EBS d.a.c. Reviews 

I applied for a mortgage with EBS Ennis and I have to say, Emer, Caroline and the team were fantastic and really went over and beyond on this with me. Extremely helpful and I was guided through the whole process including problems that arose. Excellent to deal with.

We had a very positive experience with EBS Ennis. From starting our application with Orla, she talked us through everything then helped us gradually build our application over time. We then worked with Caroline who was so efficient and prompt in any queries we had along the way. We would highly recommend working with EBS, in addition to their very competitive mortgage rates.

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We are incredibly grateful to Eileen for her outstanding support throughout our mortgage journey. She was professional, patient, knowledgeable and always available to answer our questions.

Despite the challenges and delays along the way, Eileen remained supportive, reassuring and dedicated to ensuring everything went smoothly.

Her hard work and commitment helped make our dream of owning our first home a reality. We couldn't have asked for a better mortgage broker!

Thank you so much, Eileen. We highly recommend your services! 🏡❤️

If I could give less I would. Worse than useless. Promised faithfully to call back 3 times and never did. Gave up in the end. Useless

Been a customer for nearly 50 years and a combination of their terrible online system, poor Customer service and disconnect between CS and branch staff is making me consider changing my bank

Phone their call centre for a 1tpc.
After 7 security questions, the final one being a Transaction on the account , then was ask the amount of the top of my head gave a rough amount not good enough..had to be the exact amount after rummaging around to find a statement, gave the amount to be told the has to be within the last 2 weeks.

I was waiting for them to confirm my knicker and bra size 😠

Fecking ridiculous, Secruity questions yes but this was over kill all I needed was a code sent out , i was not withdrawing any money..
The operator was a real jobs worth and so curte would suggest sending her to a customer care course..

Avoid the call centre
No customer service or care

Cannot do anything without them screwing it up. The most incompetent organisation I have ever interacted with. Their systems are archaic. Their apps are glitch-ridden. Their communication is non-existant. And if you have a problem, good luck getting any response from them. I dont understand how a company can function like this. Incredibly frustrating as a life long user of EBS

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James McCarthy of EBS Swords has honestly been one of the biggest reasons our mortgage journey felt so much smoother.

From start to finish, he has been absolutely brilliant — professional, knowledgeable, very hands-on, and genuinely supportive throughout the whole process. You can really tell that he cares about his clients and doesn’t just treat you like another application.

He was always on top of things, kept us updated, answered our questions, and was there whenever we needed guidance. Even during the stressful parts of the mortgage process, we always felt that we had someone in our corner.

Out of everyone we dealt with throughout our mortgage journey, James was definitely our biggest gem. 💎 He made such a complicated and stressful process feel much more manageable and straightforward.

We’re genuinely so grateful for all the time, effort and support he gave us from beginning to end.

Thank you so much, James! We couldn’t have asked for better support throughout our mortgage journey. Highly, highly recommended! ❤️🏡

Took them 4 weeks to dispute legitimate fraud on my account and I still have to give a form to the police which some bs, their app needs help too

EBS Greystones!

I couldn’t recommend Elaine Healy highly enough. From start to finish, Elaine was incredibly professional, knowledgeable and supportive throughout the mortgage process.

She took the time to explain everything clearly, answered all of our questions and made what could have been a stressful experience feel straightforward and manageable. Elaine was always responsive, approachable and genuinely committed to finding the best outcome for us.

Her expertise, attention to detail and personal approach really stood out. We felt completely looked after and confident that we were in safe hands every step of the way.

Thank you, Elaine, for all your hard work and guidance. We are extremely grateful and would happily recommend you to anyone looking for a mortgage advisor!

Misplaced my mobile on bus no. 67, Zaandam. Called the company a few minutes later and they said they could not contact the driver and that I should start checking the company's site for
lost and found. We don't live in Zaandam, so this "advice" is totally worthless. Waiting for the bus at the Zaandam station, so that we can, hopefully, ask the driver ourselves...
Update: We called the Ebs Lost and Found, told them that we tracked the phone's location in their Zaandam garage, but the woman told us that we can't go there to collect it ourselves and that we had to wait until it is posted on their website!!! We told her again it was important to have it today, but she said she could do nothing, and hung up on us!!! This is UNBELIEVABLE!! I could never have expected such a lousy and unhelpful service from a Netherlands company. You people should be stopped from operating. Just ridiculous!

I was provided an excellent service by Rob and Aoife at the IFSC EBS Branch. They were extremely helpful and communicative over the many months I worked with them and I could not be more thankful to them - I would highly recommend.

Lads, the App needs to be replaced with a brand new one. I am senior IT Director at one o the biggest tech company in the world. My old grandmother is using this thing that you call an App. Let me tell you , this app is stone age tech. If i would be working there i would sack all of you and would hire a couple of young talented devs and i would have a brand new functioning ,tested and deployed app on the table for rollout in one month.You are wasting tax payer money on this crap, deliver quality services; if you are not capable get out.

We are extremely happy with the service provided by EBS Wexford. A special thank you to Miriam, who supported us throughout the entire mortgage process. She was always available, answered all of our questions promptly, and guided us every step of the way with professionalism, patience, and genuine care.
Thanks to her dedication and support, we successfully purchased our home with a mortgage. We truly appreciate everything she did for us and highly recommend EBS Wexford to anyone looking for outstanding customer service.

For many years EBS were to me a four or five star financial institution. Over the last ten to fifteen years every aspect of their business which I have engaged with them in has seen a seriously significant downward slip to basically a one star service..

Reading other reviews on trustpilot and elsewhere this is obviously a view held by many of their clients…

If you are looking for a standard bank avoid EBS and it’s parent company AIB… as the rot well and truly set in with EBS just after AIB bought EBS…

Bus 455 is never on time. Absolute joke. It either leaves early or is 20 minutes late. What is going on?! Why am I paying for such garbage.

The facilities for online banking, and in particular for the EBS phone APP, are primitive and an appalling standard to hold for Banking today. With regards to easy access/viewing/actioning of an individuals finances, the quality is totally substandard. It is the third world of online/mobile banking to the point its limitations are in fact dangerous. It is a failure of EBS management for not modernizing these basic facilities.

⭐⭐⭐⭐⭐ Highly Professional and Efficient"I recently dealt with Conor at the EBS Dundalk office to switch over to a Green Mortgage. Having dealt with standard, slow bank hotlines in the past, the face-to-face local service here was a breath of fresh air. Conor was incredibly efficient, highly professional, and secured our new rate expediently. He knows the industry inside out and doesn't waste any time getting things moving. I would highly recommend Conor Waters and the whole Dundalk team to anyone looking to switch and save on their monthly payments."

We had an outstanding experience working with Perry at EBS as our mortgage advisor. From the very beginning, he was incredibly supportive, knowledgeable, and genuinely invested in helping us secure our home.

What really stood out was how smooth and efficient the entire process was. We received our keys in just two months, which felt remarkably fast, and that’s largely thanks to Perry’s professionalism and clear guidance every step of the way. He was always available to answer our questions, explain things in a way that made sense, and keep everything moving without unnecessary delays.

Buying a home can be stressful, but Perry made it feel manageable and even exciting. We always felt like we were in safe hands. We’re truly grateful for his help and wouldn’t hesitate to recommend him to anyone going through the mortgage process.

Thank you again, Perry, for helping us reach such an important milestone!

Our mortgage broker is based inClonmel Perry Daniels. He made our experience so positive. He was easy to contact fast and efficient. He always kept communication open and would highly recommend him to anyone applying for a mortgage we were thrilled with the service thanks Perry.

Claire & Gareth O’Donovan