Justine Spencer is outstanding. We spent 3 hours one day and 2 hours the next to sort out the flights for 7 adults and 1 child in 2 different cabin classes, travelling from Perth to Japan and London,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stef is excellent. Professional, personalised service with good follow-up and lots a of good ideas and suggestions.
Reply from Flight Centre Australia
Candi Smith was absolutely wonderful and incredibly helpful in finalising our flights. She made the entire process smooth and stress-free. We truly appreciate her friendly, professional service and highly recommend Candi and Flight Centre!
Reply from Flight Centre Australia
Christine Berrick Penrith Plaza branch got the best deal for us .
Reply from Flight Centre Australia
From the first conversation on the phone with Irene Wilton I felt we were in for a very good travel experience. When we went into Flight Centre Geraldton Irene was very welcoming and explained everything we asked about the trip in detail. The best experience I have had with Flight Centre. We are all so excited for our upcoming trip to Japan in May 2027 kind regards Khadeja Zakar
Reply from Flight Centre Australia
Elouise has been fantastic helping us get the right tickets and connections. A great communicator, prompt with replies and very patient with all the questions I had.
Reply from Flight Centre Australia
Reply from Flight Centre Australia
Consultation was great and open helped us get the trip sorted the way we wanted
Reply from Flight Centre Australia
Continuous AI generated email drivel from flightcentre moves you no steps closer to resolving flight refunds
Reply from Flight Centre Australia
Always exceptional service from Caity Chadwick at Flight Centre Noarlunga Centre! We’ve booked through her multiple times, and her expertise and ongoing support with flights and accommodation keep us coming back. Highly recommended!
Reply from Flight Centre Australia
I was treated with friendliness & respect. The consultant I dealt with was very knowledgeable & steered me in the right direction. The overall experience v was very good. I have used Flight Centre before.
Reply from Flight Centre Australia
Jade is so very helpful will always go out of her way to make your experience easier. She is aways willing for go one better for you
Reply from Flight Centre Australia
When you go in to booked a flight the problem I find other people are waiting to be served which means your consultant is in a hurry to serve you .you don't get to asked questions as this may take more time the consultant does not like that you can see that in her facil expression,this trip I booked to the Philippines I thought the girl had me going with Qantas but when I got home and checked she had me with Philippine air and had me landing at terminal 1 which is not what I wanted ,I not happy.thanks for your time by
dealing with Georgiii Scott was an amazing experience,
so professional, helpful, intelligent, the best !
Reply from Flight Centre Australia
Kev Stuart from Kippa ring qld
His knowledge total detail is brilliant
I travel 15 k from where I live two books flights with him
Reply from Flight Centre Australia
Reply from Flight Centre Australia
DO NOT USE FLIGHT CENTRE GORDON — completely incompetent and unprofessional AN ABSOLUTE DISAPPOINTMENT
We used Flight Centre because we trusted them to take care of the details and avoid the stress of a long international trip. Instead, their incompetence created the problems.
They failed to provide important information, failed to properly manage our booking, and ignored our repeated attempts to get urgent assistance while we were overseas.
What should have been an exciting family holiday turned into an unnecessarily stressful and frustrating experience because of their incompetent and unprofessional service, lack of communication and complete lack of accountability.
We deeply regret trusting Flight Centre Gordon with our trip. Save yourself the stress, time and money — book elsewhere.
The Gladstone branch and particularly Elaine is excellent to deal with.
Reply from Flight Centre Australia
Matt listened to our requirements, did a lot of research, and met our deadlines with courtesy and humour.
Reply from Flight Centre Australia
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.