Good quality repair and quick service. Only issue is that it's very difficult to contact the company directly, also would it be possible to not wipe phone?
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It would be better if you could set up a specific appointment rather than saying bring the phone in by one, and it will be ready by 6.
Company replied
My phone screen was broken and they were able to fix it the same day. A bit on the expensive side but they fixed the charging port that had been a bit wobbly for a while so I don't have to use wireles... See more
Company replied
Happy with the service, desired screen not in stock however I was offered an alternative which I accepted. Phone back in just over an hour.
Company replied
Company details
- #2 of 2 best companies in Mobile Phone Repair Shop
- #2 of 2 best companies in Cell Phone Recycling and Unlocking Service
- #2 of 2 best companies in Computer Repair Service
- #1 of 1 best companies in Electronics Repair Shop
- #1 of 1 best companies in Phone Repair Service
- #1 of 1 best companies in Scooter Repair Shop
Written by the company
Manufacturer approved phone, tablet, laptop, wearable, games consoles and scooter repairs.
Contact info
Dublin, Ireland
- fonfix.ie
3.7
Average
398 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Fast battery replacement
20 August 2026
Reply from Fónfix
Thank you for your feedback! We’re delighted we could get your battery replaced quickly and get you back up and running. We really appreciate your support!
Rude CSR
The phone was out of warranty by three weeks to the day so they wouldn't look at it. Not their fault of course. However, the young man who dealt with me who was of Indian origin I think was the rudest most peed-off guy I've ever seen in a Vodafone shop! I'll never go back there.
27 August 2026
Reply from Fónfix
Hi Philip,
Hi, we’re sorry to hear that you were disappointed with your experience. While the phone being outside of warranty meant we were unable to assist with the repair, we’re particularly concerned to hear that you felt you were treated rudely. That is certainly not the level of customer service we expect from our team.
We appreciate you taking the time to share your feedback and will ensure your comments are passed on to the relevant team.
Reply from Fónfix
Thank you for your great feedback! We’re delighted you were happy with the speed and pricing of our service. We really appreciate your support!
Wanted to do a walk in
Wanted to do a walk in, impossible to contact them to arrange. Finally booked Same Day Collection service on Tues (Dublin option) wasn't collected till 1pm now after 7pm Friday still no phone.
Multiple updates just said under repair with technician, since Weds.
CS finally come back 3 days later and only say phone arrived yesterday and under accessment. Motorbike courier delivered Tues, yesterday was Thurs.
Literally have updates saying with a tech since Weds - for a screen protector replacement, under a one day service booking from Tues - seriously???
Absolutely brutal, any company that makes it impossible to contact anyone and just deal with bots are disgraceful. All no-reply emails and CS cases bots finally let you raise, say 3 days to reply. On a one day service ???
When they do finally reply they're useless.
Latest update online says phone dispatched and I'd get tracking information shortly, none still and again can't contact anyone
Sunday afternoon finally got phone back, everything on my phone wiped, despite that I'd done a back up.
Absolute nightmare start to finish.
Would NEVER use again !
For a screen protector replacement, one day service and now I've a wiped phone. Fonfix be accountable and contactable
11 August 2026
Unprompted review
Reply from Fónfix
Hi, we’re really sorry to hear about your experience. We understand how frustrating it must have been, especially given the delays, communication issues, and the concerns regarding your phone being wiped.
This certainly isn’t the level of service we aim to provide. We’d appreciate the opportunity to look into what happened and address your concerns directly. Please contact our support team with your details so we can investigate this further.
Thank you for bringing this to our attention.
It would be better if you could set up…
It would be better if you could set up a specific appointment rather than saying bring the phone in by one, and it will be ready by 6.
20 August 2026
Reply from Fónfix
Thank you for your feedback. We understand your point and agree that arranging a specific appointment time can provide a clearer and more convenient experience for the customer.
We appreciate you bringing this to our attention and will take it into consideration when scheduling future repairs, so we can better manage turnaround times and customer expectations.
Reply from Fónfix
Thank you for your review! We’re delighted to hear that you found the repair quick and hassle-free. We really appreciate your feedback and look forward to helping you again in the future.
I appreciate that FonFix is capable of…
I appreciate that FonFix is capable of repairing TCL NXTPAPER phones but my phone came back and I had to send it back to them because they left the phone with an APN lockout so I couldn't connect to mobile data. Also I don't like the fact that they don't have any phone number or walk in location. Other than that I can see they made my phone feel brand new again. So I will most likely choose them again.
20 August 2026
Reply from Fónfix
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that your TCL NXTPAPER was restored to a condition that felt like new, and we really appreciate your confidence in choosing us again.
We’re sorry for the inconvenience caused by the APN issue and the need to return the device. We understand how frustrating it is to receive your phone back and then be unable to use mobile data. We’ll take your feedback on board to help ensure issues like this are identified before devices are returned to customers.
We also appreciate your comments regarding communication and accessibility. Your feedback is valuable to us as we continue to improve the overall customer experience.
Thank you again for your patience and for giving FonFix the opportunity to put things right.
Good quality repair and quick service
Good quality repair and quick service.
Only issue is that it's very difficult to contact the company directly, also would it be possible to not wipe phone?
1 August 2026
Reply from Fónfix
Thank you for your feedback! We’re delighted to hear you were happy with the quality and speed of our repair service.
We’re sorry to hear you found it difficult to contact us and appreciate you raising this with us. We’ll take your feedback on board as we continue to improve our customer service.
Regarding wiping devices, this can depend on the repair required, but where possible, we always aim to preserve customer data. We recommend backing up your device before sending it to us as a precaution.
Thanks again for choosing us!
“Normally 48 hours from point of collection” = “we will order the parts 72 hours after collection and then you can wait another 3 days”
Sent my phone to be repaired on a Tuesday. They received it on Wednesday. When I paid online, it said it would take 48 hours from drop off to return. Wednesday passed, Thursday passed, and on Friday I got an email that they had to order parts. I was leaving for a holiday on Tuesday, so I requested the phone back. The customer service was friendly and got this sorted for me. I then got back from the holiday and dropped it in to the Grafton Street store (as per customer service advice). I expected that they would have the part. They told me to come back before 5pm. I returned, and they said, “we have to order the part, we’re separate from the Fónfix shop who repairs the drop off/collection orders”. By this point it had been 2 weeks since I first sent off the phone. Were it not for the decent customer service I’d give them 1/5 stars. Crazy considering it’s probably the most expensive place to get a phone fixed. I would’ve have minded if I was made aware of a realistic time frame before ordering. I can’t understand how the device was with them for 2 full working days before they realised they needed the part … it was a broken back glass, it’s not rocket science to figure out what part is needed.
4 August 2026
Unprompted review
Reply from Fónfix
Hi Shane,
Thank you for taking the time to share such detailed feedback. We’re sorry that your repair took considerably longer than the timeframe you were originally given, and we understand how frustrating this was, particularly with your holiday approaching.
We appreciate your kind comments about our customer service team and are glad they were able to assist when you needed your phone returned. We also understand your frustration around the communication between our repair centre and store, and why the experience was disappointing.
Your feedback regarding the repair timescales, parts availability and communication has been noted and will be shared with the relevant teams. We’re sorry we didn’t provide you with a clearer and more realistic timeframe from the outset.
Thank you again for your feedback, and we apologise for the inconvenience caused.
Prompt service and very helpful staff
Prompt service and very helpful staff. Screen replacement was completed very quickly and satisfactorily.
8 August 2026
Reply from Fónfix
Thank you for your fantastic feedback! We’re delighted to hear you were happy with the prompt service and found our staff helpful. It’s great to know your screen replacement was completed quickly and to your satisfaction.
We really appreciate you choosing us and taking the time to leave a review!
The repair was very affordable
The repair was good and was very affordable too. I doubt I would have been able to replace the screen of my Samsung galaxy tab s9 5g anywhere in Ireland at the price I paid. Besides they're an authorised electronic device repair centre and they work directly with many manufacturers so I would definitely strongly recommend fónfix to anyone who needs the services of a mobile repair centre
20 August 2026
Reply from Fónfix
Thank you so much for your fantastic review! We’re delighted to hear you were happy with the quality and affordability of your Samsung Galaxy Tab S9 5G screen replacement.
It’s great to hear that you would recommend Fónfix and appreciate your kind comments about our authorised repair services. Thank you for choosing us and for taking the time to share your experience!
Reply from Fónfix
We’re very sorry to hear that you were unhappy with our service. We sincerely apologise for the disappointment and inconvenience caused, and appreciate you taking the time to share your feedback.
Perfect job
20 August 2026
Reply from Fónfix
Thank you for the fantastic feedback! We’re delighted to hear you were happy with the repair and the service. We really appreciate you choosing Fónfix!
I sent back the phone with no hassle…
I sent back the phone with no hassle and they fixed it quick and send it back very fast, the phone is like new.
20 August 2026
Reply from Fónfix
Thank you for your great review! We’re delighted to hear the return process was hassle-free and that your repair was completed and returned to you quickly. It’s fantastic to know your phone is looking and working like new again. Thanks for choosing Fónfix!
Reply from Fónfix
Thank you for your great feedback! We’re delighted to hear you were happy with our fast response and that we were able to get your phone back to you quickly. We really appreciate you choosing Fónfix!
Very impressed with their service
I have to say I was very impressed with their service.
The phone was picked up last Thursday by Courier and returned to me this morning by Courier.
What an excellent service
18 August 2026
Unprompted review
Reply from Fónfix
Thank you so much for your kind words! We’re delighted to hear that you were impressed with our service and that everything was handled quickly and smoothly. We really appreciate you taking the time to share your experience.
Absolutely terrible....booked a slot to…
Absolutely terrible....booked a slot to get fold 6 screen fixed..drove 2 hours only to be told they didnt have the parts and to come back next day..no email to let me know they didnt have correct parts...asked for refund to be told it would take 10 working days to get back...never again....
12 August 2026
Unprompted review
Reply from Fónfix
Thank you for taking the time to share your feedback. We’re genuinely sorry for the frustration and inconvenience caused by your experience.
We completely understand how disappointing it must have been to travel two hours for your Fold 6 repair, only to be told on arrival that the required parts were not available. We also appreciate that you should have been contacted in advance so that you could have avoided making the journey unnecessarily.
We’re equally sorry that the refund process has added to your frustration. We understand that waiting up to 10 working days for your money to be returned is not the experience you expected.
Please accept our sincere apologies. We take your feedback seriously and will be reviewing what happened to ensure that parts availability and customer communication are handled more effectively in future. We hope we can restore your confidence in our service.
Even one star to much
Even one star to much. Stay away from this company. No custom service at all. Sent 10s emails, open 10s tickets, no respond. Have AI as custom service, if ask for live assistants says not understanding question. Sent me text massage as out of warranty, contact repair shop 😂, how to do that if there no contact nr. AI says replay to nr you received text massage, I did it, no replay..... How to contact privately if no contact number at all? And this is not all, you wiped all my business data. Why??? To replace the screen protector, you wiped the data????
3 August 2026
Unprompted review
Reply from Fónfix
We’re very sorry to hear about your experience and, in particular, the lack of response to your emails and support tickets. We understand how frustrating it must have been to repeatedly try to contact us without receiving the assistance you needed.
We also apologise for the difficulties you experienced with our automated support. AI-assisted customer service should never leave you feeling unable to reach a real person, especially when your issue requires clarification or practical assistance. Being directed to a repair shop without being provided with clear contact details, and then receiving no response when you followed the instructions, understandably only added to the frustration.
Your experience does not reflect the level of customer service we aim to provide. We would like the opportunity to investigate what happened and make sure your concerns are properly addressed. Please contact us privately with your order or repair reference and contact details so that we can escalate this to the appropriate team and assist you directly.
We sincerely apologise for the inconvenience and for the poor communication throughout your experience.
Very disappointing customer service and warranty handling.
Very disappointing customer service and warranty handling.
I submitted my Galaxy Tab A11+ for repair under warranty because the built-in speakers stopped working. The sound works only through Bluetooth headphones. Despite trying software updates, a full restart, and a factory reset, the problem remained.
I later received a repair estimate for €350 and was informed that the warranty had been voided. However, no detailed explanation was provided regarding the actual fault, the technician’s findings, or the specific reason why the warranty claim was rejected.
I contacted customer support and requested a clear explanation, but I received no response. It is also extremely difficult to speak to an actual customer service representative.
Charging €350 while refusing to provide a proper diagnosis or justification for rejecting the warranty is unacceptable. Based on my experience, the service has been unhelpful, non-transparent, and very disappointing.
29 July 2026
Unprompted review
Reply from Fónfix
We’re sorry to hear about your disappointing experience and understand your frustration regarding the warranty decision.
Please be aware that warranty eligibility and the decision to accept or reject a warranty claim are determined by the manufacturer’s warranty terms and assessment criteria. As the repair service provider, we do not have any discretion to override or change the manufacturer’s warranty decision.
We apologise for any frustration caused by the communication surrounding your case and hope the manufacturer can provide you with the clarification you are seeking.
No idea where my phone is. Non responsive.
Paid for the same day service. Phone was picked up but not dropped back. False advertising. 3 days later and I still don't have my phone back and have no idea where it is. Customer support does not respond and the phone number dials out to a full mailbox. Would not recommend. Quite scary really.
20 July 2026
Unprompted review
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