Avantmoney Reviews 

Great experience with Avant for our first home mortgage. Samantha was excellent as our mortgage advisor and the process was fast!

Thank you Avant and a big thank you to Samantha!!!

14 minutes on hold, no answer. Absoloute disgrace to hold a customer for that long. Not much point saying a person can ring up to 8pm if ye put people on hold and not answer. Disgrace.

Customer service is so slow. Waited for 30 mins on the phone

Extremely straightforward mortgage process throughout. Claire D. was brilliant, very knowledgeable and helpful, and always very quick to respond.

Couldn’t recommend Sam in Avant money enough. She coached us through the mortgage process really competently and diligently and we always felt we were in great hands. She is really friendly and helpful and there was never any question too small. It ended up being the easiest part of the home acquisition process. Definitely recommend asking to deal with Sam.

I don’t know where to start. Can’t get manager on phone to deal with major issue regarding replacement card not processed as promised. Did ring back and was not COMFORTABLE to give her surname on the phone and had asked “why I wanted it” Sally @ Avantmoney I find this ludicrous in the extreme.
Funny people, I can’t believe how they operate. Oh client has issue over mistake we made let’s see if he will go away?

We would like to sincerely thank Avant Moneyfor helping us secure the mortgage for our apartment. We are extremely happy with the service we received, the whole process was clear, efficient, and much quicker than we expected.

A special thank you to Pedro, our Mortgage Adviser, for his support throughout the entire process. He guided us through every stage, explained what was needed, followed up on our documents, and made sure everything progressed smoothly. His help made the mortgage process and our move into the new apartment much easier and less stressful.

We really appreciate the professionalism, clear communication, and excellent support we received.
Thank you again for helping us achieve such an important milestone.

Absolutely shit service. Customer service is so poor. Not worth going with them at all.

Terrible communication and zero accountability. Every time you call customer service, the representatives refuse to help over the phone and tell you to send an email instead.Once you send the email, it vanishes into a black hole—there is absolutely no automated acknowledgment or reply. When you finally call back to follow up, the agents claim they never received your email in the first place. You are left completely stuck in a loop with no way to get an answer or resolve your issue. Avoid if you expect reliable customer care.

We have our main mortgage with avant money switching from Ulster Bank in 2021. We recently applied for a top up for home improvements and Catherine Griffin from Avant was our mortgage advisor and she guided us through the whole process from start to finish. It's a lot of work getting all the documentation in but Catherine reviewed and helped us through everything. I would highly recommend

Return Customer for new house.
We had a great experience when switching mortgages to Avant previously so they were our first choice for our new home mortgage. Josipa was fantastic from start to finish, readily available and always quick to respond to any queries or general questions. The whole process was so smooth and their portal is very clear and easy to use. We knew where we were at every stage and when Josipa had annual leave, her colleague Jenny guided us through the final steps to getting our keys. Would highly recommend them for level of service and great rates for your mortgage.

We shopped around and Avant from the first interaction were a winner for us. We had very clear communication throughout the long process and Catherine Griffin our mortgage adviser assisted us every step of the way.

While Avant’s competitive rates were certainly a factor in our decision, it was Catherine's support, knowledge, responsiveness and attention to detail that ultimately set Avant apart from the other providers we considered.

We truly appreciated all Catherine's help and would recommend her without hesitation!

Alix took over our application when a colleague of hers left. She was extremely helpful, she was really on top of things from the start. Extremely efficient and continously updated us on our application. I can honestly say Alix & Avant have been the best bank we've dealt with. She's definitely an asset to the Avant Mortgage Team. Thank you Alix for making everything so easy flowing & very miminum stress.

Superb service from Gerard Donagh, if your a first time buyer deal with Ger. He guided us through the process from start to finish and couldn’t have made it easier, he was a constant point of contact for all queries (I had a fierce lot of queries). He always answered and gave brilliant professional advise and was highly supportive and knowledgeable regarding everything mortgage related.

Thanks Ger and Avant money but mainly Ger.

Pete and Amy

Used Avant as a first time buyer and found the whole process seamless. Aisling was assigned to us as an advisor from the start and couldn’t speak highly enough of her. Any questions we had were always answered promptly and with great detail. She alone made everything so easy for us. Couldn’t recommend Aisling and Avant more!

We had a great experience with our mortgage advisor, Aisling. She was highly responsive throughout the entire process and guided us seamlessly every step of the way.

The Mortgage Hub platform was excellent, allowing us to keep all documentation, actions, and progress updates in one convenient place.

The mortgage offer we received was the most competitive option available to us, with attractive interest rates and a generous cashback incentive. We also really appreciate Avant's overpayment policy, which offers greater flexibility than many other lenders.

We would highly recommend Avant to anyone looking for a mortgage provider.

Our mortgage advisor Aisling was fantastic from start to finish. Was always quick to reply and was always so helpful with anything we needed. Everything could be done at our own pace and everything was always accessible and easy to use. Highly recommend.

Been with this company a number of years for loans and credit cards. Have generally found them good to deal with. However recent issue where I topped up a loan. Error on their side where the wrong amount was transferred. I spotted the error not them. Mistakes happen however my annoyance was the way I was dealt with afterwards by certain staff. No apology from some.A disdainful and disinterested at times. Rather than put things right ASAP a kind of you will just have to wait attitude. Not good enough. Spoke to a manager after 3-4 phonecalls and issue sorted quickly. Prior to that fobbed off by others who just seemed to not care. Would I recommend Avant after this. NO!

My mortgage process was straightforward and very quickly processed by Samantha Massey. I went from placing my first bid to drawdown within less than 90 days. Samantha gave thorough explanations for the different options available to me and is incredibly responsive so you feel you are in safe hands. When Samantha was on annual leave Ger Donough stepped in and was very responsive too so the service provided was seamless from my experience. I recommended Avant to my family/friends/colleagues based on the excellent service I received.

Remortgaged with Avant due to BOIs higher interest rates (I don’t have an A or B BER rated home so no longer qualify for decent interest rates having been a lifelong customer).
Jenny Kilfeather was a pleasure to deal with throughout and Avant’s processes are quick and simple to deal with through their mortgage hub. When Jenny went on annual leave we were left in the very capable hands of Samantha Massey who helped us to get a final push on an early drawdown date. Both ladies were superb to deal with and highly recommend them and Avant if you are looking to remortgage.