miss this family!💕

25 June 2026
Unprompted review
Rated 5 out of 5 stars

I have had 3 lots of lovely jewellery…

I have had 3 lots of lovely jewellery from here. If I had to find fault, the only thing I could say would be that items do take a little while to come - but if all you are paying for delightful stuff is the postage, that doesn't even take 1% off a star in my rating. Many thanks.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

The Best of the Best

Rings arrived and to be honest l was not expecting much, as l paid very little for them but both are utterly beautiful. The 3 stack blue crystal ring l will wear all the time it has in fact replaced wedding ring. The solitaire is for best and when l go somewhere special. I cannot thankyou enough if you can please give this jewelers a look as far as l can tell they only sell the best of the best.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

swift delivery ,very satisfied

swift delivery, packed well ,I have no complaints at all ,every item was as described ,I purchased earrings and several bracelets and have had many compliments , sorry you are closing but best wishes on your retirement. Thank you very much ,
Joanne

13 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look