Epower Reviews 

If i could rate this company a 0 I would. Our experience has been absolutely terrible after months of emails and calls the charger finally went in 4 weeks ago still waiting on the electrician to come back to change a fuse rang them today and told the manager will ring me back what a surprise no call a shambles I would recomend for people to stay away

Really helpful technician, sharing screen made the process really easy, very happy

Had an account with ePower the first journey I went on had issues with the charger but got it working in the end. Everything work as normal payment went in after charge. Some days later ePower contacted me saying I owed 24 cent and my account would be cancelled if I did not pay. I rang ePower the girl said it must be an error because payment is taken after charge and would send it to the team for correction. Nobody contacted me so thought it was sorted until today I found out I can’t charge with ePower anymore because my account is cancelled without anyone contacting me and letting me know what went wrong on there end. Very bad customer support and very bad communication with no solution.

Not impressed.

Someone was supposed to call me after 5pm on the 12th August. Still waiting for the call back.

I ordered a wallet/credit card sized card and instead epower sends me a keyring thing that will no doubt get lost very quickly. I don’t put anything o my car key. Why didn’t they send what was ordered?

A waste of €10.

I used an ePower public charger in Sligo whilst on holidays and had trouble getting a charger to connect initially but realised afterwards from the App that 2 chargers I was trying to connect to were out of order. However I tried one of 2 others in the same location and they were working. My car charged from 40 percent to 80 in only 2hours 40 mins at a cost of only 14 euro! Very fast and efficient charger for a 22kW set up.

Excellent charging experience at Emerald Park. Very straightforward process (as long as you setup their app before arriving).

Docked 1 star for Emerald Park charging a booking fee of €7 for a charging spot (Epower clearly allow this).

Docked second star for the greedy price charged as has become the industry standard.

Very poor experience with Epower. Unable to reclaim my Ev grant after 4 months trying to get Epower fitter to complete electrical installation paperwork. Communication very poor. I would not recommend them at all. There are plenty of other providers out there at the same price

I spoke to Patrick at Epower about restoring my solar panels connection. He took time and care in fixing my issue. However when he learned that I also had an issue with my car charger he stayed on the line to remedy that too. I felt he went above and beyond expectations in resolving the problem.

I would not recommend EPower based on my experience.
They installed a Zappi charger at my home for my electric vehicle, and it has caused me nothing but problems over the past year. The charger has repeatedly failed to charge my car correctly, despite numerous phone calls and several call-outs to investigate the issue. Each time the problem appears to be fixed, it returns again with the similar faults.
One of my biggest frustrations has been trying to contact EPower. Getting through to someone is incredibly difficult, and when you're dealing with an essential piece of equipment that isn't functioning as it should, that level of customer service is simply not acceptable.
The ongoing issues have caused me a great deal of unnecessary stress and anxiety. I bought the charger expecting a reliable product and good after-sales support, but unfortunately that has not been my experience.
At this stage, I believe EPower should either replace the Zappi charger with a unit that works reliably or remove it altogether and provide a refund so I can have a different charger installed by another company.
Overall, I am extremely disappointed with both the product and the customer service, and based on my experience, I cannot recommend EPower.

I spent most of yesterday on the phone to Patrick Keane trying to sort out a problem with my charger. I must compliment him on dealing with me as I have little knowledge of IT. Even though I got frustrated at times he talked me around. Epower are lucky to have him in their company. He was professional and his patience seemed to have no end. Problem was solved after several hours. Well done Patrick.
Paul Ahern

Very good customer service. Home EV charger failed, no quibble replacement shipped within a week. Delay (2 weeks) in getting contractor to call out and install was frustrating, but ePower service rep tried their best.
Good follow up.
Recommend

I’ve been a customer with Epower for about two years now and I’ve had excellent help and support from them since the beginning. Patrick, in particular, has always gone above and beyond to provide a very professional service. As a result, I’ve recommended Epower to a number of friends and family members

Can I just say that I rang on Tuesday about my zappi and the person that I spoke to was really helpful and on Wednesday a gentleman called Patrick Keane rang me back the following day and sent me an email on solving the problem and he was spot on and I am very grateful thank you so much

A huge thank you to Patrick from the ePower technical support team for his invaluable assistance in reconfiguring my app and Growatt connection. He provided an incredibly prompt reply alongside a detailed, step-by-step solution that resolved the issue immediately. Patrick's technical expertise and efficient communication made the entire troubleshooting process seamless and stress-free. I truly appreciate his stellar support and dedication to delivering a great customer experience!

We had a zappi installed recently by ePower. There some issues with the installation (additional works on our end followed by some technical issues on comission). Epower were excellent. They arranged the necessary upgrade works on our home, and had configuration engineers on site the following days to complete the setup.

Not every install is smooth but good service is how you are treated during the process. EPowers service was excellent, engineers were friendly and accommodating. They all worked together to ensure we got up and running as soon as possible.

I'm very happy with ePowers service and support. I would recommend.

I had a very poor experience with ePower and would not recommend them.

When I signed up through the mobile app, the plan selection process was extremely unclear. I was shown a screen with free and paid options, but there was no confirmation step to choose a plan. It turned out that whichever screen I was on before hitting "Continue" was automatically selected—without any clear indication. Based on other reviews, I'm not the only one this has happened to.

I was charged for the first month immediately. The charging card I ordered was marked as "ordered" in the app but was never delivered—even after several weeks.

I changed my plan to the free one on the same day I registered, but that didn't seem to matter. I still got charged, and the card never arrived.

When I contacted support via the app, I received no response at all. I then called their support number, but the person who answered said she couldn't help me and told me to send an email instead. When I mentioned that I would contact consumer protection, her response was simply "you can do so"—very dismissive and unhelpful.

I sent an email as instructed. I never got a reply, but two days later they processed a refund and removed the charging card from my account. So someone must have seen it, but they never had the courtesy to respond.

I also requested that they close and delete my account under GDPR, but my account is still active and I can still log in. It seems like they don't take customer requests seriously.

Overall, this company feels disorganized and unresponsive. They take your money, don't deliver what they promise, and offer no real support when things go wrong. I would strongly advise others to look elsewhere.

Excellent support service over phone to resolve issues and Patrick was very helpful to me

Very helpfull staff and correct diagnosis. Explained how much it would cost and no hidden charges.
Very professional

I had a top class experience from Epower I had a Zappi from MyEnergy installed under warranty by David Hall (Epower) very effectively & I had an issue with the MyEnergy app after & Patrick (Epower) was more than helpful in getting it sorted for me. Excellent service.

Excellent technical support from Patrick