EBS d.a.c. Reviews 

EBS Greystones!

I couldn’t recommend Elaine Healy highly enough. From start to finish, Elaine was incredibly professional, knowledgeable and supportive throughout the mortgage process.

She took the time to explain everything clearly, answered all of our questions and made what could have been a stressful experience feel straightforward and manageable. Elaine was always responsive, approachable and genuinely committed to finding the best outcome for us.

Her expertise, attention to detail and personal approach really stood out. We felt completely looked after and confident that we were in safe hands every step of the way.

Thank you, Elaine, for all your hard work and guidance. We are extremely grateful and would happily recommend you to anyone looking for a mortgage advisor!

Misplaced my mobile on bus no. 67, Zaandam. Called the company a few minutes later and they said they could not contact the driver and that I should start checking the company's site for
lost and found. We don't live in Zaandam, so this "advice" is totally worthless. Waiting for the bus at the Zaandam station, so that we can, hopefully, ask the driver ourselves...
Update: We called the Ebs Lost and Found, told them that we tracked the phone's location in their Zaandam garage, but the woman told us that we can't go there to collect it ourselves and that we had to wait until it is posted on their website!!! We told her again it was important to have it today, but she said she could do nothing, and hung up on us!!! This is UNBELIEVABLE!! I could never have expected such a lousy and unhelpful service from a Netherlands company. You people should be stopped from operating. Just ridiculous!

I was provided an excellent service by Rob and Aoife at the IFSC EBS Branch. They were extremely helpful and communicative over the many months I worked with them and I could not be more thankful to them - I would highly recommend.

Lads, the App needs to be replaced with a brand new one. I am senior IT Director at one o the biggest tech company in the world. My old grandmother is using this thing that you call an App. Let me tell you , this app is stone age tech. If i would be working there i would sack all of you and would hire a couple of young talented devs and i would have a brand new functioning ,tested and deployed app on the table for rollout in one month.You are wasting tax payer money on this crap, deliver quality services; if you are not capable get out.

We are extremely happy with the service provided by EBS Wexford. A special thank you to Miriam, who supported us throughout the entire mortgage process. She was always available, answered all of our questions promptly, and guided us every step of the way with professionalism, patience, and genuine care.
Thanks to her dedication and support, we successfully purchased our home with a mortgage. We truly appreciate everything she did for us and highly recommend EBS Wexford to anyone looking for outstanding customer service.

For many years EBS were to me a four or five star financial institution. Over the last ten to fifteen years every aspect of their business which I have engaged with them in has seen a seriously significant downward slip to basically a one star service..

Reading other reviews on trustpilot and elsewhere this is obviously a view held by many of their clients…

If you are looking for a standard bank avoid EBS and it’s parent company AIB… as the rot well and truly set in with EBS just after AIB bought EBS…

Bus 455 is never on time. Absolute joke. It either leaves early or is 20 minutes late. What is going on?! Why am I paying for such garbage.

The facilities for online banking, and in particular for the EBS phone APP, are primitive and an appalling standard to hold for Banking today. With regards to easy access/viewing/actioning of an individuals finances, the quality is totally substandard. It is the third world of online/mobile banking to the point its limitations are in fact dangerous. It is a failure of EBS management for not modernizing these basic facilities.

⭐⭐⭐⭐⭐ Highly Professional and Efficient"I recently dealt with Conor at the EBS Dundalk office to switch over to a Green Mortgage. Having dealt with standard, slow bank hotlines in the past, the face-to-face local service here was a breath of fresh air. Conor was incredibly efficient, highly professional, and secured our new rate expediently. He knows the industry inside out and doesn't waste any time getting things moving. I would highly recommend Conor Waters and the whole Dundalk team to anyone looking to switch and save on their monthly payments."

We had an outstanding experience working with Perry at EBS as our mortgage advisor. From the very beginning, he was incredibly supportive, knowledgeable, and genuinely invested in helping us secure our home.

What really stood out was how smooth and efficient the entire process was. We received our keys in just two months, which felt remarkably fast, and that’s largely thanks to Perry’s professionalism and clear guidance every step of the way. He was always available to answer our questions, explain things in a way that made sense, and keep everything moving without unnecessary delays.

Buying a home can be stressful, but Perry made it feel manageable and even exciting. We always felt like we were in safe hands. We’re truly grateful for his help and wouldn’t hesitate to recommend him to anyone going through the mortgage process.

Thank you again, Perry, for helping us reach such an important milestone!

Our mortgage broker is based inClonmel Perry Daniels. He made our experience so positive. He was easy to contact fast and efficient. He always kept communication open and would highly recommend him to anyone applying for a mortgage we were thrilled with the service thanks Perry.

Claire & Gareth O’Donovan

When I was securing mortgage, I have to say that EBS Parkway were a dream to work with. Padraig was an absolute GEM and really made the process so worthwhile and a breeze! He really was reliable and also, a warm, friendly person to deal with! I’d highly recommend getting in touch with Padraig for anyone looking to have their mortgage secured in the most stress free way possible!

So poor and terrible service. The bus is sometimes late or never comes and then I have to be late for work.
Sometimes the buses are there but no chauffeur or the chauffeur is in but just fitted.
Het is zo verschrikkelijk!.
Everyone should be able to drive and own a car to avoid these frustrations.

Extremely backward. Okay they offer one of the few (only?) 'proper' current accounts with no fees and I don't live in the ROI so it suits me for the amount I use it, but everything is outrageously backward.

I've moved house, have to change address with 20+ organisations, EBS is by far the most difficult, I need to visit the branch - I don't live in the ROI and would usually only be there at weekends or holidays - alternatively I can print out a form, fill it in, scan it, email it, send it, they'll send it to the branch I opened the account with who will review it. When I eventually found what looks like the right form it says I need to send copies of my ID signed by a cop or solicitor...my gawd. If this is supposed to be in the name of security it's backfiring, they will be sending confidential correspondence to me at an address I don't live at and have no link to.

I have several other bank accounts...in all other cases changing address takes two ticks and can be done online.

I just called one of EBS' branches near my hometown to see if they could offer any advice, I got a recording saying that due to COVID 19 (it's 2026!!!) they are open from 10-4 Monday to Friday, I called at 11:30 on a Tuesday and nobody answered. A shambles of a company!

had an excellent experience working with Fergus and Lesley in EBS Tallaght. This is the second time I have organised my mortgage through them and they were always extremely helpful throughout the entire process of organising my mortgage, taking the time to explain everything clearly and making the process feel straightforward and stress-free. They consistently responded to my questions promptly and worked hard to find us the best options available. Their professionalism, knowledge, and dedication made a huge difference, and I wouldn’t hesitate to recommend them to anyone looking for mortgage advice.

I cleared my mortgage, they then took the next two payments (9k). Accepted this was an error and still waiting for the refund. Appalling interactions. Would have been corrected same day. Constantly told it will be fixed then just not. Never use this bank.

The absolute worst banking app I have ever used. Keeps timing out, won't let you cofirm, layout on certain Samsung phone does not display the confirm button, have to wait for a 6 digit code, which then doesn't work. So frustrating. Got so fed up with it, I walked to the bramch but they had one teller and a queue of people and 2 people in the background doing nothing who didnt hop onto a till to help. Useless.

Trash, none existent customer service / tech support
the authenticator app is completely useless.

I log in, it asks to confirm on the app. i confirm on the app and the banking website in the browser says push notifications not turned on and locks me out, but the app says authentication successful.

unable to do anything without the app but the app is complete trash....

I have been dealing with Fergus and his team for my current mortgage as well as previous mortgage.
They are most friendly and personal people that I have ever dealt with in banking.
My mortgage was approved within three days and when I found the house the rest of it was your approved in three days.
I rang on the Friday to get evaluation for the property and I had the valuation back on Friday afternoon.
Even the agent Bob who was dealing with my life insurance is so friendly and kind.
I just can't get over the way that they treat people like they are important whereas the other banks treat people like they just a number.
I have not drawn down on the second mortgage as yet however I know there are not going to be any hassles because everything is over the line already.
Thank you so much and making a difficult process as simple and easy as possible with your team specifying Fergus Bob and Yasmine.

I had a deeply frustrating experience with a recent cash lodgement at EBS Clontarf. The teller was required to take the cash away from the counter for machine counting, out of my view. This private counting resulted in a €100 shortage on my deposit. I believe the bank's policy of conducting the final, binding count out of the customer's sight is a flawed procedure that leads to serious errors and undermines customer trust. The response when I raised the issue was also very poor.