Stay On Reviews 

5,472
TrustScore 4 out of 5

4.1

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Company details

  1. Electronics Store
  2. Appliance Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. TV store

Written by the company

Stay On, e-commerce 100% italiano, nasce nel 2020 grazie all'iniziativa di un gruppo di imprenditori italiani con oltre vent'anni di esperienza nel settore dell'elettronica di consumo. Il nostro team dinamico è sempre pronto a cogliere le sfide di un mercato in continua evoluzione, garantendo ai clienti un supporto costante e professionale. Per noi, essere un e-commerce completamente italiano è motivo di grande orgoglio. Offriamo prodotti di alta qualità, consegne puntuali e un servizio clienti attento e dedicato, con l'obiettivo di soddisfare al meglio le esigenze di chi sceglie di affidarsi a noi. _________________________________________ SEDE LEGALE E OPERATIVA Faenza, Via Emilia Levante 30/A


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(5,472)

1,404 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They deliver faulty goods and then they ghost you

Worst experience with online shopping and customer service ever. The fridge was delivered faulty, I have been begging them for the whole week to take the damn thing from my apartment, since I am only here until the end of the week (tomorrow). I still don't have any info on when they will arrange the pickup and I don't now what to do, since I'll be away for at least a month (which I have explained to them on Monday). They simply don't reply to my messages. Never again

12 January 2025
Unprompted review
Stay On logo

Reply from Stay On

gentile cliente
il nostro supporto clienti ha gestito al meglio la sua pratica dando la massima priorità, per ulteriore supporto può contattarci tramite la sezione assistenza del sito e-stayon.com

Rated 1 out of 5 stars

No customer service in delivery

My order is not being delivered (now 3 weeks ago).

The first time the transport company contacted me I had one hour to respond to the proposed time of delivery. Since I failed to respond in time, I have to wait again. So far nobody contacted me and I can't contact them since they don't respond to my requests.

I tried to contact Stay on by phone but the line is busy.
After several attempts I managed to speak to someone but he just pointed out that I have to wait for the transport company to contact me again.

Bad service

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect, as usual. Received the material in few days, as planned.I Would definitely buy again from this site.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Everything ok

They are good, everything went well.

6 July 2023
Unprompted review
Stay On logo

Reply from Stay On

gentile utente, la sua recensione non si riferisce al nostro ecommerce (non vendiamo prodotti ricondizionati e non ci risulta il suo nominativo) StayON

Rated 4 out of 5 stars

Fast shipping, new authentic products

I bought a phone 4 months ago, everything is good, still works well and it has a Samsung guarantee, shipping was very fast. I was afraid that the phone might be not authentic since buying online but I went on using PayPal just incase, the phone is authentic and was new and sealed

21 April 2022
Unprompted review
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