Great internet service, easy to move money in and out. Interest rate too high. Would definitely be more attractive if the interest rate would be lower.
Company replied
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See what reviewers are saying
Such a great service 👏 Everybody needs help and Fairlo did help me at the right time. Thank you.
Company replied
Good service
Company replied
They answer very fast. Everything is very easy with Fairlo company 👍
Company replied
Company details
Written by the company
Välkommen till Fairlo! Vi tror på en värld där rättvisa finansiella tjänster är lika självklart som att andas – därför är vi alltid fullständigt transparenta. När du lånar pengar hos oss får du något vi är först i världen med: ett fairness-kvitto. Det visar exakt vad du betalar för och vad vi tjänar på det.
Written by the company
- Din upplevelse är vår upplevelse
- Vårt synsätt är enkelt: en påläst kund är en bra kund. Därför vill vi göra dig uppmärksam på hur kostnader uppstår och hur du bäst planerar din kredit. Hos Fairlo hanterar du därför din kredit digitalt, dygnet runt: ändra månadsbelopp, amortera extra eller avsluta lånet när du vill.
- Snabbt och enkelt - en kontokredit att lita på
- Din ansökan behandlas direkt dygnet runt, alla dagar i veckan. Vid godkänd ansökan bestämmer du själv när du vill föra över pengarna. Överföringen sker utan fördröjning direkt till ditt bankkonto.
- Alltid en människa på andra sidan
- Fairlo tar kundupplevelsen på största allvar. Vi är digitala - men även pratglada. Därför har du alltid möjligheten att boka en telefontid helgfri vardag 09:00 - 17:00. Vårt kundtjänstteam är passionerat hängivna löftet att hjälpa var och en som hör av sig, stort som smått. Och de har både verktyg och förmåga att leverera på det löftet.
- Det tycker vi är fair.
Contact info
Linnégatan 76, 11523, Stockholm, Sweden
- 08-12891289
- kundservice@fairlo.se
- fairlo.se
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Do not bother wasting time with this company.
Not quite sure what kind of loan company this is if they’re legit or not. Waste of a hard search on my profile for them to say cannot verify me/account. Most providers do this efficiently with open banking. Process is check eligibility then apply which I guess is a level of deception. I was given a figure which I could obtain but then couldn’t add my bank account which I’ve had open for nearly 2 years. I would recommend using a provider like Abound, quick responses and ease of service.
3 September 2026
Unprompted review
Reply from Fairlo
Hi Konstantinos!
Sorry that you’ve not had the best onboarding experience. We require all customers to add a bank account so that we can ensure we understand where funds are being withdrawn to and where repayments will come from.
Unfortunately this does occasionally surface reasons why we aren’t able to continue the relationship. We are extremely sorry that this happened to you on this occasion.
Reply from Fairlo
Hi CF,
thank you so much for the kind words!
We're really glad the service hit the mark for you.
If you ever need anything else, we're just a message away.
Such a great service 👏
Such a great service 👏
Everybody needs help and Fairlo did help me at the right time.
Thank you.
1 August 2026
Reply from Fairlo
Hi Abraham,
Thank you so much for these kind words!
We're really glad we could be there for you at the right time, that's exactly why we do what we do.
Wishing you all the best, and don't hesitate to reach out if you ever need us again.
Non existent customer service
Opened an account on Sunday the 12th and was informed my nominated bank account would need to be verified and would be done so within 5 working days. During which I have tried to contact yourselves several times, both over live chat which I have not had one response from and constantly reads as offline. And also from your complaints helpline where I left my details for a call back and have heard nothing. Non existent customer service so far, would be appreciated if someone could get back to me.
12 July 2026
Unprompted review
Reply from Fairlo
Hi Omar Ali,
Thank you so much for your kind words!
It really means a lot to us to hear that our efforts are appreciated. We’re truly glad to be able to help and make things a little easier, and your encouragement motivates us to keep doing our best every day.
We really appreciate you taking the time to reach out, and it gives us great joy to know our work makes a difference.
I login an apply for the increased of…
I login an apply for the increased of my amount 10000 kr to the total of 30000kr but my application was not approved
2 August 2025
Reply from Fairlo
Hi Chew,
Thank you for your review.
We understand that it’s disappointing when an application for an increased amount is not approved. You are very welcome to contact our customer service so we can take a closer look at your case and explain how it looks for you specifically. We’re happy to help and answer any questions you may have.
They answer very fast
They answer very fast.
Everything is very easy with Fairlo company
👍
13 September 2025
Reply from Fairlo
Hi Madalina!
Thanks a lot for your great review.
We're really glad to hear that you had a smooth experience and that our team could assist you quickly.
Making things simple and straightforward is what we’re all about!
Warm regards,
The Fairlo Team
good and fast
17 January 2025
Reply from Fairlo
Hello Laila!
Thank you so much for your fantastic review!
We are thrilled to hear that you are satisfied with our service and that we could be of assistance. It means a lot to us to know that we have met your expectations – that's exactly what we strive for every day.
We look forward to continuing to assist you in the future!
Best regards,
Your friends at Fairlo
Unjust Withdrawal Block and Unreasonably High Interest Rates
I had an extremely disappointing experience with Fairlo.se. Without any proper explanation, they blocked me from making future withdrawals, leaving me in a difficult financial situation. Despite reaching out for clarification, I was given no clear reason for the restriction.
On top of that, their interest rates are unreasonably high, making it seem like they’re just profiting off of people’s financial difficulties. This lack of transparency and poor customer service is unacceptable. I would not recommend using Fairlo.se to anyone looking for fair and reliable financial services.
18 October 2024
Unprompted review
Reply from Fairlo
Dear Muhammad,
We're really sorry to hear about your experience, in particular in regards to our customer service.
We pride ourselves in having the most accessible and friendly customer service, and unmatched transparency. We have strict ethical policies that govern our lending practices to ensure healthy sustainability, and sometimes it leads us to deny loans
Please contact us again so that we can determine what has happened, and remedy the situation.
Kind regards,
Fairlo
i have just had a reply from fairlo and…
i have just had a reply from fairlo and despite numerous emails they still refuse to answer any questions i put to them and they are being deliberately obstructive in this matter. Also despite asking numerous times for them to contact me to discuss their unfair and unreasonable decision they continue to be deliberately rude. This company does not even deserve one star and they dont want your custom and its pot luck whether they say yes or no as they dont look at your application fairly or properly.
9 October 2024
Unprompted review
Really helpful
5 December 2023
Reply from Fairlo
Hi!
Delighted to hear we've been really helpful. We're like the sidekick you didn't know you needed, here to save the day. We're on a mission to keep the developing and getting better. Cheers for choosing us, and stay awesome!
Tack tack tack
15 November 2023
Reply from Fairlo
Hej Birgitta!
Det är vi som ska tacka för ditt fina omdöme som du tagit dig tiden att lämna till oss.
Det glädjer oss att du är nöjd med våra tjänster och att du valde Fairlo.
Jag vill önska dig en fin dag och God Jul!
Vänliga hälsningar
Marielle på Fairlo
I love Fairlo lol
29 March 2023
Reply from Fairlo
Hej Hanieh!
Tack för ditt fina omdöme och för att du valt att bli kund hos oss på Fairlo.
Det är väldigt värdefullt med så fina ord från våra kunder.
Ha en fin dag!
Med vänliga hälsningar // Jennifer på Fairlo
Great internet service
Great internet service, easy to move money in and out.
Interest rate too high.
Would definitely be more attractive if the interest rate would be lower.
25 October 2022
Reply from Fairlo
Hi Johan! We want to say thank you for the kind words and the feedback. Our hope is that the global situation will change again and that increased interest rates will not become a normal part of the economy for too long. Our goal is to soon be able to resume the trend of lowering interest rates for all our customers.
Reply from Fairlo
Hello Henrik,
Many thanks for your kind words! Your feedback is very much appreciated and we're happy that you're happy :)
Have a great day ahead!
Linnea på Fairlo
Very reliable
9 August 2022
Reply from Fairlo
Hi!
Thanks for the review. we aim to be a reliable service and we´re glad that you think it is, that means we are doing it right!
Thanks so much
31 May 2022
Reply from Fairlo
Hello Irene,
Many thanks for your kind feedback! It's very much appreciated and thanks for for choosing Fairlo :)
Have a nice afternoon,
Linnea from Fairlo
Good service
1 October 2021
Reply from Fairlo
Hi!
Many thanks for your kind words! Your feedback is very much appreciated and we're happy that you're happy :)
Have a great day ahead!
Jennifer at Fairlo
Reply from Fairlo
Hello Ausre,
Many thanks for your kind words! Your feedback is very much appreciated and we're happy that you're happy :)
Have a great day ahead!
Jennifer from Fairlo
Thanks very fast
2 August 2021
Reply from Fairlo
Hello Farrukh,
Many thanks for your kind feedback! It's very much appreciated and thanks for for choosing Fairlo!
Have a great day!
Jennifer from Fairlo
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