Epower Reviews 

Extremely helpful getting charger & app installed & connected. Very patient troubleshooting & quick response. Highly Recommend. Thanks Patrick!

My zappy charger was installed in 2021 and worked with no issue until recently when it started tripping out and became unreliable. I found Epower a great support through email, what’s app calls and an onsite visit to replace a part. Excellent service, thank you.

Galway Ep4507 not working since May, reported weekly, ep4506 the only other slower charger is not working for a week, cable in it for a week, not connected to a car, fobbed off when ringing customer care to report, keep being told someone is coming, since MAY. Anger!

From start to finish ( Home Survey / Consultation to Installation & Commissioning) it was an absolute pleasure to deal with ePower staff .. My onboarding process was made even better by Joanne who simply couldn't do enough for me and was wonderful to deal with, finally The installation crews were brilliant, clean / tidy, punctual and over all just really nice lads....couldn't be happier with the results 😀... all working perfectly

Charged my car with 30 euro worth of charge at a epower charge point at a petrol station but epower took 100 euro from my bank account. Contacted customer service but no sign of my 70 euro being refunded. Very frustrating

Had a number of issues with my Zappi and Patrick was on hand to take me through the process. There was a delay getting a warranty replacement but to be fair to Patrick, he kept me up to date and checked in again today to make sure that the installation was complete. I can’t fault ePower, Patrick and their service.

I had a video call with Patrick today to resolve an issue, and he was fantastic. He was extremely helpful, patient, and got everything working perfectly in no time. Top-class customer support—thank you, Patrick!

I recently had EV charger installed, followed by 24 solar panels - the staff from start middle and end finish were absolutely fantastic- even when everything was installed & called to ask some Technical questions, I was contacted very quickly by Patrick who again was amazing- I would recommend using E-Power to anyone - you will be in safe hands throughout whole process

Brilliant and easy switch out of our old charger for a new one. Denis was a gent to deal with.

Absolutely fantastic experience from start to finish.
Both Justin and installers were a pleasure to deal with .

Excellent customer service with attention to detail, timely follow and a willingness to resolve my problem.

*BEWARE* AFTER CARE SUPPORT IS SHOCKING. I HAVE BEEN LEFT STRANDED WITH A BROKEN HOME CHARGER. CUSTOMER SUPPORT IS NON EXSITENT*
My charger which was installed by ePower stopped working over two weeks ago. I immediately tried to call ePower, where I was told to email the technical team. I did so, and eventually several days later they emailed back looking for more info. I sent them on all info requested and asked for them to call me as soon as possible. Eventually, Patrick called me back and assured he would call back the next day to sort it. That was a week ago, and after several emails sent I still have received no contact from them.
Customer support has been shocking, every time I email i do not receive a reply for at least 4/5 working days, if I even receive one at all. And you cannot call the technical team.
I am still waiting,over 2 weeks later for someone to fix my broken charger.
Extremely, disappointing after purchasing 2 home chargers from ePower. Richard

If i could rate this company a 0 I would. Our experience has been absolutely terrible after months of emails and calls the charger finally went in 4 weeks ago still waiting on the electrician to come back to change a fuse rang them today and told the manager will ring me back what a surprise no call a shambles I would recomend for people to stay away

Really helpful technician, sharing screen made the process really easy, very happy

Issue resolved, great staff at helping with difficult problems

Not impressed.

Someone was supposed to call me after 5pm on the 12th August. Still waiting for the call back.

I ordered a wallet/credit card sized card and instead epower sends me a keyring thing that will no doubt get lost very quickly. I don’t put anything o my car key. Why didn’t they send what was ordered?

A waste of €10.

I used an ePower public charger in Sligo whilst on holidays and had trouble getting a charger to connect initially but realised afterwards from the App that 2 chargers I was trying to connect to were out of order. However I tried one of 2 others in the same location and they were working. My car charged from 40 percent to 80 in only 2hours 40 mins at a cost of only 14 euro! Very fast and efficient charger for a 22kW set up.

Excellent charging experience at Emerald Park. Very straightforward process (as long as you setup their app before arriving).

Docked 1 star for Emerald Park charging a booking fee of €7 for a charging spot (Epower clearly allow this).

Docked second star for the greedy price charged as has become the industry standard.

Very poor experience with Epower. Unable to reclaim my Ev grant after 4 months trying to get Epower fitter to complete electrical installation paperwork. Communication very poor. I would not recommend them at all. There are plenty of other providers out there at the same price

I spoke to Patrick at Epower about restoring my solar panels connection. He took time and care in fixing my issue. However when he learned that I also had an issue with my car charger he stayed on the line to remedy that too. I felt he went above and beyond expectations in resolving the problem.