Howden Insurance Reviews 

very good service and staff.very good price

Got the insurance sorted out quickly

AVOID THIS DISHONEST COMPANY AND THEIR SALESMAN MILES ROBINSON!!

UPDATE - MY REVIEW IS 100% HONEST AND CAN BE PROVED VIA EVERY SINGLE EMAIL, AND CANNOT BE DISPUTED!

HOWDEN’S EVIDENTLY FELT THAT THEY HAD APPROPRIATELY ADDRESSED MY COMPLAINT(NOT A COMPLAINT) AT THE TIME, HENCE, NO FURTHER CONTACT WAS REQUIRED OR INSTIGATED.

SINCE POSTING MY HONEST AND FACTUAL REVIEW ONLINE, THEY HAVE REQUESTED FURTHER INFORMATION FROM ME TO FORMULATE A RESPONSE. HOWEVER, A RESPONSE HAS ALREADY BEEN PROVIDED BY HOWDEN’S AND THERE ARE NO FURTHER ISSUES TO RESOLVE, THEREFORE, WHAT IS THERE TO GET TO THE BOTTOM OF THAT INVOLVES ME?

WITH THIS IN MIND, WHAT POSSIBLE FURTHER RESPONSE WOULD DIFFER FROM THE ORIGINAL RESPONSE, WHAT FURTHER ACTIONS WOULD ERADICATE MY EXPERIENCE, AND WHY QUESTION THE FACTS?

HOWDEN’S SHOULD CONCENTRATE, ACKNOWLEDGE AND ACCEPT THEIR EMPLOYEES UNPROFESSIONAL CONDUCT, AND I WOULD REQUEST REFRAIN FROM CONTACT BY TARGETING AND FURTHER WASTING MY TIME, WHICH IS CAUSING ME CONTINUED MENTAL AND EMOTIONAL TRAUMA.

ALL THE FACTUAL EVENTS ARE DOCUMENTED WITHIN MY REVIEW WHICH INCLUDES DATES AND PERSONS INVOLVED, AND BEFORE NOW, ANY FURTHER ISSUES SHOULD HAVE BEEN ADDRESSED INTERNALLY.

HOWDEN’S DOES NOT ETHICALLY HAVE THE RIGHT TO CONTACT ME WHEN THEY ALREADY HAVE ALL THE INFORMATION, I FEEL AS THOUGH THEY ARE TRYING TO UNDERMINE MY EXPERIENCE, IN ORDER FOR ME TO REMOVE MY REVIEW.

I contacted and raised a complaint with Howden Insurance due to an email that was sent from their Salesman, Miles Robinson on their behalf discussing my Commercial Business Tenancy.

I asked them to confirm if Howden were now the owners of my commercial tenancy based in Brackley, because their Salesman, Miles Robinson was emailing me with regards to my tenancy, which included personal details within this email such as my home address and financial details etc. all of which was on Howden’s server for all to access which is horrifying.

I received an email from an individual named Marah Imperio from Compliance Business Support who responded to my email, and I received the following comments:

Following our review, we can confirm that the matter raised does not fall within the scope of Howden’s definition of a formal “complaint” as it does not relate to a regulatory product offered by Howden or the services Howden provides as a company. However we acknowledge your concerns and have responded accordingly to the matters raised.

We confirm that Howden is not the owner of the property identified in your email, nor does it have any involvement in the matters discussed. The email was not sent on or for Howden business.

Our employees are subject to a policy which prohibits the use of work emails for personal purposes except in limited circumstances. The employee has been reminded of the restrictions in place regarding the use of his company email. We understand he has taken steps to rectify this oversight on his part.

We will delete the emails between you and Mr Robinson from our servers. However, we will have to retain a copy of your complaint and this email for our records.

I was dumbfounded by the contradictory content of the email and the blatantly bizarre response from Marah Imperio, however, Salesman, Miles Robinson has been notified that he has violated the Howden’s policy regarding the use of work emails for personal use. It is extremely concerning Marah Imperio stated that my email was not considered as a 'complaint' but my 'complaint' will be retained for their records, what possible sense does that make? This individual needs to communicate with professionalism and clarity, and it is evident that training is required.

Salesman, Miles Robinson displayed his total lack of disdain and abhorrent attitude towards his employers policy, and decided that he was able to act on Howden's behalf without any conscience or consideration by using their email and their business details to conduct his personal business, all in an attempt to discuss his inheritance from his Mummy and Daddy's inheritance regarding my Commercial Business Tenancy.

All events can be proven via the emails received, this is what factually took place, and nothing stated can be denied.

Salesman, Miles Robinson's unprofessional conduct and inability to conduct himself with any dignity and decorum is apparent, he has disclosed and breached my personal data on a corporate work email which is heinous. There are laws to protect my data and Salesman, Miles Robinson has blatantly disregarded this imperative law by breaching and disrespecting my privacy in the most uncivil manner!!

Do not trust Salesman, Miles Robinson to conduct your affairs or handle your personal data because it will be breached!!

I had a no fault accident and was totally unsurported by Howdens. The claim was mishandled and Howdens left me to deal directly with the third party insurer and the claims management company, even though Howdens knew it was not going well. They stoped ringing me back and replying to my emails. The claim was a motorcycle policy and I ended up getting help and advice from my car and house policy broker. I will never use Howdens again.

There sales Associate handle my policy without a fus who was Sarah Evan’s .
And this takes the stress away .

I highly recommend this company if you have high net worth vehicles 🚗

Extremely helpful and helped get the best policy for my needs ,and did I lot of chasing about to get that done.
Also very politely and good advice in particular Ellistra Johnson who dealt with policy.

Olivia from Epsom was very professional, efficient and thorough when going through my quote for home and car insurance. She was the best I have spoken to for a while. She was friendly and very helpful with advice I needed on legal expenses. It was a very positive experience which I also pointed out to her on the phone.

Great quote. Really helpful service by staff

I have several cars with different companies. Other classic car insurance (Lancaster) that I use for other car waisted my time and service was bad. I contacted Howden as they sort my insurance. The best is that you can speak with a person, and Michael Luff gave me a top customer service. Price was reasonable too. When my other classic cars insurance expire I will move it to Howden

Listened to by concerns and remembered my house from last year

I had a superb experience with Howden Insurance. Very smooth no hassle and competitive pricing

Having dealt with the company a few years back I was hoping to get a good deal, I was welcomed by stef who was warm friendly and helped me to get the deal I wanted. So top marks to the company and also to stef who is a credit to the company.

We had originally had a quote from Saga who were the complete opposite of Jade.

Jade was extremely helpful, professional and friendly and sorted out a policy that was exactly what we were looking for.

A credit to your office and why we keep coming back to Howdens.

Representative had all the correct information to hand, and the price quoted was competitive.

Lauren made everything so easy she was really helpful polite and professional.

Very quick and helpful so much appreciated.

I had a no fault (on my part) claim which was tbh a p in the a. Amy Conroy of Howdens insurance, doggedly stuck with it, I asked her....8 months ago to not get in touch unless there was any news...bit rude on my part, but true to her word, I got a call today! 8 months later to say the claim had finally be paid. amazing! most people would of given up, but not Amy! a total star. the whole team at Howdens have been great, but tbh Amy Conroy has just blown my socks off with her dogged determination to get me some money after being rear ended by a rude arrogant 18yr old boy. Thank you Howdens, Thank you Amy!!!

Luke Morley, where to start. What a pleasure it was working with luke as a first time van insurer in the waste removal game. This guy is the best, very respectful and very caring. I highly recommend anybody getting into waste removals speak to Luke.

The Big Wasteman Ltd 💪🏼💪🏼

Generally use Howdens. Always extremely helpful and the Banbury staff are excellent. Sometimes it's good to pop in and actually speak to someone.

A very friendly and helpful member of staff, Joe, worked through all my queries and came up with a fair quotation which I felt able to accept.