I always thought koro was brilliant until I had a problem then I found out the customer support is terrible. I package was damaged by the courier. The courier admitted it was their fault. The p... See more
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First time I ordered (Aug 2025) around 4-5 kg of goods, the package had been damaged during delivery and roughly 500g had seeped out due to paper packaging. I am very happy to see that they heard th... See more
Company replied
Second time ordering from KoRo. Really great experience both times, both times the order was over 100 Euros of goods. Goods are high quality and tasty, ordering is straightforward and easy on KoRo’s w... See more
Excellent product quality. Depending on what you order, the product may not look exactly like the picture, but that's because the packaging process is difficult. As with these nuts, they sometimes bre... See more
Company details
Written by the company
KoRo - Bestelle deine liebsten haltbaren Lebensmittel wie Superfoods, Trockenfrüchte, Nüsse, Samen, Mehle und mehr in Großpackungen.
Contact info
Hauptstraße 26, 10827, Berlin, Germany
- korodrogerie.de
4.6
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Terrible customer service …
I always thought koro was brilliant until I had a problem then I found out the customer support is terrible.
I package was damaged by the courier. The courier admitted it was their fault. The package was insured. I have sent pictures of the damaged items. So I shouldn't have any problem getting a replacement or refund but still I'm getting messed around by koro customer service with them just plain ignoring my messages as soon as I asked for a replacement to be sent out. I used to order from koro often but I will never be ordering from them again.
But the problem was now but still took lots of work to get it resolved... but the products are brilliant
21 August 2026
Unprompted review
Reply from KoRo
Thank you for your feedback. We are very sorry to hear that you had such a negative experience and we want to find a solution for your problem. For this reason we have already requested your contact data from trustpilot.
We are looking forward to your response.
Best regards
Team KoRo
Very nice platform to buy quantities and less packaging
Fantastic service, a lot of products, less packaging, good quality :-)
8 May 2026
Unprompted review
Reply from KoRo
Thank you for your feedback :)
Reply from KoRo
Vielen Dank für Dein Feedback :)
They only delivered 20% of the order
They only delivered 20% of the order. Charged the 100% money and ignored the mails I sent them. Proper scam
14 June 2026
Unprompted review
Reply from KoRo
Thank you for your message and your feedback. We are sorry to hear that you had a negative experience and want to help you with finding a proper solution. For this reason, we asked through trustpilot for your order data and are looking forward to your response.
Best regards,
Team KoRo
Update: Our Customer Support already contacted you in that matter and is waiting your your reply. We hope to find a solution for your problem as soon as possible.
What a great company
What a great company Koro! From the time I ordered, to delivery and subsequent questions (if the sesame seeds were toasted or not) it was handled in such a friendly and professional manner. I am a customer for life. I order all my pantry items here. Thank you so much! PB
19 May 2026
Unprompted review
Reply from KoRo
Thank you for your feedback :)
After months of buying their products
After months of buying their products, cause they claim to be bio German company, I read that the so loved freeze dried products are made in China. My 3 year old loves them, i think we altogether ate 50 bags of freeze dried fruit over a period of 10 months, before i even read the label. Note t o myself-ALWAYS READ THE LABEL. ITS ALWAYS MADE IN CHINA with Ko ro
17 May 2026
Unprompted review
Reply from KoRo
Thank you for sharing your feedback and for your loyalty over the past months! We are thrilled to hear that your 3-year-old loves our freeze-dried fruits so much.
We completely understand your surprise regarding the origin. At KoRo, our main goal is to offer high-quality organic food at fair prices in efficient bulk packaging. To achieve this, we source our products directly from regions where they grow best and where the necessary processing technology (like large-scale freeze-drying) is most advanced—which, for some of our fruits, is China.
Please rest assured that "EU-Organic" guarantees the exact same strict, pesticide-free standards worldwide. Additionally, every single batch undergoes rigorous independent laboratory testing before it enters Germany to ensure it is 100% safe for your family.
We appreciate your note on reading the labels, as we always aim for full transparency regarding the origin of each product.
Best regards,
your KoRo-Team
Easy and as you would expect
Easy and as you would expect, delivered in time and well packaged.
23 April 2026
Unprompted review
Reply from KoRo
Thank you for your feedback :)
Pistacchio mus.
Pistacchio mus is just fenomenal. Smooth, delicate, soft, perfectly grained. Just heaven in mouth haha. The jar is getting empty very fast, just can't stop eating. Love it.😍😁💚
19 April 2026
Unprompted review
Reply from KoRo
Thank you for your feedback :)
Well this shop it's screening prices…
Well this shop it's screening prices for country so when you leave in the most expensive country like Switzerland and they charge you literally twice for the same product you find in the supermarket you start to believe that this is just a scam take for example the tahini organic bottles in migroy supermarket 250 g it's 4.5 Swiss Francs so for their 500 mg cup they charge 18 Swiss Francs so do the mats and you see how they double things you can find in your own supermarket for half the price they just abusive and it's not justified and they're 5% reward it's laughable
19 March 2026
Unprompted review
Reply from KoRo
Hi,
Thank you for your Feedback.
Fair trade and transparency are our top priorities. The competitive prices in retail stores are partly due to the fact that we supply our products directly from producers in large quantities to retailers, allowing us to offer them at a lower price point.
Since retailers purchase these larger volumes from us under specific conditions, they may be able to offer the products at a more favorable price. Furthermore, we recently had to increase the prices of some of our products. It is quite possible that our retail partners still have stock that they purchased from us at the old rates. We cannot say for certain, and as mentioned above, we provide a non-binding recommended retail price (RRP).
If you're interested, feel free to read our blog posts regarding price development and get back to us if you have any further questions.
Have a great day!
Quality and taste of protein powder is…
Quality and taste of protein powder is really good. I took one star because the vacuum seal was broke off and leaked inside the box when I got my parcel, so my kitchen ended up full of powder
15 February 2026
Unprompted review
Reply from KoRo
Hello,
thank you for your feedback.
We’re glad to hear that you liked the quality and taste of the protein powder. We’re sorry that the vacuum seal was broken and caused a mess – please contact our customer service in such cases, and together we’ll find a solution.
All the best,
Your KoRo Team
I love their products
I love their products. The nut butters are absolutely amazing.
25 February 2026
Unprompted review
Reply from KoRo
Thank you for your feedback :)
Reply from KoRo
Vielen Dank für Dein Feedback :)
Reply from KoRo
Vielen Dank für Dein Feedback :)
Professional Customer Service, Poor Delivery
I contacted Customer Service to address issues with the delivery service. I understand that KoRo may not have direct control over this, but the shipping delays and deliveries to the post office instead of my home are frustrating. It is challenging to arrange pick-ups from the post office. Due to these issues, I am reconsidering ordering from KoRo in the future.
3 February 2026
Unprompted review
Reply from KoRo
Thank you for your honest feedback. We sincerely regret that your recent delivery experience was so frustrating.
We want to assure you that we process and ship our goods as quickly as possible after receiving an order to get them on their way to you without delay. However, once the package leaves our warehouse, we unfortunately have no direct influence over the exact delivery times or the specific handling by the local courier (such as redirected deliveries to a post office).
We value your loyalty and don't want to lose you as a customer over these external logistics issues. Please feel free to contact our Customer Service again, so we can look into your specific case and find a satisfactory solution for you. The contact formular is the following link:
https://help.koro.com/hc/de/requests/new
We hope to have the chance to convince you of our service again in the future!
I got what I ordered in a timely…
I got what I ordered in a timely manner. No issues whatsoever. I would recommend it.
19 January 2026
Unprompted review
Reply from KoRo
Thank you for your Feedback :)
great products, but not fast delivery
Delivery is not that fast but they send you email updates about it. The products came well packaged and product seems to have top quality.
9 January 2026
Unprompted review
I love KoRo products
I always saw the KoRo products in the supermarkets. I decided to place my first order, as we now consume a lot of nuts and dried fruit at home. I am happy with the quality of the goods; they taste really good. The packaging and the delivery were no problem.
The price of the products is a bit high, but it's justified by the quality. So, maybe it's something that one can't buy often, but from time to time it's nice to have yummy nuts and butters.
22 November 2025
Unprompted review
Bought cashew paste for the second…
Bought cashew paste for the second time, but this time the taste was disgusting (uneatable taste-wise). Sent a complaint, and the only thing they wanted to do was a refund of 30%, terrible customer service for a regular client. Update: it’s been resolved
24 October 2025
Unprompted review
Reply from KoRo
Dear,
We’re very sorry to hear that the cashew paste didn’t meet your expectations this time. We value your feedback and would like to understand what went wrong so we can improve. Please contact our customer service team at service@koro-shop.nl, if you were not satisfied with the service provided.
We look forward to hearing from you and wish you a great day.
Best regards,
Team KoRo Nederland & België
I have been buying from your store for…
I have been buying from your store for several years. The merchandise has always been excellent and the delivery fast. Thank you.
3 October 2025
Unprompted review
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