HOVERFLY Reviews 

Bout my scooter a few months ago and I lost my charger on a camping trip and need replacement. Scooter is dead!

Sent and called multiple times.
Trying to get a charger for a Hovetfly 6Z seat down scooter.
Two are listed on your website but can't tell what they go to. So I bout both and neither work. I was also told by customer service rep that you don't carry them! How can that be?!

I want to purchase a new charger ASAP (maybe 2 now that I'm in this mess).

I want to return the 2 that I purchase from your website that do not work.

Please help me.

we like the scooters. but the back of the scooter break light. came off my bfs. and mine now today.

What made my experience great was the prompt response from customer service whenever I needed assistance. I also appreciated the abundance of information provided, which helped me feel confident about purchasing the T4.

This scooter suits my needs well. As someone who is 6’1” and weighs 280 lbs, I found it challenging to find a scooter that was lightweight, portable, and able to accommodate my size. The T4 met those requirements. To improve the legroom, I raised the seat to the highest setting, which helped. Ideally, an additional two inches in length would have been perfect, though that might have compromised the scooter’s portability and weight.

Overall, I’m happy with my purchase and would recommend it.

It was advertised as fitting in a trunk when disassembled into 3 peices and thats why I purchased it. There are no instructions showing how to accomplish this.

A T4 mobility scooter was ordered and delivered within a week. When putting the anti-tip wheels on the back of the scooter we noticed that the unit was cracked with missing pieces and screws. I called and spoke to Erlyn who said Support Team was on a holiday and she would forward them a message. (There is no one available in person to communicate problems within this company.)
The Support Team contacted me and I explained the issue with pictures and requesting to return the unit for a refund. The next email from Support said that they would replace the broken parts, even though I had indicated that I no longer wanted the item. The next message told me that since I had the Route protection and the scooter was damaged in transit, I would need to file a claim with the Route support team. I then completed the claim with pictures and Route support determined that since the original packaging was not damaged or tampered with that the issue was a manufacturing problem and I needed to go back to support. I was quite frustrated and disappointed at this time when the Support Team responded with this message:
"Hello
Thank you for your continued support.
You can first contact the router provider to file a claim.
Then check the result of your claim.
If you need a refund, you can also contact the courier company directly.
Best regards.
Sidereal from Hoverfly Support Team"
This made no sense! Somehow it was then decided that the Route team considered it damaged in transit and a refund was created. Of course I had to go back to the Support Team to request return shipping. A UPS shipping label was provided but Hoverfly would not pay for a pickup so we should take the scooter to a UPS facility. The unit weighs 100 lbs and my husband is disabled. Fortunately we were able to arrange for a UPS pickup that we paid for.
Overall, if a customer orders a product and everything is satisfactory, I'm sure there are no complaints. If there is an issue, however, and the customer needs to communicate the problem the Support Team is poor. Issues need to be addressed by speaking to a human instead of waiting for emails that arrive in the middle of the night with 1 line. The Route Support team however, appeared to be local and their messages were more detailed and understandable.

Ordered on line paid for it the money went out of my bank but then silence shipping just said waiting for label then I called customer service and was told it would be going out following Monday didn’t happen called customer service again was informed that warehouse and everything thing closed due to Chinese New Year. Warehouse is in USA

I received my T3 scooter but it has a faulty battery. Therefore, I cannot use it. I have a $500 scooter collecting dust. I was told by customer service that the issue was a faulty battery and I would be sent a new one. It’s been 2-3 weeks and no update.. no battery. I would welcome status from Hoverfly

Fast shipping fast reply’s to questions

Purchased disc brake after purchasing front wheel assembly. Wheel assembly was pictured with disc brake; disc brake was not included. Called and asked about missing part was advised not included I would need to purchase separately. The item not available on website to purchase separately. Had to wait for an email 4 days, then purchased Disc brake. Now I’ve received the disc brake and there is no hardware to attach to wheel assembly. I asked specifically to ensure I had everything needed to replace the entire front wheel assembly… still waiting

you guys did your job of delivering the T4 unit. However, I can’t give it five stars because I am not able to use it yet. I can’t find anybody that can assemble it.

I ordered this for my husband and a friend helped him put it together. When my husband was going through preop testing for surgery on his spine and neck, they discovered that he has lung cancer. He’s being treated for the cancer, but the pain in his spine and neck still persists. He absolutely loves his scooter!

Timely delivery, all parts available, easy to assemble. Drives nice and I am very happy with it.

Delivery was superfast! Quality mobility scooter for the money. Assembly went well except for the front basket. Directions for the basket installation are not very good. The seat on the T4 scooter is ample and comfortable. Easy to operate control panel and safe turning radius. A nice scooter!

Ordered over a month ago and the scooter has still not even been shipped. I have contacted their customer service multiple times and they keep apologizing and saying they will expedite the shipping. Buyer beware. We are contacting our credit card company to contest this as fraud at this point.

First of all, you sent me a scooter with a stained seat and when you sent a replacement, it was the wrong seat(T3), I assumed. I have a T4 and the T4 is a different size.

I am not happy with the power of the unit. I have only ridden two times in my yard. I was trying to get a fill of the unit.

Have not received scooter! Fedx ask that you contact them to assist in inquiry. They said miss scanned. We need this to assist in mobilty for my husband. Please help!

Love the ride it is built great. The ride is comfortable

My experience with HOVERFLY was great. I ordered a mobility scooter for my son, who has multiple health problems, and he is very happy with it. Placing the order was very easy, and it was delivered to his home in 4 days.

I recently made a purchase from Hoverflys.com and I have to say, their aftersales support has been absolutely stellar. From the moment I had a question about my order, their team was prompt, professional, and incredibly helpful. Not only did they resolve my query with efficiency, but they also went the extra mile to ensure I was fully satisfied.

It's rare to find a company that genuinely cares about its customers beyond the point of sale, and Hoverflys.com has truly set the bar high. Special shout-out to their Aftersales team for making the experience so seamless and stress-free. If you're looking for a company that stands behind its products and services, look no further!

Thank you, Hoverflys, for going above and beyond!