Uppbeat Reviews 

2,017
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, providing fast, solution-oriented assistance with a kind and understanding approach. Reviewers appreciate the quick response times, often receiving detailed and clear answers the same day or within 24-48 hours, contributing to an efficient and stress-free user experience. However, some people mentioned a desire for more diverse music options, such as additional lo-fi or non-lofi styles, and features like music trimming.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, responsiveness, and... See more

Customer service

Users describe positive interactions with customer service, consistently praising the team's responsiveness,... See more

Response time

People report positive experiences with response times, highlighting the team's communicative, responsive,... See more

User experience

Reviewers highlight positive aspects of user experience, praising the intuitive interface, ease of use, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the quality and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied

Rated 5 out of 5 stars

their music is fire and they have real people staff that respond to you instantly when you make an account not just a random automated email which feels real and helps a lot

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,017)

327 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I loved how clean and clear the site…

I loved how clean and clear the site is, as well as how user friendly and intuitive the system is to use. It makes the experience of creating videos a lot easier to choose from a variety of sounds and songs, without worrying about copyright issues or where the songs are coming from. I also loved the different price packages so that if you wanted to pay for some of the system but didn't care to use certain parts, you could pay for just what you were wanting. But if you didn't want to pay at all, you still had some great options to use and choose from for free. Great system!

21 July 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks, Courtney! We really appreciate this, and are so glad to hear you're enjoying Uppbeat :)

Rated 5 out of 5 stars

I received a response very quickly

I received a response very quickly. The response was friendly and very helpful. Based on this experience I will encourage others to use Upbeat.

20 July 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks, Cathy, we're so happy to have helped!

Rated 5 out of 5 stars

Had a problem safe listing my YouTube…

Had a problem safe listing my YouTube channel. Couldn’t find or recognise it and no drop down menu? Asked Rachel by email. She was brilliant! Told me exactly what to do and it worked. Very helpful.

10 July 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thank so much, Suky! We're so pleased to have helped with this :)

Rated 5 out of 5 stars

their music is fire and they have real…

their music is fire and they have real people staff that respond to you instantly when you make an account not just a random automated email which feels real and helps a lot

17 July 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for the kind words! We're so glad to have helped.

Rated 5 out of 5 stars

Great communication with customer support

I have been using Uppbeat for over a year and have always had a great experience. I have never had any billing issues, and I have been very happy with their music catalog and the quality of their service.
However, recently I used a song that unexpectedly resulted in 24 copyright claims, including claims from major companies. Uppbeat stepped in right away and helped me resolve the situation. Their team was extremely communicative, responsive, and supportive throughout the entire process.
The claims did not all happen at once. 22 appeared initially, and then two additional claims came in later (all for the same song). Even though this became an ongoing issue over several weeks, Uppbeat continued to communicate with me and worked diligently to help clear everything up. Thanks to their support, my account is now completely cleared.
I truly appreciate the level of customer service they provided during a stressful situation and I look forward to exploring more of their features and tools in the future.

22 June 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much for your kind words! Claims are exceptionally rare with Uppbeat, so we're so glad to have resolved this for you :)

Rated 5 out of 5 stars

Great

Great, kind customer service

14 July 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for your kind words, Aidan :)

Rated 1 out of 5 stars

Constant content strikes!!

Great selection of music, transitions, sound effects. Perfectly laid out and easy to search site.

However, far too many of my videos and more importantly live streams end up with strikes on them. Sometimes the Uppbeat claim release tool works perfectly, other times it takes them days. At that point I just scrub the song, which then distorts ALL audio. Incredibly frustrating.

I wouldn't use this for livestreaming, I would for sound effects, though there's obviously free alternatives.

Great concept, poor implementation

10 July 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi Greg,

Thanks for taking the time to share your experience. We're really pleased to hear you've enjoyed our music and SFX, as well as the site itself.

However, we're of course sorry to hear you've had a frustrating experience with copyright claims on your livestreams. Please rest assured that claims are exceptionally rare, and should never occur when using Uppbeat music.

Due to the complex nature of claims, we'd really like to take a closer look into this for you to understand why this is happening. If you'd be able to contact our Support team via the link below, we'll certainly investigate this further!

https://uppbeat.io/help-center/contact-form

Thanks again for your honest feedback, we really appreciate it.

Kind regards,
Rachel

Rated 5 out of 5 stars

I had a slight issue using the website…

I had a slight issue using the website on my phone and emailed support to see if they could help me. They replied promptly and both Rachel and Dano (Sorry if I've got the name wrong) were both really helpful and resolved my issue. This is my first experience with Uppbeat and it's reassuring to know they go the extra mile with their service.

10 July 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Chris, we're always here to help however we can :)

Rated 5 out of 5 stars

Actual customer service (imagine that!)

While most web-based subscription services make it next to impossible to connect (even to a robot), Uppbeat is different. I've found their support team not only available and exceedingly helpful, but, dare I say, upbeat. I wish all companies offered this level of responsiveness and caring.

8 July 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much Darren, we are always more than happy to help!

Rated 5 out of 5 stars

Dano O'Brien (Uppbeat) customer service…

Dano O'Brien (Uppbeat) customer service handled it wonderfully! My YouTube security checklist issue was resolved quickly! Thank you so much!

9 July 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so glad to have resolved this quickly and efficiently for you!

Rated 5 out of 5 stars

Uppbeat has a huge variety of music to…

Uppbeat has a huge variety of music to choose from. I like that I can go in and pick the "mood" or the tempo of a piece for my creations! Easy to use, download, and good library to choose from.

30 June 2026
Uppbeat logo

Reply from Uppbeat

We're so glad to hear this! Happy creating :)

Rated 5 out of 5 stars

Fast and human interaction with support…

Fast and human interaction with support when I reached out. The site has a really nice and intuitive interface, plenty of music to fit basically anyone’s needs, and it’s affordable. All around excellent and I highly recommend.

6 July 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much, we are so thrilled to hear you're enjoying Uppbeat as much as we do :)

Rated 5 out of 5 stars

Great support from Dano

Great support from Dano! He was very helpful, polite, and resolved my issue quickly. Highly recommended!

15 June 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for the kind words Shamim, we're so glad Dano could help!

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