The dress arrived quickly for my daughter’s party. It was exactly as she’d hoped and it looked beautiful. During the party the strap clasp snapped, we fixed it with a safety pin and all was ok for th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
After having an issue with my order I spoke with someone called JESS via instagram who sorted it all so quickly and easily! Will definitely be a returning customer just for the customer service fro... See more
Company replied
Jess was absolutely amazing I did an exchange and needed my outfit by Saturday she has made that happen for me !! The responses were incredible and I couldn’t be anymore pleased . Outstanding customer... See more
Company replied
I had an issue with a refund and exchange, and Jess at Dressmezee was absolutely fantastic. She was incredibly friendly, helpful, and professional throughout the whole process. Jess sorted everything... See more
Company replied
Company details
Information provided by various external sources
Dressmezee is a British brand based in the heart of Northern England, we burst onto the scene in 2015 and we are here to stay! DMZ serve dedicated followers of fashion, girls who love to stand out and sport something a little EXTRA! Our girls are confident and stylish and love to show a little skin so in turn we offer the latest styles with a 'DMZ twist'. We offer our customers those 'expensive, luxurious' luxe at a fraction of the price so our girls can feel like one in a million on any occasion! From Grad-balls to birthdays or even soaking up some sun, Dressmezee has a style for you! Flawless styles made Eazee!
Contact info
United Kingdom
- info@dressmezee.com
- dressmezee.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I was dealing with a ladie called Jess…
I was dealing with a ladie called Jess after Royal Mail delayed my parcel. She was soo helpful and lovely to deal with. Customer service goes a long way when you have any order issues but I really appreciated how lovely this lady was ❤️
4 September 2026
Unprompted review
I ordered a dress for my holiday in…
I ordered a dress for my holiday in Italy and took the priority postage even though I thought there’s a chance I won’t have it in time, Jess messaged me on Instagram and asked for the order number and it was with me in Ireland within 36 hours! Excellent service. Thank you
2 September 2026
Unprompted review
Reply from Dressmezee
Hi Julia,
Thank you so much for your review!
We’re so happy to hear Jess was able to keep an eye on your order and make sure everything was on track ☀️ Getting your dress to you with plenty of time before your getaway is always so important, so it’s fantastic to know it arrived in Ireland within just 36 hours!
Have the best time in Italy, we hope you have the best time! ✈️✨
DMZ x
I had an issue with an item and Jess…
I had an issue with an item and Jess mailed me straight away and helped sort it all for me. She was amazing to deal with
24 August 2026
Unprompted review
Reply from Dressmezee
Hi Leanne,
Thank you so much for your review! ✨
It's great to know you felt supported when you had an issue with your item and that Jess was so quick to reach out and assist. Feedback like this is a reminder of how important it is to have someone there when our customers need a little extra help 🤍
We hope your next DressMeZee experience is just as positive!
DMZ x
Great service from Jess
Great service from Jess who helped me organise a refund for a returned purchase
26 August 2026
Unprompted review
Reply from Dressmezee
Hi Lisa,
Thank you so much for your review!
It's great to hear Jess was able to help with your return and get your refund processed. Knowing you received such great service is exactly the kind of feedback we love to receive 🩷
We can't wait to see what you choose next! 🛒✨
DMZ x
Customer service from Jess was amazing!
After having an issue with my order I spoke with someone called JESS via instagram who sorted it all so quickly and easily!
Will definitely be a returning customer just for the customer service from her!
My dress is stunning and delivery was super quick! Thank you
26 August 2026
Unprompted review
Reply from Dressmezee
Hi Chloe,
Thank you so much for your review!
We're so pleased Jess was able to step in and get everything sorted for you so quickly 💫 It's great to hear that the customer service left such a great impression, and even better that you're loving your dress and had such a speedy delivery!
We can't wait to welcome you back for your next order! 💖
DMZ x
Jess in customer service was amazing to…
Jess in customer service was amazing to deal with. She went above and beyond to try sort out my return. Will defo be shopping here again 😊
25 August 2026
Unprompted review
Reply from Dressmezee
Hi Dani,
Thank you so much for your review!
We're so pleased to hear Jess went above and beyond to help with your return and made such a positive impression ✨ It's always so rewarding to hear when our customers feel supported 💖
We can't wait to welcome you back for your next order!
DMZ x
Amazing dresses amazing quality very…
Amazing dresses amazing quality very happy highly recommended and I
Very fussy
24 August 2026
Unprompted review
Reply from Dressmezee
Hi Dawn,
Thank you so much for your review! 🪩
We are so pleased to hear how happy you are with the quality and style of your dresses 💞 Knowing that you've been so impressed with your items and would recommend us is exactly the kind of feedback we love to hear!
Can't wait to see what you choose next! 🩷
DMZ x
Jess was so helpful
Jess was so helpful, i had put my wrong address in and they solved it super quickly for me!!
24 August 2026
Unprompted review
Reply from Dressmezee
Hi Niomi,
Thank you so much for your review! 💫
It's great to hear Jess was able to amend the delivery address for you so quickly. Knowing you could reach out and get things resolved without any stress is exactly the kind of service we want to provide 🌷
We hope to see you shopping with us again soon!
DMZ x
Absolutely amazing dress,I didn’t…
Absolutely amazing dress,I didn’t receive an email for confirmation but I got in touch with them and they sorted this out for me straight away,the lady that helped me was called Jess so thank you so much
21 August 2026
Unprompted review
Reply from Dressmezee
Hi Claire,
Thank you so much for your review 💖
We're so pleased Jess was able to get your order confirmation sorted for you so quickly! It's great to know you were able to reach out and get everything resolved straight away, and even better to hear you love your dress 💫
We hope you enjoy wearing it and can't wait to see what you choose next! 🛒💕
DMZ x
Had an issue with refunds and customer…
Had an issue with refunds and customer service was excellent , particularly want to thank the worker Jess who I was communicating with. Responses were quick, helpful and she was so lovely🥰. Very happy with my experience!
21 August 2026
Unprompted review
Reply from Dressmezee
Hi Kayleigh,
Thank you so much for your review!
We are so pleased to hear that Jess provided you with such quick, and helpful support to get your refund sorted 🎀 Knowing you felt so well looked after throughout your experience is exactly what we want for our customers 🫶
Looking forward to welcoming you back for your next order!
DMZ x
Amazing service always an amazing…
Amazing service always an amazing clothes one of my favourite go to shop shops.
21 August 2026
Unprompted review
Reply from Dressmezee
Hi Louise,
Thank you so much for your review!
It's so lovely to hear that you've had such a great experience with our service and that DressMeZee is one of your favourite brands for outfits 💕 Knowing that you always enjoy your shopping with us is a reminder that we're getting it right!
Can't wait to see what you choose next 🫶
DMZ x
Jess is the most polite and kind women I have spoken to
Jess was more then helpful, she really did make my day compared to other employees, she’s the loveliest women and very polite. She will help with any situations and guide you through it all step by step. Will 100% buy again
21 August 2026
Unprompted review
Reply from Dressmezee
Hi Leila-Grace,
Thank you so much for your review! 🌸
We're so happy to hear Jess was able to make such a positive difference to your experience ✨ It's lovely to know she took the time to guide you through everything step by step and made you feel so well looked after. Your kind words really mean so much to us!
We can't wait to welcome you back for your next order 🎀
DMZ x
Amazing customer service
Ordered a dress off this site was bit small but a girl named jess was more than helpful with me amazing customer service il be ordering another dress as quality was amazing just needed bigger size
20 August 2026
Unprompted review
Reply from Dressmezee
Hi Donna,
Thank you so much for your review!
We're so pleased to hear Jess was able to help you with finding the right size and make the process easy ✨ It's fantastic to know you loved the quality of your dress and are already planning your next order!
We can't wait to see which DressMeZee style you choose next 🎀
DMZ x
Really gorgeous outfits but the sizing…
Really gorgeous outfits but the sizing is not made for the tall girlys. I was so excited to recieve my order and love that they do next day delivery. It was so sad when I tried on the clothes and they were really small length wise. I'm not super tall (5'9) and the outfits I had bought were just not wearable because of how short they were (one I had to safety pin because it was my only outfit option). They were gorgeous but the sizing was so off. I wasn't able to return them in time because of being so busy probably won't buy from DressMeZee again - devastated that they're just sat in their delivery bags unworn.
24 June 2026
Reply from Dressmezee
Hi there,
Thank you for taking the time to share your feedback 🤍
We're sorry to hear the dresses weren't the fit you were hoping for, especially after being so excited to receive your order. It must have been disappointing to find that the lengths weren't suitable, particularly when you had an occasion in mind.
Our team have reached out to you directly to look into this further and see what we can do. Hopefully we can give you some more guidance on sizing and fit, and point you towards styles that work better for you next time 🫶
DMZ x
Amazing customer service
Amazing customer service, I was so worried my dress wouldn’t come on time for what I needed it for, I messaged and Jess was absolutely amazing and very helpful, she didn’t make me feel uncomfortable messaging for help she assisted me and was very kind, I can’t wait to get my dress and feel beautiful for the races in there beautiful dress.
Thank you Jess for all your help!❤️
19 August 2026
Unprompted review
Reply from Dressmezee
Hi Skye,
Thank you so much for your review!
We're so pleased Jess was able to put your mind at ease and help with your dress in the lead up to the races 💞 It's great to know you felt comfortable reaching out and felt so supported throughout. That's exactly how we want our customers to feel when they need help.
We hope your dress arrives in plenty of time and that you feel absolutely amazing at the races! 🐎💫
DMZ x
Great customer service
Jess was very quick at getting back to me and helpful with my refund. Thank you 🩷
19 August 2026
Unprompted review
Reply from Dressmezee
Hi Lauren,
Thank you for sharing your review! 💓
It's amazing to hear Jess was able to get back to you so quickly and help get your refund sorted ✨ Quick, helpful support is exactly what we want our customers to receive, so it's great to know this was reflected in your experience.
Looking forward to seeing what you choose next!
DMZ x
Jess from customer service was amazing…
Jess from customer service was amazing helping me out today I made a order with a error on my email address and she managed to sort it very prompt and also cancelling a order I made twice and refunded me thank you so much for your help! X
19 August 2026
Unprompted review
Reply from Dressmezee
Hi Samia,
Thank you so much for your review!
We're so pleased Jess was able to help get everything sorted for you, especially with your email address and duplicate order 💫 Having someone there to resolve any issues can make such a difference!
We're so pleased you had such a positive experience and hope to see you shopping with us again soon 🎀
DMZ x
customer service by jess was amazing
customer service by jess was amazing! totally recommend
18 August 2026
Unprompted review
Reply from Dressmezee
Hi Carys,
Thank you so much for your review! 💖
We are so pleased to hear that Jess provided you with such amazing customer service 💫 Knowing that you had such a great experience reminds us that we're doing things right! ✨
Looking forward to welcoming you back for your next order!
DMZ x
I would not recommend this company as…
I would not recommend this company as although the quality of the clothing is fine the colours do not match the photographs shown and a return is almost impossible. I have tried for several days now to simply exchange an item to the right colour. You are given 14 days to exchange, I first tried myself on returns portal, it did not work, tried another way , came up error. Emailed the company they could not trace it with every detail given to them. I’m unsure if they actually just offer no returns and stall you until the return period is up. Definitely would not use again, customer service is terrible.
14 August 2026
Unprompted review
Reply from Dressmezee
Hi Sarah,
Thank you for taking the time to leave a review 🤍
We are sorry to hear about the difficulty experienced with our returns process. Upon review, it appears the email address provided at checkout contained a typo, which prevented our AI assistant from locating the correct order details.
Our team have since reached out directly to help you get your return sorted, however, we haven't yet received a response. Please do check your inbox (including your junk/spam folder) so we can get your exchange arranged for you! ✨ Alternatively, you're more than welcome to contact us via Instagram or Facebook Messenger, and our team will be happy to assist you there.
We'd love to get this resolved for you! 🫶
DMZ x
was great Jess was very helpful and was…
was great Jess was very helpful and was happy to help me x
14 August 2026
Unprompted review
Reply from Dressmezee
Hi Emily,
Thank you so much for your review! 🌸
It's lovely to hear Jess was so helpful and happy to assist you ✨ Making sure our customers feel supported whenever they need us is really important, so it's great to know you had such a positive experience.
Looking forward to welcoming you back for your next order!
DMZ x
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