Emerald Guitars Reviews 

I just received a black X20 that was a stock guitar in the USA. I live in Hawaii and wanted a guitar that could stand up to the huge daily changes in temperature and humidity. The X20 has exceeded my expectations in build quality and sound, both unplugged and plugged in with the HiFi Duet pickup system through an LR Baggs VoicePrint DI. The Gotoh tuners are a joy. Love this guitar. I had no prior experience with Carbon Fiber and this Emerald has me very happy with my choice! Highly recommended 🤙

Phenomenal from start to finish.
I've had my X-20 for around 6 months. I was blown away with the look of the finished guitar when I picked it up and the sound is just as beautiful as the finish of it. The design and spec I submitted had many custom features and the final product was incredible. Customer service has been exemplary through the entire process with very quick turnaround on any queries I've had. Caolan and Kevin were amazing from showing me around the factory to quickly responding to any email queries I had. I cannot rate Emerald highly enough.

My X10 slimline arrive in perfect shape. Played great right out of the case. A quality instrument without question. I definitely made the right decision choosing an Emerald guitar. Very happy with the purchase.

Didn't like that we could t get ahold of customer support and the sound of the guitar

I was expecting a 4 to 6 week waiting period as stated on the site. However, I shortly received an email stating that there was a guitar that was available. I received that in about 3 or 4 days. good service , good shipping and thanks for the nice Mug!!!

Arrived with a string that instantly popped and loosened. Unsure if this is due to shipping or how it was set up. First guitar so unsure how common this is on arrival.

the instrument exceeds my expectations for a "stripped down" composite guitar. a bright, forward tone. the build quality and finish are delightful. the pickup battery pack had come adrift in the body requiring some "aftermarket" velcro and adhesive to anchor it. i am playing it more than i had anticipated, having bought it solely for RV tripping in inclement climates. there are a few fine guitars on the wall here at home enjoying hearing this little brother's voice. it really is a joy to play. delivery was swift. set-up is comfortable. well done!

I ordered an in stock X-7 that was shipped from Florida. Shipping was quick. I love the quality, playability and sound of my new X-7. It’s also very pretty. Customer service is great for any questions before or after the sale.

The web site is easy to navigate. My apparel purchase was easily completed and good communications were provided by email about the order and shipment. I was confused why only one item was delivered and contacted customer service to confirm the other item was shipped. Within hours I had confirmation back from customer service and the tracking number for the second shipment. Thanks!

The guitar is amazing! I've never purchased something so expensive without seeing it first but am thrilled with it. 2 things: 1) I ordered from "in stock" and I believe the neck width is slightly larger than "standard." It would be good to have any specs like this highlighted somehow in the description. 2) I would have appreciated more immediate communication regarding the shipping process right after I ordered. I was a bit anxious after hitting the submit button.

First rate quality product, easy order process and any questions or concerns I had were addressed promptly.
My first Emerald in 2019 was a custom X10; love it! There have been no issues with it.
My latest, an X7 Opus, luckily was in stock in the Florida store and arrived at my home in Canada, 8 days from the day I ordered it in May, ‘26.
The battery pack, with battery had come loose from its attachment point during shipping and was obviously flailing around inside the guitar. Luckily, it didn’t cause any damage, other than knocking some wires from where they were attached with double sided tape to the body. Easily fixed by me, but I mentioned it to Kevin at Emerald and he assured me he would pass my concerns along, so hopefully the attachment issue could be rectified.
Any future guitars I order will be Emeralds. For me, there is no better choice.

Chris was a great host at the FL store. The X10 was beyond what I was expecting. It shipped to my home in a few days without incident. I am so inspired. Can't stop playing it. It's made me a better player. It plays like a dream. I am loving the vivid green! Never thought I'd have a green guitar. Thank you Emerald.

Emerald is an outstanding company. They consistently exceed expectations. I recommend them without hesitation. From the quality of their instruments to their top notch service - they have earned my trust and loyalty. I just purchased my 5th Emerald. If only they made pianos...

I've purchased a few guitars now from Emerald now and the experience has been excellent. The folks on the real-time chats have been extremely helpful and friendly. While I still enjoy going to local guitar shops to "play" and explore some of their guitars, I come back and play my X20 and get reminded how much I love it's feel and sound.

Sales representatives responded promptly to my inquiries. I received my guitar on schedule and in perfectly playable condition. I’m very pleased with the guitar as well as the purchasing process. My X7 sounds beautiful and plays well. I would purchase again from Emerald Guitars.

Beautiful guitars with wonderful tone, built and finished spectacularly well, top flight customer service. You can tell that they genuinely care about their customers and guitars and the efficacious processes that bring those two together.

Hello!

I wanted to say thank you so very much for the excellent Amicus Black Opus!
The Amicus is stunning and the quality of the workmanship is second to none!
I also love all of the on-line videos that you and your team do, it really shows the pride and love that is there at Emerald Guitars.
Thank you very much to all of your team there at Emerald Guitars!

Sincerely,

Gary Essex
Buffalo, NY USA

Placing my order was quick and easy. Using the online store to explore the various models and options available was fun and efficient. And the product I received is a fantastic guitar, perfectly set up, with incredible tone, and a delight to play. The included gig bag is excellent. Icing on the cake was the ceramic mug which was a surprise addition to the package.

I received my X20 Black Opus guitar promptly with good communication during the process. Although I did return the guitar within the 10 day trial, not because of any quality issues with Emerald, but because I needed a larger body guitar, the customer service reps were very helpful and friendly and returned my payment promptly. I wouldn't hesitate to buy from them again.

Thank you again for another beautiful guitar. She is my 5th and already thinking about an Amicus. Service,incredible quality workmanship . Have never been disappointed. Thank you again for another easy transaction