DirectRepair Reviews 

75,279
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Found the service very good. Quick dispatch etc. Delivery charge somehow went double after i added 2nd item to cart even though they were sent together and weight wise they were extremely light. 2 pla... See more

Rated 5 out of 5 stars

I needed a replacement door for a clients washing machine. After searching their website, I couldn't find what I needed. I emailed Direct Repair and after sending them a photo of the details of the... See more

Rated 4 out of 5 stars

Excellent service once my order was taken: parts delivered quickly and correctly in enormous box. No damage. Why 4* and not 5*: simply because I tried to order directly on the site,< (it ignored it (... See more

Rated 4 out of 5 stars

I was very glad that DirectRepair carry the Kenwood item i needed AND they deliver to Ireland (a bit costly but it was worth in my case). Delivery took somewhat longer then the advised 2 to 3 days w... See more

Company details

  1. Electronic Spare Parts and Components Store
  2. Appliance Store
  3. Electrical Repair Shop

Written by the company

Direct Repair, de webshop voor alle onderdelen en accessoires voor huishoudelijke apparaten. Is uw koelkast, vaatwasser, wasmachine, droogkast, stofzuiger, koffiezet, mixer, boiler, .. kapot dan vindt U bij ons het geschikte onderdeel of het gepaste accessoire. Wij verdelen alle grote merken zoals AEG, Bosch, Braun, Electrolux, Indesit, Miele, Philips, Whirlpool,... maar ook voor minder courante merken kan u bij ons terecht! Bovendien bieden wij naast het volledige gamma originele witgoed onderdelen van de fabrikant ook goedkopere alternatieve onderdelen aan van een gelijkaardige kwaliteit. Vindt u uw onderdeel of accessoire niet? Neem dan gerust contact op met onze technische dienst op info@directrepair.be en wij helpen u graag verder!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

75K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(75,279)

170 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Felt sketchy at first - outcome was exquisite

Delivery in 2-3 days, external delivery company was really fast and the part I ordered was the correct one. Even though latest reviews didn't lift my spirit about the outcome of purchase, I was really pleased.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

One out of two items in my order was…

One out of two items in my order was wrong. I need again wait several weeks for delivery, loosing time andpaying for extra visit of technician. Order 600029923, central induction module was missed.

29 January 2026
Rated 1 out of 5 stars

They promised delivery in two days

They promised delivery in two days, so I made the purchase. Four days have passed, and there's no word. Furthermore, the tracking code they provided for GLS is useless. When I call the company, I get redirected to a voicemail. When I message them via WhatsApp, there's no response! I requested a small part for the dishwasher, and it's still nowhere to be found! They just make promises and leave customers in the lurch!

30 November 2025
Unprompted review
Rated 1 out of 5 stars

A lot of promises

Delivery promised for next day. After nearly one week, still package not delivered from Direct Repair towards GLS (according track & trace link). No feedback on emails and when calling you are redirected to a voice mail

7 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look