Fónfix Reviews 

398
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that screen repairs and battery replacements are completed in a timely manner, often returning devices within a single day. Many consumers state that the local staff members are extremely helpful and ensure electronics return fully operational and feeling brand new. Some reviewers were not happy with severe communication gaps, expressing frustration over unhelpful automated responses and long delays reaching a support team. A few other people also felt that repairs took much longer than initially promised, while others experienced unexpected data wipes during the process.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While many... See more

Product

Consumers express mixed feelings regarding their product repair experiences. On one hand, many reviewers... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding response times and poor communication from... See more

Price

Reviewers highlight ambiguous aspects of price, expressing frustration over expensive fees and unexpected... See more

Staff

People report ambiguous experiences with staff, reflecting mixed feelings about their service quality.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality repair and quick service. Only issue is that it's very difficult to contact the company directly, also would it be possible to not wipe phone?

Company replied

Rated 4 out of 5 stars

It would be better if you could set up a specific appointment rather than saying bring the phone in by one, and it will be ready by 6.

Company replied

Rated 4 out of 5 stars

My phone screen was broken and they were able to fix it the same day. A bit on the expensive side but they fixed the charging port that had been a bit wobbly for a while so I don't have to use wireles... See more

Company replied

Rated 4 out of 5 stars

Happy with the service, desired screen not in stock however I was offered an alternative which I accepted. Phone back in just over an hour.

Company replied


Company details

  1. #2 of 2 best companies in Mobile Phone Repair Shop
  2. #2 of 2 best companies in Cell Phone Recycling and Unlocking Service
  3. #2 of 2 best companies in Computer Repair Service
  4. #1 of 1 best companies in Electronics Repair Shop
  5. #1 of 1 best companies in Phone Repair Service
  6. #1 of 1 best companies in Scooter Repair Shop

Written by the company

Manufacturer approved phone, tablet, laptop, wearable, games consoles and scooter repairs.


Contact info

3.7

Average

TrustScore 3.5 out of 5

398 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(398)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

VERY GOOD CUSTOMER SERVICE

I came with broken screen in galaxy z6 flip. Adam Morton in front desk was very helpful he sorted my phone in the same day .
If anyone has trouble with phone let they come to FONFIX and they will sort it straight away .
Thank you again

25 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Jakub,
Thank you for taking the time to review our business, delighted you were happy with our services.

Rated 5 out of 5 stars

Very fast and professional repair

Very fast and professional repair
Adam Morton , the Front Desk Coordinator was extremely pleasant, helpful and knowledgeable.
A very positive experience.

20 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Professional service from start to…

Professional service from start to finish. Adam is an absolute gentleman and very professional and knowledgeable. Great customer service. The work to my device was also flawless and was a very quick turnaround. Highly recommended.

6 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Ray,
Thank you for taking the time to review our business, delighted you were happy with our services.

Rated 5 out of 5 stars

exceptional company

exceptional company
i had an ongoing problem with the nfc facility on my mobile phone.fonfix replaced the unit with a brand new unit.no questions asked.unfortunately this unit developed the same problem and i suspect fonfix contacted the manufacturer and managed to get me a new upgraded model.somebody in fonfix would appear to have worked very seriously on my behalf to arrange this for me.i am so grateful to everyone their for their help and understanding.the system for collecting and replacing my unit worked second to none.this company deserves not 5 stars but the milky way as a rating.once again many thanks to everyone involved in helping me. Aidan McArdle

20 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Aidan,
Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Simple and no hassle experience

Adam was an utmost professional and brilliant help in overseeing my phone repair. Quick, straightforward and easy process. Would recommend.

19 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Eoin,
We appreciate you taking the time to leave a review about us thank you for your kind words

Rated 5 out of 5 stars

Adam is exceptional at his job

Adam is exceptional at his job. I’ve never experienced customer service as good as his. He was so helpful and resolved my issue personally. If every customer service experience was like this life would be so much easier. Thanks again Adam!

18 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Ellen,
Thank you for taking the time to review our business, delighted you were happy with our services.

Rated 5 out of 5 stars

Super Good Experience

The overall process was super quick. The front desk consultant, Adam, was very helpful and took in my Samsung Galaxy Buds FE and got it back fully fixed with the buds replaced in 1 day. This will be my first option if any of my other gadgets stop working.

17 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Vijay,
We appreciate you taking the time to leave a review about us thank you for your kind words

Rated 1 out of 5 stars

Rip off and incompetent

Phone didn't charge suddenly for not user-related reason. They wanted 169 euros without explanation. I went to a local shop and got fixed for 7 euros.

30 May 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Szabolcs,

We are a credited repair Center for the manufacturer and all our parts are genuine and sourced from the manufacturer we also must follow their guidelines when it come to the repair.

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Repairs carried out and received my phone in no time.

16 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Brian,
Thank you for taking the time to review our business, delighted you were happy with our services.

Rated 5 out of 5 stars

Speedy screen repair

I'd broken the screen of my Pixel 7 Pro, and Fonfix changed it in less than three hours :) the walk in service was swift and efficient. I'm grateful to Adam at the front desk, who was kind enough to explain how everything worked.

16 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Ariane,
Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Excellent service adam looked after me…

Excellent service adam looked after me in seconds and sound fella too thanks a million

16 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Gabtabius,
We appreciate you taking the time to leave a review about us thank you for your kind words

Rated 5 out of 5 stars

Excellent customer service

Adam Morton was the one to take care of my phone and from the first time i came in with my broken phone he treated me with nothing but enthusiasm & professionalism. He also made an effort to hear out my concerns and remember me which made the process so much more delightful. Highly recommend him and the shop overall. My phone was fixed in less than 2 days!

11 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Grace,
Thank you for taking the time to review our business, delighted you were happy with our services.

Rated 5 out of 5 stars

Excellent

Excellent. Super friendly and very quick repair

9 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

We appreciate you taking the time to leave a review about us thank you for your kind words

Rated 5 out of 5 stars

A Great Service!

I left my wife’s phone in with them, what a great service. I was dealing with Adam in the Sandyford branch, a great guy and he couldn’t have been more helpful. He displays a great technical knowledge combined with excellent professionalism.
I couldn’t of been happier with the prompt repair I received. Well done Fónfix!

10 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Ciaran,
Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Can't recommend highly enough

Can't recommend highly enough. Was dealt with by a chap called Adam. Took his time to explain everything regarding the repair process. Received updates by text and final message when phone was ready. This is the Brown Thomas service.

10 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

HI Liam,
Thank you for taking the time to review our business, delighted you were happy with our services.

Rated 1 out of 5 stars

Avoid Such awful service I booked my phone…

Such awful service I booked my phone into be same day repaired took my payment I travelled over an hour to store then to wait around at reception for 20 mins until someone arrived from out back . They explained my phone wouldn’t be fixed until tomorrow. Then another man came out and said that they don’t have iPhones backs as apple don’t give them and it would be over a week, I explained why allow me to book in my phone he said it was too expensive to change on website and they are closing down next month and no longer doing apple. It’s unacceptable they willingly took my €206 and will now have to wait up to 10 days for refund. I left my number for owner or manager to call and to my suprise no call. I would avoid and not waste your time. I was very frustrated as staff couldn’t answer my questions and felt like they were lying as one contradicted the other. They were clearly under staffed as it was mentioned by one staff member so that’s why they didn’t fix my phone.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Adam was fantastic!

Adam was fantastic! He was extremely helpful and knew exactly what needed to be done. I dropped off my phone for a replacement on Friday, and by Monday it was ready for pickup. I’m truly impressed with the speed and quality of the service at Fónfix.

10 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Nehal,

Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Incredible service

Incredible service - so helpful and efficient . Adam Morton was particularly impressive.
Will be recommending to everyone

10 June 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our business, delighted you were happy with our services.

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