Fetch Your Pet Needs Reviews 

369
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the top-quality products, highlighting the great variety of healthy and unique foods, treats, and supplements available. Many found these products especially beneficial for pets with sensitivities or allergies, noting their effectiveness in improving pet health and well-being. Reviewers frequently commend the fast, prompt, and reliable delivery service, often arriving on time or even next day, with careful handling of raw food. The service is described as fantastic and efficient, with staff members offering valuable, knowledgeable advice on pet nutrition and general well-being, making the overall experience excellent.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent selection of... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of food and products... See more

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Fetch Your Pet Needs for a while now and absolutely love it. The subscription service is super convenient, the products are top quality, and everything is such great value. It's also a... See more

Rated 5 out of 5 stars

Ordering Lunas favourite food and treats online is so easy. She has a an extremely sensitive gut and is prone to yeasty ear infections if she eats grains or yeast. The duck flavour in Nourish Rite k... See more

Rated 5 out of 5 stars

I was delighted to discover that Fetch Your Pet Needs stock YDOLO dog food, our dog loves it, but there are no places that sell it near to where we live in Northern Ireland. Not only do Fetch Your Pet... See more

Rated 5 out of 5 stars

Best petshop in ireland for my personal needs. It has the majority of supplements I require, all the raw products (just get yourselves subscription ordered so you don't miss out on stock). Delivery i... See more


Company details

  1. #7 of 19 best companies in Pet Store
  2. #5 of 15 best companies in Pet Supply Store

Written by the company

A small, family-run business since 2016, Fetch Your Pet Needs specializes in high-quality pet products with a strong focus on pet nutrition. Our mission is to provide the best for your pets, driven by passion, quality, friendliness, loyalty, and sustainability. Nikita, Fetch's owner and pet nutritionist, has been involved in the pet industry for over 10 years. She focuses on educating herself and others to provide high-quality options for pet owners. Working alongside Irish raw pet food suppliers and industry experts, she continually grows her knowledge and understanding. Fetch is now one of the largest pet shops in Ireland, offering a wide variety of raw pet food options and advice. In 2021, we expanded by opening a new retail and warehousing unit in Mountmellick, rejuvenating a long-vacant commercial space and creating local employment. Our dedicated team, which feels like an extended family, works hard to serve our customers and their pets with the highest standards.


Contact info

4.8

Excellent

TrustScore 5 out of 5

369 reviews

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Asks customers to review

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Replied to 50% of negative reviews

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4.8

All reviews

(369)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient service

I requested samples of dog food. The samples arrived within a few days. There was no waiting. Very efficient service

25 June 2026
Rated 5 out of 5 stars

Excellent Customer Service and knowledge of own product range

Hi, I’m living in Portugal but get my cold pressed dog food from Fetch your Pet Needs. They offer a really excellent service and when some products run out of stock they help me choose good alternatives. The most recent, is the swap out from Darf to Kudo. Omg I’ve never seen my big boys devour their food as they do with Kudo

24 June 2026
Rated 5 out of 5 stars

Best petshop in ireland for my personal…

Best petshop in ireland for my personal needs. It has the majority of supplements I require, all the raw products (just get yourselves subscription ordered so you don't miss out on stock).
Delivery is great,miss our old DPD guy though! Sensible about not delivering raw food in very high temperatures too. You are always given advanced warning.

24 June 2026
Rated 5 out of 5 stars

I gave 5 stars because for the last few…

I gave 5 stars because for the last few years the dogfood my dog loved and tolerated was fantastic but then prices went up I did try one you suggested but didn’t suit him iv found the cold pressed salmon darf in Kildare and had to cancel my subscription which I was sorry over but had no choice

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent pet food shop

Excellent pet food shop, they have a really good selection of quality food and treats. Online service is fast and efficient, highly recommended.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

I love how carefully the staff…

I love how carefully the staff approaches each order - this time they took into account the high temperatures in order to ensure that the food arrives fresh (raw meat with vegetables). It has been our favourite place to shop for many months 🫶 highly recommend

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience

Bad experience. Elderly dog needs a fair bit from company. Requested order to be cancelled in processing stage as needed to order bigger quantity. Was refused as order shipped even though I never got shipping notification. As cancelled before shipment I should have been able to cancel and get a refund. It was refused. Buyer beware. Am taking this further and to social now.

21 May 2026
Unprompted review
Fetch Your Pet Needs logo

Reply from Fetch Your Pet Needs

Hi Joanna,

Myself and Kate have emailed you. Please see my response to your cancellation email -

Hi Joanna,
Thank you for your email. This parcel had dispatched with DPD yesterday when we received this email but I have contacted their customer service to mark it as return to sender.

On the rare occasion the drivers are out earlier than the office staff have been in to update a consignment but hopefully the driver in your area won't be that early and we catch it in time.

Once it lands back to us we can issue the refund.

Thank you,
Nikita

__________________________
As it transpired the DPD driver had delivered it then before the office were able to mark it for return to sender. My colleague Kate then reached out to you from support@fetchyourpetneeds.ie:

Hey Joanna,

DPD just reached out to let us know that the parcel was delivered. I can arrange to have it collected with DPD, which would cost €4.95 that we can take from your refund? Alternatively, you can send it back via your own methods and we'll do the refund when it arrives back. Please let me know what you'd like to do?

Kind regards,
Kate.
Fetch Your Pet Needs

___________________________________________

I see we got one email back that went into our junk folder but it did not state whether the item had arrived or a response as to whether you wanted to return it.

Can I please ask that you check your junk folder in case either of our emails went in there.

We are awaiting your response to be able to book a collection with DPD for the return of this item. We handle many cancellations and returns and there is never an issue in that , we just need to get this communication right. You can also reach us on 05786-44518.

Thank you ,
Nikita

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