Farro Reviews 

1,918
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional product quality, fresh food selection, and prompt, reliable delivery services provided. People also find the online ordering process very easy to navigate and deeply appreciate the careful packaging of delicate chilled and frozen items. However, some customers also noted occasional issues with their orders, such as receiving missing items or entirely incorrect deliveries. A few reviewers experienced frustrating delivery delays or mentioned that certain food items did not fully meet their personal expectations. Despite these minor setbacks, buyers remain very happy with the overall service and delicious meal selections.

What people talk about most

Product

Users describe positive interactions with product, highlighting the highest quality and excellent selection... See more

Delivery service

People report positive experiences with delivery service, highlighting efficient and prompt delivery times.... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to navigate and placing a... See more

Quality

Customers report widespread satisfaction regarding product quality, praising the fresh, delicious food and... See more

Service

Reviewers highlight positive aspects of service, noting consistent reliability, efficient operations, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bi... See more

Company replied

Rated 5 out of 5 stars

I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went a... See more

Company replied

Rated 5 out of 5 stars

Very quick response when I mucked up date for delivery to Wellington. Easy to deal with for Gift cards of various amounts and types. Love the shop when in Auckland hence ordering from Farro. Feel it w... See more

Company replied

Rated 5 out of 5 stars

I had just had a knee replacement and my work had sent me some of the single meals. They were so delicious. I had ordered some meals from another company but after having Farros I could tell the diff... See more

Company replied


Company details

  1. Gourmet Grocery Store
  2. Fresh Food Market
  3. Grocery Delivery Service
  4. Online Food Ordering Service

Written by the company

Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,918)

336 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your Support is excellent thank you

I order meals for my family who are under a lot of stress with a very sick grandchild and it is something I can do to help.Your response has been very reliable and the meals are delicious. Thank you

2 September 2026
Rated 5 out of 5 stars

Totally happy with my first online…

Totally happy with my first online order, everything was top notch, from ease of ordering, communication regarding despatch/courier, quality of packaging and finally a generous and really delish meal!

2 September 2026
Rated 2 out of 5 stars

Missing item in pack

I ordered a family pack that was supposed to include, a pie, a macaroni, orange juice and a breadstick. I was sending as a gift to my family members who are dealing with illness. The breadstick was not included as advertised.

1 September 2026
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Reply from Farro

Thank you for your review. we are so sorry you did not receive the breadstick. Thank you very much for bringing this to our attention, our online team are looking into what has happened. We have sent you an email regarding this.

Rated 5 out of 5 stars

Bought meals for my mum who broke her…

Bought meals for my mum who broke her foot and is on crutches so can’t cook very well. She is loving every meal so far! Super tasty and such big single portions she’s able to have them for lunch and dinner! Thanks Farro!

30 August 2026
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Reply from Farro

Thanks for your review! we are so glad your mum is enjoying the meals.

Rated 5 out of 5 stars

fast service

Good service and fast delivery and good products .

26 August 2026
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Reply from Farro

Thank you for your review!

Rated 5 out of 5 stars

Excellent choice!

You can always be sure to receive order in time! Every step is very well documented .Products are of highest quality and choice is galore. Thank you

27 August 2026
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Reply from Farro

Thank you for your kind review!

Rated 2 out of 5 stars

I used to buy the ready made meals but…

I used to buy the ready made meals but they are now so ridiculously expensive . The last fish pie I bought had uncooked carrots in . Not good at all

27 August 2026
Unprompted review
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Reply from Farro

Thank you for your review. We are sorry to hear about the poor quality of the fish pie you purchased. Please email us at hello@farro.co.nz so we can address this matter.

Rated 5 out of 5 stars

5 star ⭐️ awesome

5 star ⭐️ awesome

19 August 2026
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Reply from Farro

Thank you so much for your review! We are so pleased you enjoyed your Farro online experience.

Rated 1 out of 5 stars

Smoked Fish Pie hype.

*** Update: Farro have responded immediately to my review and successfully restored our confidence. Thank you Alexis @ Farro.***If you want a pie comprised of mashed potato with fish flavoring added for $30+ then this is for you. Sadly it fails dismally to live up to the product description on the pack. A major disappointment to this seafood lover. Will never purchase again.

27 August 2026
Unprompted review
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Reply from Farro

***Updated reply: Thank you for taking the time to edit your review, we appreciate you giving us the opportunity to resolve this for you and for bringing it to our attention. We look forward to seeing you in Farro again soon. *** - Thank you so much for your review. We are so sorry you were disappointed with your fish pie. We would love to make this right for you, please can you contact us on 09 360 0499 or hello@farro.co.nz. We look forward to hearing from you.

Rated 2 out of 5 stars

My first experience ordering online…

My first experience ordering online delivery and 3 things didn’t turn up even though I was charged. And 1 thing dropped off the list somehow.
However Customer Service has said they will refund me and follow up with store.

26 August 2026
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Reply from Farro

Thank you for your review. We are pleased that Customer Service is sorting this out for you.

Rated 5 out of 5 stars

My online shopping experience at Farro…

My online shopping experience at Farro was very positive. They offer a great selection of food and beverages. The delivery app was awesome, it shows the delivery progress in real time.

23 August 2026
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Reply from Farro

Thanks for the great review!

Rated 2 out of 5 stars

Delivery disappointment

Food no doubt delicious but package ordered for delivery on Monday didn’t arrive and I had to stuff about sorting it out. No tracking info was
sent to me as it usually is until I phoned up the next morning. Package arrived the next morning after my phone call in good order & cond but the intended Dinner couldn’t happen🙁

22 August 2026
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Reply from Farro

We're very sorry for the courier delay and completely understand the disappointment. We're pleased it arrived safely the following morning, and as your delivery fee has already been refunded, we're glad we were able to resolve this for you.

Rated 5 out of 5 stars

100% recommended

Fully recommend this site , nice food . Text at to the moment of delivery .
Never had a problem , food is 5 star

19 August 2026
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Reply from Farro

Thank you for your lovely review!

Rated 1 out of 5 stars

I purchased a range of items online to…

I purchased a range of items online to be delivered to my daughter-in-law as a surprise on her birthday as she was suffering from Influenza A. I received confirmation of my items by email and delivery was to be 2 days later between 12 - 5pm. At 5pm I phoned Farro and was told 'probably running late' . Finally arrived at 7pm. The main items of meat and soup were not included but instead a packet of GF crackers( not ordered!). Had not been advised the missing food was not available.
Hardly the 'care' package experience for her. Advised Farro by email and given $15 delivery refund. Although I wasn't charged for missing items , feel it was very poor overall and will not use this service again.

18 August 2026
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Reply from Farro

Thank you so much for your review, we are so sorry to hear about your negative experience with Farro online and realise this is not the experience you would expect from Farro. We have reached out to you via email regarding this.

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