The customer service is absolutely amazing! They really take care of finding a customer oriented solution quickly to any kind of problem. I had an issue with a sideboard which they offered to replace... See more
Company replied
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Auch während der Epidemie gibt es eine gute Kommunikation. Die Möbel sind die gleichen wie auf dem Bild, ohne Farbunterschiede. Ich muss jedem empfehlen! The shopping experience was great. We had... See more
Company replied
I was hesitant to spend over 2k on a sofa I hadn’t seen or sat on but I took the chance with DELIFE and I have absolutely no regrets whatsoever. The sofa itself is fantastic quality and came very we... See more
Company replied
we had a problem with a table Marouane, french customer service correspondant is very friendly and efficient . His french is perfect ! He found us solutions and kept contact with us untill problem... See more
Company replied
Company details
- Decoration and Interior Design Store
- Bedroom Furniture Store
- Furniture Store
- Living Room Furniture Store
- Sofa Store
Written by the company
Trendige Möbel renommierter Marken für den gesamten Wohnbereich, imposante Einrichtungen aus edlen Massivhölzern in meisterlicher Verarbeitung, extravagante Leuchten und coole Wohnaccessoires. DELIFE steht für anspruchsvolles Wohnambiente in erstklassiger Qualität mit exzellentem Fullservice. DELIFE entstand im Jahr 2008 als logische Konsequenz aus langjähriger Erfahrung in der Möbelbranche, der Leidenschaft für außergewöhnliche Möbel und dem Wunsch, Ihnen diese Möbel zu besten Preisen auf komfortable Art zugänglich zu machen. Heute arbeitet ein 50-köpfiges Team daran, Ihnen ein einzigartiges Shopping-Erlebnis zu bieten. Gleich, ob Sie ein exklusives Highlight für Ihr Wohnzimmer oder eine komplette Wohnzimmereinrichtung suchen, ob Sie Ihr Badezimmer neu gestalten oder Ihrer Diele ein einladendes Ambiente verleihen wollen - Sie finden einzigartige Möbel von exzellenter Qualität, die ohne Einschränkung Ihren Wünschen entsprechen. Alle Preise verstehen sich als Endpreise, die Lieferung innerhalb Deutschlands ist versandkostenfrei. Lassen Sie sich von den Themen des Web Shops inspirieren: Entdecken Sie die Welt edler Hölzer, die vielfältigen Varianten der Oberflächenbehandlung, kreative Ideen zur Verarbeitung von wertvollem Massivholz und zur Gestaltung trendiger Möbel. Stöbern Sie in den Neuheiten oder schauen Sie sich an , was die DELIFE Schnäppchen zu bieten haben. Wir laden Sie zu einem Einkaufsbummel der komfortabelsten Art ein. Machen Sie es sich gemütlich und tauchen Sie in einzigartige Möbelwelten ein. Entdecken Sie, welch völlig neue Möglichkeiten unsere Möbel für Ihr Zuhause eröffnen.
Contact info
Ehrlicher Straße 19, 96237, Ebersdorf , Germany
- 0956240064100
- info@delife.de
- delife.de
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Very disappointing quality of product…
Very disappointing quality of product in regards with the price. Also, the support promise me a refund of 99€ for the return of an item, while in reality it was 79€. When asking why, they simply respond they made a mistake and refuse to make any effort ...
31 July 2026
Reply from DELIFE GmbH
Thank you for taking the time to share your feedback.
We are sorry to hear that you were not satisfied with your experience.
Regarding the refund, we would like to clarify the situation. Due to a communication error, you were initially informed that the refund amount would be €99. The correct refund amount was €79, and we sincerely apologize for providing you with the wrong information.
We would also like to point out that the item you purchased was a discounted product. As a rule, we do not offer modifications or exchanges of the mounting system for discounted items. Nevertheless, as a gesture of goodwill, we made an exception in your case and carried out the requested modification.
We regret that, despite this accommodation, your overall experience did not meet your expectations. We take your feedback seriously and will continue to improve our communication to avoid similar misunderstandings in the future.
Kind regards,
Your DELIFE Team
Exceptional quality
Exceptional quality. Stunning design. Attentive customer service and careful delivery. I have full faith in Delife and would highly recommend them. Boris in particular was very helpful in ensuring a smooth delivery for us.
19 May 2026
Unprompted review
Reply from DELIFE GmbH
Thank you so much for your wonderful review!
We are truly delighted to hear that you are so happy with the quality, design, customer service, and delivery experience. Your trust and recommendation mean a great deal to us.
A special thank you as well for mentioning Boris — we will gladly pass on your kind words to him 😊 We are very pleased that he was able to support you and ensure a smooth delivery process.
We wish you many happy moments with your new DELIFE furniture and look forward to welcoming you again in the future!
Kind regards
Your DELIFE Team
We bought a TV stand "Solu" with…
We bought a TV stand "Solu" with Delife. The furniture is beautiful, no surprise despite buying "online". their customer service answers request quickly and seriously.
30 March 2026
Unprompted review
Reply from DELIFE GmbH
Hallo,
Thank you very much for your positive feedback. We are delighted that you are satisfied both with your new TV stand and with us as a retailer, and we wish you lots of enjoyment with your new addition to your home.
Kind regards,
DELIFE Team
Meuble TV conforme à la description…
Meuble TV conforme à la description reçu très bien emballé.
Service commercial joignable et réactif pour toutes questions.
27 January 2026
Unprompted review
Reply from DELIFE GmbH
Bonjour,
merci beaucoup pour votre avis positif.
Nous sommes ravis que votre meuble TV corresponde à la description, ait été livré bien emballé et que vous soyez satisfaite de notre service client.
Cordialement,
Votre équipe DELIFE
Amazing customer service
The customer service is absolutely amazing! They really take care of finding a customer oriented solution quickly to any kind of problem. I had an issue with a sideboard which they offered to replace at their own cost or refund 100€ from the purchase price. They reply quickly and very politely and professional. I can only recommend buying their furniture because even if something would come up in the future, they’re there to make it right!
16 January 2026
Unprompted review
Reply from DELIFE GmbH
Hello,
thank you very much for your wonderful feedback.
We are delighted that you are so satisfied with our customer service and appreciate our quick, customer-focused support.
It’s great to hear that our commitment gives you confidence when purchasing our furniture.
Kind regards,
Your DELIFE Team
They do not take responsibility for their deliveries
During the delivery of a heavy table, the delivery person asked for assistance from the customer, although they should have done the full delivery on their own to the side of the street. The table which is more than 180kg heavy fell on the customer, injuring and incapacitating the customer, which resulted with injuries and hospital stay. The team from Delife refused to compensate the damages, offered a 120 eur discount, and no responsibility for the damages.
2 May 2025
Unprompted review
Reply from DELIFE GmbH
Good afternoon,
we are very sorry that this incident occurred during delivery.
Unfortunately, we have no direct influence on the delivery process.
The driver should have delivered the goods to the curb himself—your help should not have been necessary.
We have reported the incident to the shipping company and offered you a discount on their behalf, which you unfortunately did not wish to accept.
Please understand that further clarification must be made directly with the shipping company.
We sincerely hope that you have now been able to resolve this matter.
Kind regards,
Your DELIFE team
Do Not Recommend DELIFE!
DO NOT BUY FROM DELIFE!! I would give 0 stars if I could.
Sharing our experience as a warning because we have had the worst customer experience. We ordered a dining table (280 cm, over 200kg) back in February that was on back-order and attempted delivery in April 2025.
Even though we had many disappointments, I will cut to the biggest one - they have a huge problem with their shipping provider. They only offered pallet on street delivery and no option to pay for delivery into the apartment…you are a furniture company and this is incompetent to not offer, but OK…we still wanted the table so we went forward and said we will figure it out. But the delivery company never shows up on the days it says it will. After THREE attempts to schedule this delivery (calling DE Life, calling and confirming with the shipping company),3 days taking off work to be home for the delivery, and THREE times hiring a moving company because again, the table is almost 3 meters and 200 kg. The most DE LIFE offered is 50euro discount or 100euro off our next person.
It appears the expectation here ia that customers sit at home all day waiting for their delivery that may or may not come, and lift a 250kg table to their home or have movers on direct dial to come in 5 minutes..... We are so disappointed that not only did we wait 3 months for this table, spent thousands of dollars, and wasted our time, but that DE life seems to have no solution and says “we have no influence on the delivery by the shipping company.”
7 June 2026
Unprompted review
Reply from DELIFE GmbH
Hello,
Thank you for your feedback.
We are very sorry that your order experienced the problems you mentioned with the shipping company.
When ordering glass or ceramic products, we only offer free delivery to the kerbside.
Our other shipping service provider, which can deliver goods to your home, unfortunately does not ship ceramic or glass products.
In your case, we were therefore only able to offer you free kerbside delivery.
Unfortunately, there were several problems and errors with the shipping company, which is why the first delivery dates could not be met at short notice.
We would like to apologize for this on behalf of the shipping company.
We also hope that the delivery will be carried out by our external shipping service provider as quickly as possible on the agreed date.
Please understand that we unfortunately have no influence on the direct delivery.
Immediately after you reported this, we contacted the shipping company several times, almost daily, and tried to clarify your request as quickly as possible.
As compensation, we first offered you a small discount and then a higher amount.
It is a pity that you did not get back to us for a long time despite several nice phone calls.
Unfortunately, you then decided to cancel the order and we stopped delivery of the goods.
You received the refund within a few days.
We apologize again for the inconvenience.
This case has already been reported to the shipping company and a complaint has been lodged.
We are not used to this procedure from the shipping company, but we will make sure that this does not happen again in the future.
Kind regards
Your DELIFE team
Amazing customer care
I really like the quality and the style of Delife furniture. However the most valuable part of this company is the customer care service! They are easy to reach and they reply and act fast, professionally and politely. I had a problem with one of my dining table chairs that I bought one year ago. They immediately contacted me and investigated the problem to understand the issue. lastly they committed to replace the item at their cost. WHAT ELSE!
6 June 2024
Unprompted review
Reply from DELIFE GmbH
Hello,
wow, thank you so much for the great review!
We are thrilled that we were able to exceed your expectations and are happy that we found a solution together.
We also hope that you continue to have a great time with our product.
We are happy to pass on your kind words to our sales team, which will motivate the entire team.
Thank you for placing your trust in us!
Kind regards
Nina from the DELIFE team
We need this kind of costumer care for all companies...
My wife and I had an issue with the price of something which I bought. After contacting the costumer care of DELIFE, the expert had solved quickly my issue and she didn't wait for my explanation. She understood it and it was for me a very good experience with a costumer care system.
Thanks Nina (Costumer care expert ) and DELIFE
7 May 2024
Unprompted review
Reply from DELIFE GmbH
Hello,
Thank you very much for your feedback.
We are happy to pass on your kind words to our sales team, as they provide motivation for the entire team.
Thank you for placing your trust in us and for finding a solution together.
We hope to be able to convince you again soon.
Kind regards
Nina from the DELIFE team
Fantastic shop
Fantastic shop, huge and beautifull.
Great Nicole App and all the staff, very professional, serious and kind. Cogratulations!
19 March 2024
Unprompted review
Reply from DELIFE GmbH
Hello,
thank you for your feedback.
We are pleased that you were satisfied with the support you received from our employees.
Such positive feedback motivates the entire team.
We are happy to continue to be available for you and would be delighted to be able to advise you with further furnishing tips in the future.
Kind regards
Nina from the DELIFE team
I was hesitant to spend over 2k on a…
I was hesitant to spend over 2k on a sofa I hadn’t seen or sat on but I took the chance with DELIFE and I have absolutely no regrets whatsoever.
The sofa itself is fantastic quality and came very well packaged by a delivery driver who helped me carry all the boxes into my living room. This was not expected but was offered by the driver without hesitation. Tracking information was correct and regularly updated. Delivered a day early. Honestly I’m delighted with the sofa. I highly recommend this business. A pleasure to deal with and professional from start to finish. Buy with confidence
10 January 2024
Unprompted review
Reply from DELIFE GmbH
Hello,
wow, thank you so much for the great review!
We are thrilled that we were able to exceed your expectations and hope you continue to have a great time with our product.
Thank you for putting your trust in us!
Best regards
Nina from the DELIFE team
Very positive first experience
Very positive first experience : excellent customer service, fast delivery, item identical to description, competitive prices , parcel well protected during transportation.
I strongly recommend.
Special thanks to the customer service who showed flexibility and been very reactive and fair .
19 December 2023
Unprompted review
Reply from DELIFE GmbH
Hello,
wow, thank you so much for the great review!
We are thrilled that we were able to exceed your expectations and hope that you continue to have a great time with our product.
We are happy to pass on your kind words to our sales team, which will motivate the whole team.
Thank you for placing your trust in us!
Kind regards
Nina from the DELIFE team
Delivery have been well performed and…
Delivery have been well performed and in Time.
Products of quality.
I recommand it
30 November 2023
Unprompted review
Reply from DELIFE GmbH
Hello,
we very much appreciate your positive feedback.
Our quality and customer service are two aspects we are particularly proud of.
We look forward to continuing to impress you with this in the future.
Kind regards
Nina from the DELIFE team
Awful quality showing signs of wear and…
Awful quality showing signs of wear and tear aft only a few weeks. The response received from DeLife was nothing short of shocking. They said "it's true, the quality of the sofa is not really exceptional or luxurious" The cushions are full of cheap filling and do not fill the cushion covers, threads are already frayed. Even at the reduce price this sofa does not represent good value, even Delife agree.
5 April 2022
Unprompted review
Costumer support from Hell
I ordered a barstool and was promised a discount after purchase, I have screenshots as proof and showed them to the costumer support lady, never in my life have I had someone turn from "helpful" to condescending this quickly. I'm still waiting on my barstool... What a service.
10 February 2022
Auch während der Epidemie gibt es eine…
Auch während der Epidemie gibt es eine gute Kommunikation. Die Möbel sind die gleichen wie auf dem Bild, ohne Farbunterschiede. Ich muss jedem empfehlen!
The shopping experience was great. We had video call and the sales showed the details of the furniture, which saved a plenty of our time and delivery was in time. The most important is the design of the furniture is really really edgy!
16 September 2021
Unprompted review
Reply from DELIFE GmbH
Hallo,
vielen Dank für Ihr positives Feedback.
Es freut uns sehr, dass wir Sie von unserem Service und dem Produkt begeistern konnten.
Weiterhin wünschen wir Ihnen viel Freude damit.
Liebe Grüße
Nina vom DELIFE-Team
delife is good !
we had a problem with a table
Marouane, french customer service correspondant is very friendly and efficient . His french is perfect !
He found us solutions and kept contact with us untill problem has been solved
products are beautifull, deliveries were on time.
we recommand delife !
1 September 2021
Unprompted review
Reply from DELIFE GmbH
Hello,
thank you for your positive feedback.
We are very sorry that there was a problem with your order.
We are even more pleased that we could inspire you with our customer service and the product and that we found a solution together.
We hope you continue to enjoy your table.
Kind regards
Nina from the DELIFE team
Gorgeous furniture, even more incredible Customer Service
I highly, highly recommend buying from this company. Their prices are really reasonable, our sofa still looks incredible almost a decade later, and when it got a small tear in it from so much use, their incredible Customer Service agent Vanessa came straight back to us, visited the warehouse, and confirmed they still had the fabric, asking how much we would need so we could repair, not replace. If you want beautiful, well-made, long-lasting furniture with excellent customer service even years and years after purchase, you can't look any further than this company.
31 May 2021
Unprompted review
Reply from DELIFE GmbH
Hello,
wow, thank you so much for the great review!
We are thrilled that we were able to exceed your expectations and hope that you continue to have a great time with our product.
We are happy to pass on your kind words to our sales team, they provide motivation throughout the team.
Thank you for placing your trust in us!
Kind regards
Nina from the DELIFE team
good job verry happy!!!!!
27 April 2021
Unprompted review
Reply from DELIFE GmbH
Good day,
thank you for taking the time to leave us a positive review.
We are glad that we were able to satisfy you and hope that you will continue to place your trust in us.
Kind regards
Nina from the DELIFE team
Delife very much redeemed itself.
We recently retried buying something from Delife after our last bad experience. I have nothing but good remarks about this purchase. Previous bad experience was probably an exception and was handled quite properly.
We are going to order more.
6 August 2020
Unprompted review
Reply from DELIFE GmbH
Good day,
thank you very much for your feedback.
We are glad that you have given us another chance to convince you about us.
Therefore, we are even more pleased that you are satisfied with the product and delivery.
We hope you have a lot of joy with your product.
Kind regards
Nina from the DELIFE team
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