Epic Cellars Reviews 

3,579
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 441 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and professional, ensuring that every single interaction remains supportive, kind, and reassuring throughout the entire process. People also heavily highlight the wonderfully smooth user experience, mentioning that everything is handled efficiently and without experiencing any confusing complications. Consumers note that communication is remarkably constant and thorough, keeping everyone completely informed about all the important next steps along the way. Furthermore, reviewers consistently express deep satisfaction with the impressively fast payment processing times received shortly after successful product inspection.

What people talk about most

Service

Consumers find service to be positive, highlighting a smooth, professional, and seamless experience from... See more

Staff

Reviewers highlight positive aspects of staff, praising their exceptional professionalism, helpfulness, and... See more

Payment

People report positive experiences with payment, highlighting the incredible speed and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a seamless,... See more

Customer service

Users describe positive interactions with customer service, highlighting great communication from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a little apprehensive about the idea of sending my valuable bottle to complete strangers. In the end I couldn’t be more pleased. From start to finish they provided fast and honest communication.... See more

Company replied

Rated 5 out of 5 stars

Receiving daily updates on the progress of the shipment. The quick payment into my bank account, The friendliness of your representative even though we never spoke. When I asked for little bit than th... See more

Company replied

Rated 5 out of 5 stars

This company is beyond belief! They are professional, caring, compassionate, and straight forward honest! They explain in detail exactly what is needed to complete a transaction and do exactly what is... See more

Company replied

Rated 5 out of 5 stars

Epic Cellar's team did a fantastic job of helping and guiding me with the process of selling my chateau wine to them with numerous emails constantly to stay up to date on what to do and when to ship... See more

Company replied


Company details

  1. Wine Cellar

About Epic Cellars

Written by the company

Epic Cellars is ready to buy your collectible wine, whiskeys, scotch, and cognacs. We pride ourselves on being the only 5-star rated wine & spirits purchasing company. We offer fair prices, the most streamlined process, and quickest payment turnaround in the industry. Plus we are pretty fun to do business with!

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Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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5.0

All reviews

(3,579)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole process was speedy and…

The whole process was speedy and smooth. Communication with Debbie was great, she was very receptive. I had one issue, reached out to her and she immediately responded and resolved the issue. I didn’t think it would be this easy!

26 August 2026
Epic Cellars logo

Reply from Epic Cellars

So glad to hear you had a good experience! We do our best to be as helpful and user friendly as possible.
Cheers!
Debbie and the Epic Cellars Team

Rated 5 out of 5 stars

Working with Epic Cellars was easy.

Working with Epic Cellars was easy. Everyone is friendly and helpful and just made the whole process go so smoothly. Highly recommend!

2 September 2026
Epic Cellars logo

Reply from Epic Cellars

Thanks so much for the 5 Star review and recommendation!
Cheers!
The Epic Cellars team

Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish. From the estimate to shipping to payment. Highly recommend.

28 August 2026
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Reply from Epic Cellars

WOW! Thanks Mike for two - 5 Star reviews! More than that, thank you for your recommendation!
Cheers!
The Epic Cellars Team

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process, good payout for my wines, customer service was incredible. 10/10

27 August 2026
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Reply from Epic Cellars

Thank you so much Salvatore for this 5 Star review of our service at Epic Cellars! We're so glad to hear we are a TEN!
Cheers!
Debbie and the Epic Cellars Team

Rated 5 out of 5 stars

Everything was easy and quick

Everything was easy and quick. Every person I dealt with, at your company was wonderful, very professional and kind. I would recommend you to anyone interested.

27 August 2026
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Reply from Epic Cellars

Hi Elizabeth! Thank you so much for your gracious review of our 5 Star personnel! We appreciate you choosing to sell your Dom P with us at Epic Cellars.
Cheers!
Krista

Rated 5 out of 5 stars

A+ Experience with Epic Cellars

My first experience selling to Epic Cellars was seamless! From the very beginning, Debbie and the team were incredibly communicative and responsive. The quote came quickly, the offer was fair, and they kept me informed every step of the way.

What really stood out was the communication during the entire process. I received daily tracking updates as my bottle made its way to their facility, so I was never left wondering where things stood. Once it arrived, everything moved quickly and payment was prompt.

It’s rare to find a process this easy and well-communicated from start to finish. Debbie and the Epic Cellars team have earned my trust, and I would absolutely recommend them to anyone looking to sell a bottle.

26 August 2026
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Reply from Epic Cellars

Hi Rebecca! This is the best review! Earning our sellers' trust is huge when dealing with a company you find online. Thank you for the 5 Stars!
Cheers!
Debbie

Rated 5 out of 5 stars

The ease of this sale was amazing

The ease of this sale was amazing! The whole team at Epic Cellars were great to deal with and the communication was spot on. They made it so easy from first contact. More companies need to use this model that Epic Cellars use! When it’s time to sell more of my bottles they will be the first company I’ll reach out too! Thank you!

26 August 2026
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Reply from Epic Cellars

Hi Craig! Thanks so much for this review! More importantly, thank you for choosing to work with us again in the future! Cheers!
The Epic Cellars Team

Rated 5 out of 5 stars

Sold product

Sold product

Great experience and fantastic open transaction process.

24 August 2026
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Reply from Epic Cellars

Thank you so much for the 5 Stars! We appreciate you choosing to sell your wine collection with us at Epic Cellars.
Cheers!

Rated 5 out of 5 stars

Excellent communication with real…

Excellent communication with real people (gasp!) throughout the entire process was refreshing. Website provided helpful info on the entire process and had a great sense of humor to boot.

12 August 2026
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Reply from Epic Cellars

Ha Ha! We are actual, real people that love reviews like this! What is life without humor.
Thank you for the 5 Star review! Much appreciated.
Cheers Rebecca!
The Epic Cellars Team

Rated 5 out of 5 stars

Great experience with this site

This was the first time I have ever sold a champagne bottle online.The process was very smooth, and everything was explained along the way.
The shipping was very easy as it came in the mail the box the packaging the address label. Once shipped it arrived quickly, and the evaluation of the bottle was also very smooth and quick. Received our payment for the bottle within five days.

17 August 2026
Rated 5 out of 5 stars

Great follow-up

Great follow-up! Stood by their promises! Highly recommend!

21 August 2026
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Reply from Epic Cellars

Thank you so much for this review! We really try to be as upfront and honest as possible.
Cheers!
The Epic Cellars Team

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Great timeline and responsiveness. Very adequate pricing and payment timeline.

20 August 2026
Epic Cellars logo

Reply from Epic Cellars

Thank you very much for the 5 Star review of our service! We appreciate your business!
Cheers!
Epic Cellars

Rated 5 out of 5 stars

Just a fantastic experience from…

Just a fantastic experience from beginning to end... Seamless communication, great follow up, and prompt payment

19 August 2026
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Reply from Epic Cellars

Wonderful! So glad to hear you are pleased! Thanks for the 5 Stars!
Cheers!
The Epic Cellars Team

Rated 5 out of 5 stars

Easy and convenient

Process was fair and easy

19 August 2026
Epic Cellars logo

Reply from Epic Cellars

Hi Rob! Good to hear from a seller that our process is convenient! In today's busy world, at least one thing is! Thanks for the 5 Stars!
Cheers!
The Epic Cellars Team

Rated 5 out of 5 stars

Easy and quick pay

19 August 2026
Epic Cellars logo

Reply from Epic Cellars

Hi Debra! Thank you so much for choosing to sell your wines to us at Epic Cellars! Glad to hear it was an easy process for you!
Cheers!
The Epic Cellars Team

Rated 5 out of 5 stars

Absolutely awesome

Absolutely awesome! Great communication, literally walked me through each part, sent the packing materials and it was perfect and precisely thought out. GREAT company!

19 August 2026
Epic Cellars logo

Reply from Epic Cellars

Thank you so much for the 5 Stars! We're very glad to hear you are pleased with your transaction!
Cheers!
The Epic Cellars Team

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