Flight Centre Australia Reviews 

28,420
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,962 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the travel consultants for being exceptionally helpful, patient, and deeply knowledgeable when organizing complex international itineraries and holiday plans. Consumers frequently highlight the outstanding customer service, noting that agents go above and beyond to secure great deals and ensure seamless travel arrangements. Some reviewers were not happy with unexpected booking errors that left families dealing with missing accommodation or incorrect itinerary details during their travels. A few other people also felt that communicating with customer support teams regarding price confirmations, credits, or investigations involved frustrating delays and unresolved problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that travel consultants are exceptionally... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and knowledgeable assistance from... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as an easy and pleasant... See more

Customer service

Customers consistently note positive experiences with customer service, praising consultants for being... See more

Holidays

Users describe positive interactions with holidays, highlighting helpful and knowledgeable agents who listen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Justine Spencer is outstanding. We spent 3 hours one day and 2 hours the next to sort out the flights for 7 adults and 1 child in 2 different cabin classes, travelling from Perth to Japan and London,... See more

Company replied

Rated 5 out of 5 stars

Our flight centre consultant, Chris Hartly, was extremely helpful and changed our itinerary for us a few times to suit our requests. Bright happy smiles to greet us and remembered my name each time w... See more

Company replied

Rated 5 out of 5 stars

What was the great experience? A big thanks to Hayley Harper! Although Hayley was super busy and we were a bit anxious about flight complexity and needed plain details she was professional and ver... See more

Company replied

Rated 5 out of 5 stars

I am impressed by the level of service and assistance we received from Alex at Aspley Flight Centre. During a flight to LA, I received some bad news and needed to return home and cancel our trip. I se... See more

Company replied


Company details

  1. Travel Agency

About Flight Centre Australia

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

28K reviews

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Asks customers to review

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4.6

All reviews

(28,420)

2,783 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Stef is excellent. Professional, personalised service with good follow-up and lots a of good ideas and suggestions.

31 August 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Candi Smith was absolutely wonderful…

Candi Smith was absolutely wonderful and incredibly helpful in finalising our flights. She made the entire process smooth and stress-free. We truly appreciate her friendly, professional service and highly recommend Candi and Flight Centre!

4 September 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Christine Berrick Penrith Plaza branch…

Christine Berrick Penrith Plaza branch got the best deal for us .

3 September 2026
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Reply from Flight Centre Australia

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

From the first conversation on the…

From the first conversation on the phone with Irene Wilton I felt we were in for a very good travel experience. When we went into Flight Centre Geraldton Irene was very welcoming and explained everything we asked about the trip in detail. The best experience I have had with Flight Centre. We are all so excited for our upcoming trip to Japan in May 2027 kind regards Khadeja Zakar

3 September 2026
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Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Elouise has been fantastic helping us…

Elouise has been fantastic helping us get the right tickets and connections. A great communicator, prompt with replies and very patient with all the questions I had.

1 September 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Great help and staff

Great help and staff the service was fantastic.

3 September 2026
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Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Great work

Consultation was great and open helped us get the trip sorted the way we wanted

2 September 2026
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Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 1 out of 5 stars

Continuous AI generated email drivel…

Continuous AI generated email drivel from flightcentre moves you no steps closer to resolving flight refunds

7 September 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi John, we have replied to your previous review, so will put those details below again for your reference.
I can see in the case notes for your file that our team have, and continue to, repeatedly chase the airline on your behalf for the involuntary downgrade done by the airline.
The airline is failing to action or process these requests.
Our team are continuing to work on this, and will revert back with an update as soon as possible.

Rated 5 out of 5 stars

Always exceptional service from Caity…

Always exceptional service from Caity Chadwick at Flight Centre Noarlunga Centre! We’ve booked through her multiple times, and her expertise and ongoing support with flights and accommodation keep us coming back. Highly recommended!

5 September 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Friendly & efficient

I was treated with friendliness & respect. The consultant I dealt with was very knowledgeable & steered me in the right direction. The overall experience v was very good. I have used Flight Centre before.

2 September 2026
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Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Jade

Jade is so very helpful will always go out of her way to make your experience easier. She is aways willing for go one better for you

5 September 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 1 out of 5 stars

When you go in to booked a flight the…

When you go in to booked a flight the problem I find other people are waiting to be served which means your consultant is in a hurry to serve you .you don't get to asked questions as this may take more time the consultant does not like that you can see that in her facil expression,this trip I booked to the Philippines I thought the girl had me going with Qantas but when I got home and checked she had me with Philippine air and had me landing at terminal 1 which is not what I wanted ,I not happy.thanks for your time by

2 September 2026
Rated 5 out of 5 stars

dealing with Georgiii Scott was an…


dealing with Georgiii Scott was an amazing experience,
so professional, helpful, intelligent, the best !

6 September 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Kev Stuart from Kippa ring qld

Kev Stuart from Kippa ring qld
His knowledge total detail is brilliant
I travel 15 k from where I live two books flights with him

2 September 2026
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Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Ellen was very helpful and knowledgeable

Ellen was very helpful and knowledgeable

2 September 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 1 out of 5 stars

DO NOT USE FLIGHT CENTRE GORDON

DO NOT USE FLIGHT CENTRE GORDON — completely incompetent and unprofessional AN ABSOLUTE DISAPPOINTMENT

We used Flight Centre because we trusted them to take care of the details and avoid the stress of a long international trip. Instead, their incompetence created the problems.
They failed to provide important information, failed to properly manage our booking, and ignored our repeated attempts to get urgent assistance while we were overseas.
What should have been an exciting family holiday turned into an unnecessarily stressful and frustrating experience because of their incompetent and unprofessional service, lack of communication and complete lack of accountability.
We deeply regret trusting Flight Centre Gordon with our trip. Save yourself the stress, time and money — book elsewhere.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

The Gladstone branch and particularly…

The Gladstone branch and particularly Elaine is excellent to deal with.

2 September 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

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