Somehow I clicked twice and purchased 4 not 2 hats. I immediately contacted customer service and Durian was able to reduce my order from 4 to 2 hats before the order was filled. My credit card show... See more
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This may be the quickest, easiest and polite response that I have ever received. Ordering, contacting & resolution with a refund from the customer service team. Kudos to the Team!🌻 I will continue... See more
My package was sent quickly. They were very responsive when I asked to return the product. And my refund was processed in the timeframe indicated. My impression is they are a small company so everyth... See more
The cap I received was exactly as described. There were prompts to purchase bundles which I thought I had ignored but then realised after completion of my purchase that this had been added to the... See more
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Kudos to the team!
This may be the quickest, easiest and polite response that I have ever received. Ordering, contacting & resolution with a refund from the customer service team.
Kudos to the Team!🌻
I will continue to browse and shop their site.
Thank You, Angela T. CANADA 🇨🇦
Error when placing order
Somehow I clicked twice and purchased 4 not 2 hats. I immediately contacted customer service and Durian was able to reduce my order from 4 to 2 hats before the order was filled. My credit card showed the reduction in charge within hours. Great customer service. Durian, your the best. Oh, and I love the hats. Used one everyday here in the California desert!
The response was quick and more than…
The response was quick and more than generous. I will shop here again
The response was amazingly fast
The response was amazingly fast. And they very graciously authorized the reimbursement. I wax very happy with the experience.
My package was sent quickly
My package was sent quickly. They were very responsive when I asked to return the product. And my refund was processed in the timeframe indicated. My impression is they are a small company so everything was done via email but there were no delays as a result.
Great customer service
I ordered a hat on line from Everyrush that provides lots of shade for your face. The product was as described but it just didn’t suit me. I reached out to their customer service to ask about returns. Almost immediately I received a response offering to credit my purchase with hopes that we may do business in the future.
I was beyond pleased with their service and would not hesitate to order in the future!!!
Prompt
Prompt, compliant and thoughtful service. The items did not fit and the return was quick and the communication polite. I did not even have to return the items.
Julia handled my problem very well.
Julia handled my problem very well.
Thank you for listening to me.👍
Customer support was responsive and…
Customer support was responsive and fixed the problem! Great service!
Customer service was excellent
Customer service was excellent, what a nice surprise. Thank you for a great experience in such a difficult time we are all living in right now.
The cap I received was exactly as descibed
The cap I received was exactly as described.
There were prompts to purchase bundles which I thought I had ignored but then realised after completion of my purchase that this had been added to the order. On contacting the seller, they immediately changed my payment and refunded me the money for the items. They responded quickly and the matter was resolved.
Extra item on my order by mistake
I inadvertently add an extra item to my order. I requested a refund on return of the item. Charles asked me to keep the extra item and they refunded me the cost! Very generous considering it was my mistake.
Response time was good and I'm happy…
Response time was good and I'm happy with how my issue was handled. No hassles just good customer service. Thanks Durian
I made a costly mistake in my order and…
I made a costly mistake in my order and they got right back to me with a good fix. Really appreciate their quick response and easy solution.
excellent customer service
excellent customer service, handled problem promptly
There was a mistake in the order
There was a mistake in the order. I contacted the company and it was remedied right away. Great customer service. Very appreciated, thank you
Sharon Marks
This company represents honesty and…
This company represents honesty and hard work!!! These hats are superb!!
Difficulties with ordering
I had some difficulties with the ordering process. Once, I explained my problem; it was resolved immediately.
Now, my correct order is on the way.
Thank you for your help
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