Kideo Reviews 

The perfect gift for a curious five-year-old who loves science! It’s more useful than any other toy we’ve tried, and so easy to use.
Although there was an issue with the shipping company, the customer service team was very supportive.
They listened to my concerns and helped me track the shipment until I finally received my package. I really appreciate their excellent customer service.

The product is fantastic for kids. The usage is extremely simple and the Kids loved it.

I came across an ad for their microscope on Facebook and decided to give it a try for viewing and photographing micro-minerals—something I struggle with because my hands are sometimes shaky and I need glasses to see (which I usually have to take off to use a traditional microscope). The built-in screen and photo capture button solve both of these problems perfectly. The zoom and focus work perfectly too, and the ability to adjust the brightness of the LEDs is excellent for helping you get that perfect shot. The image I’ve attached is one of my tiniest mineral specimens. The left side shows a photo taken with my iPhone camera, while the right side was taken using this microscope—zoomed in, focused, and set to brightness level 2. In the roughly 6 years I’ve owned this specimen, I’ve never been able to see this level of detail before. An amazing purchase for both adults and kids.

Terrible return experience — be very careful before buying

I had a very disappointing experience with Kideo.ch and would strongly advise other customers to check the price and return conditions carefully before purchasing.

I purchased an item from Kideo and later returned it unused and in its original condition and packaging. I also paid the return shipping cost myself.

Despite this, Kideo refused to provide a full refund and deducted £7.55 from my refund for unexplained fee and alleged damage to the packaging. They provided a photograph of damaged packaging, but I do not accept that this proves the damage was caused by me, as the item was returned unused and properly packaged.

What makes the situation even more disappointing is that I had already paid the cost of returning the item myself, yet they still chose to reduce my refund further.

I would also strongly recommend comparing prices elsewhere before buying from Kideo. In my case, I subsequently found the exact same item on Amazon for around half the price — essentially double the price charged by Kideo.

For me, the combination of the high price and the experience I had when trying to return the item has completely changed my view of this retailer.

My advice: please check Amazon and other retailers for the exact same product before placing an order with Kideo, and carefully consider the potential return/refund experience.

This review is based on my personal experience and the correspondence I had with the company.

Waited 2 weeks - No message - No package - 3 message later they finally react and say it was a mistake

It was a gift for a birthday and now Its to late to get another.
The shipping company told them abot the mistake the day after ordering, but no one told me and they didnt react.
I did receive the refund, but still a very disappointing experience

I would highly recommend this company for their pristine service and customer care. I bought a Kideo Microscope for my nephew which he found awesome. A great service and a wonderful product. Thanks.
Joseph Tedesco
Malta

I have claimed that Kideo has delay and bad support at first, but is not, I admit that the delay on receiving the product was due to the Customs of Canary Island, so I have to apologize and confirm that the product is absolutely great and it is exactly as describe,
100% recommended.

If I could leave a 0, I would. I got an email from them offering a limited-time 10% discount on their plastic telescope for kids. Upon clicking on the email link, a different product code was applied and only offered a 5% discount, not the 10%. Upon realizing this, AFTER the purchase went through, I contacted them just to acquire the remaining 5% I was owed, due to their own email, and they refused. Flat out refused, and the woman, Helena, to whom I spoke, not only belligerently treated me as though I were an idiot but also made absolutely NO effort to rectify the situation. I supplied screenshots of everything with the screw up, and still they refused, or rather SHE refused to honour her company's policy and marketing strategies which effectively cost me more money that I was willing to spend on the product.

My reply to the company's reply:

Helena,

​I am done debating this. I really don’t care what your screenshots show or how you chose to interpret them. Your interpretation is based on static images that do not explain the actual technical failure or my live experience trying to complete a purchase through your site.

​My Trustpilot review accurately reflects my lived experience dealing with your platform and dealing with you directly. While your pictures say one thing, my reality was entirely different—which was frustratingly verified by an official email I received from your company.

​You claim you tried to reach a solution, but you didn't. Every time I explained what happened, you dismissed it and shifted back to your images. Your responses made it clear that you prioritized static screenshots over actual customer feedback. I am sorry it reached this level, but your continuous refusal to listen left me with no other option than to share my experience publicly.

Same as Niklas below.

They provide the tracking number (shipping company is "baichuan", which is a China company, and it does not provide any shipment tracking), which is WRONG (no existence of such tracking number).

I emailed Kideo twice, but never get back any response.

Interestingly, Kideo keeps sending me the advertisement email. I also checked my spam box, but I did NOT get any response regarding the tracking number.

Of course, I did NOT get any shipment.

Likely, this company is SCAM. I even used ChatGPT whether this company is SCAM or not, but the ChatGPT highly concerned that this company is not trustable (based on company profile, history, registration, etc.).

Amazing product honestly better than expected! The microscope is one of the gift my kids use the most

My daughter and my nephew were very happy with their kideo microscope.
They use it every day to make their discoveries..
I have just ordered a new one as a birthday present for my daughter’s best friend.

Kideo.ch is a complete and total SCAM, DO NOT ORDER FROM THIS BLUFF COMPANY.

On March 24, I ordered a kids microscope and I specifically paid extra for "DHL Express Shipping" at the store checkout of Kideo.ch, which promised "Deliverery in 2–5 days", since my daughter's birthday was on April 1st.

It’s now more than two weeks later and the package has still not arrived.

After repeated email contact with Kideo.ch they keep saying the package is on the way, but every time I check the delivery tracking link provided by Kideo.ch it says "Not found, Please check if the tracking number is correct or try switching carrier and then check again.".

I have therefore demanded an immediate full refund, after which they have stopped answering my emails.