Having switched our existing beauty Salon to Handepay we were happy to install their payment solution for our new Salon. Anthony Mannall once again helped our business with low transaction fees,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beyond Beauty Retreat: After being referred ,from a local business who’s been happy with Handepay for a while Anthony Mannall met with us to show how we can easily switch our card payment... See more
Company replied
Lisa Armstrong was our first point of contact with Handepay she not only provided us with a fabulous rate on our card payments she actually walked us through the whole process of cancelling our exist... See more
Company replied
After having our family run businesses for over 40 years and working on a very low profit margin we were very reluctant to use cards and always dealt with cash to keep extra costs and charges down... See more
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Company details
Written by the company
At Handepay, we make card payments simple, affordable, and hassle-free for UK businesses. Since 2006, we've been helping independent businesses save money and grow by offering transparent pricing, excellent customer service, and reliable payment solutions. Whether you're switching providers or taking card payments for the first time, we’re here to make payments easy for you.
Affordable card payment solutions for businesses of all sizes
Written by the company
- Straight-forward pricing with no hidden fees
- Take card payments face to face, online and over the phone
- Accept contactless payments including Apple Pay, Google Pay & Samsung Pay
- Improve cash flow and get your money the next banking day*
- *Restrictions on when settlement will arrive may apply and differ depending on your acquiring service provider.
- View statements and invoices via a free portal**
- **Free portal access is provided by your acquiring service provider.
- Earn Rewards for free with Handepay Rewards
- Access to products & services to help run your business with the Handepay Loyalty Programme
- Free mobile app to monitor your card activity on the go
Fast, Simple & Affordable Card Payments
Seamless, and stress-free card payments—no hidden fees, just straightforward solutions that work for your business.
Card payments made easy, with no hidden fees or hassle. Whether you take payments in-store, online, or over the phone, we provide affordable solutions that help your business run smoothly. With fast setup, transparent pricing, and UK-based support, you can focus on growing your business while we handle the payments.
Contact info
Westway Park, Galway Crescent, WA11 0GR, Haydock, United Kingdom
- 0800 377 7382
- enquiries@handepay.co.uk
- handepay.co.uk
4.7
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Anthony explained everything in detail…
Anthony explained everything in detail and offered the best figures.
4 September 2026
Unprompted review
We made the switch from Dojo to…
We made the switch from Dojo to HandePay with the help of Scott Jordan, great experience with the fella and made everything seamless. 5 stars!
1 July 2026
Unprompted review
Great service from Scott Jordan
Great service from Scott Jordan. No issue's. Helped us from start to finish making it a seemless transfer.
3 August 2026
Unprompted review
Reply from Handepay
Hi Chris, thanks for taking the time to leave us feedback. We are really glad to hear how helpful Scott was and that the switch was straightforward.
Scott Jordon was so helpful and…
Scott Jordon was so helpful and friendly throughout the process form
Filling out the paperwork and for us swapping over Company. Ty
27 August 2026
Unprompted review
Reply from Handepay
Hi Lynn,
Thank you for leaving us a 5 star review - so glad Scott was so helpful! If there's anything else we can do please let us know
Fantastic helpful staff
Fantastic helpful staff, great card machine and it never fails me. Would really recommend
26 August 2026
Unprompted review
Reply from Handepay
Thank you for leaving us feedback. We are so glad you are happy with the service you're receiving!
James from Handepay is an absolute…
James from Handepay is an absolute amazing staff and I really appreciate his very good customer service response to difficult issues which he resolved under 15 mins and also gave a feedback to me after the issue was resolved.i think the company should have many staff of his kind .excellent communication n support James Griffin
19 August 2026
Unprompted review
Reply from Handepay
Hi there, thank you so much for leaving us feedback! We are so glad to hear how helpful James Griffin was. If there's anything else we can support with please let us know!
Lisa Armstrong was so helpful and great service
Lisa Armstrong was so helpful and pleasant to deal with, nothing was too much trouble to explain , great service. I would definitely recommend Lisa. Thank you Lisa.
14 July 2026
Unprompted review
Reply from Handepay
Hi there, thank you for leaving us feedback. It's great to hear how helpful Lisa was - she is a credit to the business! If there's anything else we can help with please let us know.
Reply from Handepay
Thank you Mr Anstee - we are really glad to hear you had a positive experience with Handepay!
Avoid this company their rep told me…
Avoid this company their rep told me there’s no contract with us I can leave any time .and no monthly rental fee if I signed a six month contract my mistake I didn’t read the contract just took his word. He made me sign 18 contract with very high monthly rent. corner artist.
9 July 2026
Unprompted review
Reply from Handepay
Hi Amarjit, we're really sorry to hear about this. Could you please provide us with more detail so that we can investigate internally? Kind regards
we met Paul Moretta through a friend…
we met Paul Moretta through a friend heloed me reduce are charges plus did the install very helpfull
23 June 2026
Unprompted review
Reply from Handepay
Hi there, thank you for submitting feedback! We are so glad Paul was so helpful and the install was smooth. If there's anything else we can do please let us know.
Paul Moretta was very helpful
Paul Moretta was very helpful, saved us money on the card machine and sorted everything.
23 June 2026
Unprompted review
Reply from Handepay
Hi Ellie, thank you for the 5 star review! It's great to hear how helpful Paul was. If there's anything else we can do to help please don't hesitate to get in touch.
Put a card machine in for me did all…
Put a card machine in for me did all the work, arranged return of old handsets and got all the software set up for a smoothness transition
22 June 2026
Unprompted review
Reply from Handepay
Hi Steve, thank you for the feedback - we really appreciate you taking the time. Glad to hear everything was smooth and you're happy with the service.
Lisa Armstrong is exceptionally…
Lisa Armstrong is exceptionally experienced in helping customers. In my experience Lisa goes above and beyond, including today where i was helped to access my monthly statements and then lisa explained the products, so i can now achieve this myself. As far as i am concerned this service has been 1st class and 5 star. I cannot thank Lisa enough, i highly recommend Lisa @ Handepay
16 June 2026
Unprompted review
Reply from Handepay
Hi Roy, thank you for your wonderful review. We are thrilled to hear how helpful Lisa has been. If there's anything else we can do, please let us know.
5 star service and product
We recently put in a Handepay unit to take card payments in our snooker & pool hall and it has worked brilliantly. Scott Jordan came out and explained everything and got us a great deal. Younger customers can now pay by card and we don’t have to wait until they go to an atm to get payment. Was so easy to set up and staff find it easy to use. Would definitely recommend.
1 May 2026
Unprompted review
Reply from Handepay
Hi there, thank you for taking the time to leave us feedback- we really value it. We are so pleased to hear the terminal is exactly what you were looking for and is working well in your business. If there's anything else we can do please let us know.
Easy switch and installation
So far so good - Paul has handled our switch and installation which has saved us time and hopefully money. Thanks very much
2 June 2026
Unprompted review
Reply from Handepay
Hi Angharad, thank you for taking the time to leave us a review- it means a lot to us. We are thrilled to hear that Paul was so helpful. If there's anything else we can help you with please don't hesitate to reach out.
PAUL WAS REFERRED TO ME FROM ONE OF MY…
PAUL WAS REFERRED TO ME FROM ONE OF MY FRIENDS HELPED ME REDUCE MY COSTS BY 40% from existinf supolier plus did the installation of the new machine all very helpful
2 June 2026
Unprompted review
Reply from Handepay
Hi John, thank you for the feedback and the 5 star review. We are really pleased to hear that you were able to make such a saving by switching! If there's anything else we can do please let us know.
We had the pleasure of Lisa Armstrong…
We had the pleasure of Lisa Armstrong being recommended to
us. I promised to leave a review and want to say to any business owner in and around Yorkshire if you need a payment product for your business, do not hesitate to ask Lisa to come see you. I wish I’d done this sooner tbh so I hope my review helps others who are on the fence or can’t be bothered fearing it’s hassle. It isn’t hassle at all and Lisa will handhold the whole switch. What a helpful lady and a breath of fresh. Not only does Lisa return my calls if I’ve questions , she even pops in to say hello from time to time which is nice to know I’ve a human I can contact! Lisa priced up a comparison quote, talked me through the quote , did my switch and helped me handle the cancellation which tbh was my fear, but I didn’t need to worry at all. I’ve got an upgraded machine , an excellent rep and I saved money too so it’s a win win! Very impressed , Thank you Lisa 😊
29 May 2026
Unprompted review
Reply from Handepay
Hi Sam, thank you for your feedback- it's great to hear what fantastic service Lisa has given you! This is exactly what we strive for at Handepay and we are glad Lisa was so helpful and friendly. If there's anything else we can do, please let us know.
So far so good
So far so good
I’ve been with Handepay now for the past 6 months and Jake Brown was amazing at helping me set up the account. Not only does it give me what I need in terms of business but saves me so much money on transactions, a win win!
15 October 2025
Unprompted review
Reply from Handepay
Thank you Sharon for taking the time to share your positive experience. If you ever have any questions or need assistance, please don’t hesitate to reach out.
HandePay provide the merchant services…
HandePay provide the merchant services but sub-let the terminal through a different provider. They don't tell you they're separate and you sign both agreements at the same time. You cannot get out of the terminal rental contract which is why HandePay are allowed to negate responsibility for this and not receive such poor reviews. If you're unable to fully complete your 18 month contract with HandePay, do not go with them. If you have any reservations there is no cancellation policy with the merchant terminal rental service that Handepay use as a third party. Complaints department was poor and I had to go to the Financial Ombudsman.
Edit following reply. They are not transparent about no-exit third party contracts with Merchant Rentals.
7 April 2026
Unprompted review
Reply from Handepay
Hi Adam
Thank you for taking the time to leave your feedback. We’re sorry to hear that you’re disappointed with your experience.
We’ve carefully reviewed your account and can confirm that your case was fully investigated by our Customer Service team and has since been closed. The agreements were signed in good faith and clearly outlined at the point of sale, including Handepay’s role as a credit broker for Merchant Rentals, the separate terminal rental agreement, the 18 month minimum term, and the applicable terms in the event of early cancellation.
We appreciate that contract structures and early termination fees can be frustrating, and we strive to be transparent about all contractual commitments from the outset.
We take transparency very seriously and continuously review our processes to ensure information is clear and accessible.
If you would like to discuss any aspect of this further, our Customer Service team remains available to offer clarification and support.
Kind regards,
Handepay Team
Everything has been top drawer so far
Everything has been top drawer so far. Switching was the best thing I have done for my business so far. Thank you
28 March 2026
Unprompted review
Reply from Handepay
Hi Jacob, thank you for leaving us a 5 star review. Very pleased to hear that everything has gone smoothly for you and your business. If we can do anything else please let us know.
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