Homedeluxe Reviews 

TOP Service 10/10

update to Home Deluxe replay 1, its is just a normal script to all reply's on here. 2, they do not give a rats arse thats you have problems and i had to send €100's to get made due to wrong size and missing pieces that where important to the build and was waiting over 6 weeks. 3,some of teh wood was so bend and warped that my carpenter couldnt use it and have to pay for it again, 4 they cant even package a glass light right send outa new one and again the glass is in piece as it wasnt even package with bubble wrap or anything all pictures and of the wood warped and and the broken lights message on my emails if you are researching this company 5, i can't find the same light in spain to fit the surrounds of sauna wood fitting all to big so instead of replying a script reply just will pack the glass and send me it please after sending over €2000 surly you can get this right a third time are are you that impompetent?

Home Deluxe script reply ,,,,, We are very sorry that you are dissatisfied.

We would like to understand what happened and ensure that this does not happen again. Please contact us directly at rechtsabteilung@ so that we can find a suitable solution together. HOW ABOUT SOME COMPENSATION for the cost of the wood that was missing and wrong size and so warped we couldn't use it due to the poor Quality? you have all the photos and emails from day one..

I bought a hot tub for my husband for Xmas and it came on time. We didn’t open it until May when the weather got better but unfortunately it didn’t work for us. I contacted Home Deluxe and they helped but unfortunately my hot tub still did not work. A few weeks later out of the blue - a brand new one was delivered! I was very happy and grateful! Thank you again!

Ordered a sauna in March. Still haven't received it and the will not issue a refund. They say they don't know where it is and still refuse a refund. Scam don't order from them

I tried to order a sauna from Home Deluxe and the whole experience was a disaster from start to finish. The website would not allow me to pay by card, then I received an email asking me to complete payment manually. The problem? The payment link in the email did not even work.

I then tried contacting customer service, but there are basically no proper contact details anywhere on the website. Only an online form, which also did not work because of some reCAPTCHA/cache issue. I had to spend almost one hour trying to clear cache, change browser settings and troubleshoot everything just to send a simple message.

After all that effort, I still received no answer at all.

Now I still don’t know if I can buy the product, and I have absolutely no way to contact the company. Completely unacceptable customer service for a company selling expensive products online.

Very disappointing service and a completely frustrating e-commerce experience.

It’s been weeks since I’ve been trying to contact them because my order arrived broken. They respond and then disappear without giving a real solution. I wouldn’t buy anything here since the customer service is terrible

Scam - did not deliver the order that they charge the money for.
I ordered a poker table & chairs that I have not received, they have charge my account. Have tried to contact them several times without any response.

We ordered a poker table & chairs mid Nov 2025 after many many complaints from December to the end of January about the delay the products were delivered to the shipping company in February 2026 …. DAMAGED …. After 3 MONTHS waiting . We cancelled the chairs & waited for a replacement table for another 6 weeks . This arrived as a kerbside delivery & 1 delivery driver & needed our help to unload it !
The table has no screw holes to assemble it .
We would NEVER deal with this incompetent , company again !

Very polite customer service. I have ordered 2 new radiators, but those were in a wrong size. Despite the fact, that the return time period of 14 days has been expired, they have accepted the return.

Completely Ruined Sauna Purchase, Unrealistic Customer ServiceThis was a huge disappointment and nerve-wracking experience! On January 8th, my sauna costing 20,000 DKK arrived severely damaged – several wooden seating parts (5.1: 193547538) and the sauna heater (16) were smashed due to poor packaging during transport. I sent photos, videos, and wrote 10+ emails, documenting everything.The Home Deluxe team could not resolve it:First offered a 10% discount without legal responsibility.Then "100 euros" (ridiculous for such an expensive product).One month of waiting (from January 8th to February) for replacement parts and pickup, while they kept delaying.Could not guarantee delivery dates (e.g., by January 30th) nor that the next shipment wouldn't be damaged again.Mentioned a 2-year warranty, but practical help was zero – only stress, emails, and frustration instead of relaxation.I pointed out that they messed up the packaging, but they lowballed. I offered fair solutions (10-20% + new heater), but they rejected them. Eventually, it would have gone legal, but I gave up – don't buy from them!!!Avoid Home Deluxe if you don't want months of headaches! 😡

I ordered a coat rack and payed 199 euros
never got it
I keep mailing but no response
NEVER ORDER THERE !!!!!

I ordered a sauna-cabine and received everything in timely manner. It took a while to do the installation, I am in Belgium :), and then, 6 months later I could not find the small box with the connection parts. After sending an email, they were very helpful and prompt to assist. I finally found the missing box so no more actions were required. But, my inquiry was 6 months later, which is far beyond the purchase/delivery date, and yet they were super helpful <3

Again, it’s unfortunate that I have to write this review, but the missing parts that Home Deluxe promised have still not arrived after more than three months. They have now stopped responding to my emails altogether. I hope that raising this issue on this platform again will encourage them to respond and finally allow me to complete the build of my sauna.

I bought a bathtube a month ago. They promised delivery in 7-10 days.

It’s been a month and there’s still no update. They’re not replying to my emails - total radio silence.

At this point it feels like they just took my money. Honestly, it’s starting to look like a scam.

UPDATE
* Jan30: Rate from 1 to 2: After publishing the review I got the email that my package was sent yesterday. Waiting for the delivery.
* Feb2: Home Deluxe GmbH has flagged my review for containing defamatory content. Wow! Unexpected. I still have not got the product.

ordered an outdoor sauna, one item was missing.
They said that will be replaced.
The sauna looks good, not ready for use as yet.
The assembly instructions could be easily improve, lots of small items that have no explanation on where they go and no instructions were given on oiling and maintaining the wood for long term which I researched by myself.
A little bit of effort from their side will make things easier.

I asked for information on how to return a chest of drawers that arrived with missing parts, but no one is responding. Will I only get a reply after 14 days have passed, so that I have to pay for the return myself??

Shit company I ordered something in August and it would be delivered in September. September got delayed to October, October to November and November to januari. Customer service is almost always in a “meeting” and nobody knows when my package really comes or why it takes so long.
I have cancelled my order I’m done with it.

4 months later and they still have my money with no update on part ordered despite continuous emails!!! Do not use company!!!

In reply- I have emailed this account several times, you give a great response straight away and ask for reviews to be changed and then do not reply again. Very good at responding to reviews though.

It’s unfortunate that I have to leave this review, but as I haven’t received a response from Home Deluxe, they’ve left me with no choice. A piece of wood from the base was missing from my Sauna, additional tiles were required for the roof, and the delivery was too heavy for the tail lift, meaning it had to be unloaded manually in parts.

I bought a Lavia shower door, amazing price and great quality. The communication from the company is poor. I waited for a week before chasing the order, received no reply for 2 days then my shower door arrived the next day. If they gave tracking info then it would be 5 star.
I bought this product for Spain.