Dexters Estate Agents Reviews 

Contacted Dexter’s to value my flat, they arranged the valuation quickly and efficiently. But then nothing…
I emailed them twice asking them to send the valuation as I am keen to sell asap. One email was ignored and the other I was told the sales director would contact me shortly. That was over a week ago- the valuation around a month ago. Waste of my time and my tenants who are currently at the property.
Would not recommend

Sophie Sheppard at Dexter Property Management has taken a lot of the anxiety out of a difficult let for me where I feel others would have struggled. She has managed to build a bridge of communication with these tenants and when she has been presented with a problem, she has grabbed hold of it fully, taken ownership of it and got it resolved without any need for me to chase or follow up (unlike with some other Dexters PM staff I have come across). I only wish I could have Sophie exclusively manage all my properties - I think I would sleep better at night. My review is over several months although I have put today's date.

I’ve had a genuinely excellent experience with Dexters throughout my tenancy in Hammersmith, and I particularly want to mention Joanne Witter in the Property Management team.

Joanne has been absolutely fantastic. She is warm, friendly, approachable and incredibly reassuring, while always remaining completely professional. Over the years she has also been very understanding and empathetic when I’ve had difficult things going on personally, including my divorce, and that caring side of the way she works has meant a great deal to me.

Communication has always been excellent, clear, sensible and timely. I never felt chased or contacted unnecessarily. When Joanne got in touch, there was always a reason, and I always knew exactly where things stood.

More than anything, Joanne has always made me feel that I’m in safe hands. Even when something needed a little extra thought or discussion, she had a way of calmly talking it through, explaining what was reasonable and helping to find a sensible way forward.

She is fair, pragmatic and very good at managing expectations on all sides. I know her role is to remain professional and balanced, but as a tenant I always felt listened to, understood and supported.

Manny in the Rentals team was also excellent to deal with. She’s been friendly, helpful and straightforward throughout.

After several years in the property, I can honestly say that the people I dealt with at Dexters made a real difference to my experience as a tenant. Joanne Witter in particular is an absolute credit to Dexters. I would recommend her without hesitation.

Dexters have been renting my property for about 3 years now. My property agent Joanna Witter has been my go to person over this period. I thank her for keeping me in the loop with all matters both promptly and professionally given that I live overseas. She and her team have been excellent at managing my property and tenants . They have been quick to respond to problems and have at the same time kept my tenants well looked after.

We had great experience working with Emily during the purchase of our property. She was incredibly professional, supportive and always on top of everything. She responded to our emails promptly, kept us regularly updated, and made sure we were informed every step of the way. Her communication made the entire process smooth and much less stressful.
We truly appreciated her support, professionalism and dedication throughout the journey. We would highly recommend her to anyone looking for a reliable and professional sales agent. Thank you for making our property purchase such a positive experience.

We have had 2 apartments managed by Dexters for years, and have always found them and their staff to be very helpful, courteous and providing exceptional service.

One of their managers, Sophie Sheppard, has been dealing with new tenants and associated problems and has been more than capable and has been an exemplary liason with Dexters, our tenants and ourselves.

Highly recommended

Sophie at Dexters has been really helpful. She is always very quick to reply and has been great at liaising with tenants, coordinating repairs and contractors, and getting any information we need quickly. She keeps us updated and makes managing the properties much easier. Thank you Sophie for all your help!

Thanks to Sophie Sheppard, Connor Rowan and the team in Kew my rental property experience has been very positive. They communicate with me regularly, always keep tenants updated and share feedback regularly. Sophie is always friendly, welcoming and helpful, and I know my property is in good hands.Thank you to everyone.

DO NOT USE DEXTERS CHISWICK. They will ignore and avoid you at all costs. They’re absolutely useless and very rude. We have been trying to get our deposit back for 2 weeks and they have been lying saying they will call us back and have not replied to any of our emails. Very unprofessional and rude.

We're FTB and had a wonderful experience with Dexters. Mitchell in particular was amazing - he explained each step of the process, didn't try and hustle us, and helped move the purchase on at pace. Instead of relying on emails back and forth, he just picked up the phone and talked us through everything. This helped us clearly understand what needed to be done, by when, and helped us close our sale in record time. Suggest you ask for Mitchell if you're trying to get your purchase or sale through asap.

Chloe Curd was super helpful throughout the whole process. Always kept in touch and offered support at every step. Thanks Chloe!

We felt our initial agent at Dexters dealing with our move-out was unbothered in helping deal with the inaccurate and unfair deductions from our security deposit - no effort was made from them to right obvious inaccuracies. Then we happened to get through to Giorgia Romeo, who understood the anxiety the massive proposed deduction had caused us. On the same day, she compared check-in and check-out reports to remove many of the inaccurate, unfair, and lacking-evidence claims that shouldn’t have been there in the first place. She really went above and beyond and saved us losing lots of money unnecessarily!

I have been a landlord client of Dexters since 2007, and I can honestly say they provide an exceptional level of customer service and attention to detail.
Their team responds promptly to tenant concerns and keeps me fully informed throughout the entire process. The lettings team consistently finds high-quality tenants, and over the past 19 years I have had just three tenants, each staying an average of five to seven years. This speaks volumes about the quality of service and support Dexters provides to both landlords and tenants.
A special thank you to Joanne Witter, whose dedication, professionalism, and hard work have been outstanding. As a manager, she leads her team effectively and always ensures that matters are handled efficiently and to a high standard.
I would highly recommend Dexters to any landlord looking for a smooth, stress-free, and well-managed letting experience.

Absolutely appalling property management.
We pay Dexters for a fully managed service, yet I have had to chase them constantly while an urgent repair has dragged on for weeks. Poor communication, endless excuses and responsibility passed to everyone except themselves.

I escalated my complaint through their own Customer Experience team and to a Director. Even then, no response.

So much for “five-star service”.

Given my experience, I find the volume of glowing five-star reviews extremely difficult to reconcile with the service we have actually received.

I would not recommend Dexters Property Management based on my experience.

We had a good pre sale experience with Dexters, but the post sale support was awful. They also pressured me to change my review on google maps, and claimed a director had been in touch to help us, but no one did.

Once they get your money, they don't seem to care. They are the experts in a home transaction, we who move maybe twice in 30 years rely on them to guide us.

Like to mention Huseyin Tas who organised our APC at lightning speed, as usual.

Have been with Dexters for several years now and they’ve been very supportive throughout. Katherine has been our tenancy agent and manager.

My only recommendation is to have a default option to contact overseas landlords but email or WhatsApp, as often get calls I can’t answer or out of time zone.

Joanne Witter was immensely helpful to get us a new sofa.

I cannot recommend Viraj highly enough. From the very beginning, he was incredibly organised, responsive and reassuring. He replied to my messages promptly and took the time to explain and clarify everything so clearly, which made the whole process feel completely straightforward and stress-free.

What really stood out to me, though, was how genuinely lovely and kind he was. Speaking to him on the phone, you immediately get the sense that he truly cares about the people he is helping, rather than simply going through the motions. He was patient, thoughtful and incredibly personable, and I felt completely looked after throughout.

It is rare to come across someone who is both so professional and so genuinely warm. Viraj is an absolute pleasure to deal with, and I would wholeheartedly recommend him to anyone. Thank you so much, Viraj!

I took time off work to attend a viewing with Dexters, only for them to call me less than 10 minutes before the scheduled viewing time to inform me that the property is no longer available. I had already arrived the property. Very disappointing experience, and I am definitely discouraged from looking to rent with them again