Echoarchiv Reviews 

1,098
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,098)

1,090 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BETRUG

ZUM SCHLUSS SIND DAS SOGAR NUR etwa 60 Euro geworden und nicht 66 €

BETRUG! Die Sendung ist nach 4 Wochen nie angekommen. Der Versandlink längst abgelaufen. Niemand geht ans Telefon! Eben habe ich ein Sendungsstatus per mail bekommen, dass die Sendung zurück an den Absender geht!!!! Ich habe nichtmal ein Zettel im Briefkasten, dass man versucht hat, die Sendung zuzustellen!!!!! Jetzt natürlich tut die Firma so, dass sie mir mein komplettes Geld nicht erstatten werden.... OHHHHHHH Natürlich... Superformul!

Ich habe nie Refund von 75% abgelehnt!!!! Wie behauptet Emilia von Echoarchiv!!!!! Ich habe 100% refund verlangt! Man dreht dir hier die Wörter in dem MUND. Eine außergewöhnlich schlechte Erfahrung!

Hello Alexander,

Thank you for your message. I understand how frustrating it is that you did not receive a delivery notice.

The tracking for order #24549 confirms that parcel JSEIL1400241820YQ is being returned to the sender. The latest scan from October 6, 2026 references Mainz-Bingen and Frankfurt HUB. The parcel is currently on its way back and has not yet been confirmed as received at the warehouse.

As the parcel is treated as destroyed upon arrival at the warehouse, an immediate full refund of €88.89 cannot be provided under this process. However, we can offer you an exceptional 75% refund of €66.67.

Please confirm whether you accept the €66.67 refund offer.
Gesendet: Mittwoch, 7. Oktober 2026 um 09:55
Betreff: Re: Aw: Bestellung #24549 bestätigt
Hello Alexander,

I understand your frustration that the parcel was not delivered and that you did not receive a delivery notice.

Tracking number JSEIL1400241820YQ is confirmed as returned to sender. The latest carrier scan was recorded on October 6, 2026 and referenced Mainz-Bingen and Frankfurt HUB. The parcel has not been delivered and has not yet been confirmed as received at the warehouse.

Within this returned-delivery process, the full refund of €88.89 cannot be provided. The authorized resolution was the exceptional 75% refund of €66.67, which you rejected. No further resolution is available within this process.
Mit freundlichen Grüßen, Emilia

Hello Alexander,

You did not use the exact words “I reject €66.67.” However, your reply stated: “NO WAY! YOU REFUND ME MY FULL AMOUNT!” As this demanded the full amount instead of the offered €66.67, it was treated as a rejection of that alternative.

Tracking number JSEIL1400241820YQ confirms that the parcel is being returned to the sender. The latest scan, recorded on 6 October 2026, references the Mainz-Bingen and Frankfurt HUB locations. The parcel is still on its way back and has not yet been confirmed as received at the warehouse.

Under this returned-delivery process, the full refund of €88.89 cannot be provided. The exceptional resolution available was a 75% refund of €66.67, and no further resolution is available after that offer was rejected.

7 October 2026
Unprompted review
Echoarchiv logo

Reply from Echoarchiv

Hallo
Vielen Dank für Ihr Feedback.
Es tut uns leid zu hören, dass Sie eine solche Erfahrung gemacht haben, und wir verstehen Ihren Ärger so etwas möchten wir unseren Kunden keinesfalls zumuten.

Wir werden Ihnen in Kürze eine Nachricht per E-Mail senden, um das Problem so schnell wie möglich zu lösen.

Bitte prüfen Sie Ihren Posteingang. Wir freuen uns darauf, die Situation zu klären und Ihnen ein besseres Erlebnis zu bieten.

Rated 1 out of 5 stars

Complete scam

Complete scam. Avoid at all cost.
Company broke numerous EU consumer laws, falsely advertises and blatantly lies to customers... they lie about anything they can, from place of origin to the owning "storefronts".
This is a money grab and do not venture here, expect to lose alot of money if not careful.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

AbsolutelyTerrible

AbsolutelyTerrible! They ask for a review the moment you make the purchase in exchange for a discount. AND 2 Weeks delivery time -from China- AND a sticker on the packing with love from Canada, even though its from China. The product itself is a low quality plastic product you'd get in a 1€ shop in Germany, not like on the photo or in the description

14 September 2026
Unprompted review
Rated 1 out of 5 stars

⭐☆☆☆☆ (1/5)

⭐☆☆☆☆ (1/5)

Unfortunately, this was one of the worst online shopping experiences I have had.

I ordered two pairs of loafers in sizes 43 and 44. Each pair was shipped individually and without a proper shoebox, which gave a very poor first impression.

The quality was far below what was advertised. The shoes were described as suede, but they had an extremely strong chemical and plastic smell right out of the package. The odor was so intense that I didn't even want to try them on because I was genuinely concerned about the materials used.

Another major issue is the return policy. The website advertises free shipping, but if you want to return the products, you have to pay for expensive international return shipping to Canada yourself. This important information is not made clear before purchasing and makes returning unsuitable products unnecessarily costly.

Overall, the product quality did not match the description, the packaging was poor, and the return process is unfair and expensive. I cannot recommend this store and will definitely not order from them again.

5 June 2026
Unprompted review
Echoarchiv logo

Reply from Echoarchiv

Hallo Christof,
Vielen Dank für Ihr Feedback.

Es tut uns leid zu hören, dass Sie eine solche Erfahrung gemacht haben, und wir verstehen Ihren Ärger so etwas möchten wir unseren Kunden keinesfalls zumuten.

Wir werden Ihnen in Kürze eine Nachricht per E-Mail senden, um das Problem so schnell wie möglich zu lösen.

Bitte prüfen Sie Ihren Posteingang. Wir freuen uns darauf, die Situation zu klären und Ihnen ein besseres Erlebnis zu bieten.

Rated 5 out of 5 stars

Very good service

Very good service. Great quality of the product I ordered. Customer service respond very quickly and very helpful.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

SACM!

They claim to recive payments only from PayPal, but they offer other methods in the checkout, once you use the bank transfer, they keep on changing IBANs from one tiem to another, they claim non of the transaction were recieved, scam!

28 April 2026
Unprompted review
Show reviews in all languages. (1,098 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look