Bought 3 times from this company
Bought 3 times from this company, everything went good, fast service, kindlyrecommend.
16 May 2025
Unprompted review
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Company details
Written by the company
Däck och fälg sedan 1996. Din pålitliga e-handel för däck, fälgar eller kompletta hjul.
Contact info
Sweden
- dackline.se
4.2
Great
209 reviews
Replied to 95% of negative reviews
Typically takes over 1 month to reply
AWFUL COMPANY: Missing parts; cost me 1500 DKK
Order# 110634
WORST CUSTOMER SERVICE ever. No professional responsibility to resolve what they messed up.
Purchased / received a set of (4) Forzza 20" for my Mercedes w221 2007 S500. Paid for mounting kit as well, but received only 14Mx1.5 (28mm) bolts; no spacers or centering rings as they apparently thought its not necessary.
When my mechanic tried to fit the wheels for rear 10.5x20, they fit OK. but the front 9x20 wheels do not clear the brake calibers; (the brake calibers are blocking to fit), thus "Spacers" are required. More specifically 10 or 15mm spacers; + 43mm long bolts needed.
Their mistake cost me a lot of hassle, and headache, not to mention extra cost of buying 875 DKK for spacers and paying my mechanic another 650 DKK for mounting, and time wasted searching for the special spacers.
They refuse to send me the missing parts.
The website claims that they provide mounting hardware to ensure the wheels properly fit.
THEY LIE. TERRIBLE COMPANY.
PAID 15.000 Swedish kroners and they will not honor their promises-
4 December 2024
Unprompted review
Reply from Däckline
Hi,
Thank you for your detailed feedback — we truly regret that your experience has been so frustrating.
We fully understand the inconvenience and additional costs you've faced due to the fitment issues with your Forzza wheels for the Mercedes W221. This is clearly not the experience we want any of our customers to have, and we apologize for the stress it caused.
You're absolutely right — the front wheels did not clear the brake calipers without additional spacers, and we should have anticipated that during the initial order handling. While we do our best to match wheels and mounting kits to your car’s specifications, rare cases like this can occur — especially on performance models where tolerances are tighter.
To take responsibility for the situation, we did send out spacers free of charge to help correct the issue and minimize your inconvenience. This was done as a goodwill gesture to make up for the oversight and to show that we take our customer commitments seriously.
We appreciate your honest criticism and will continue working to improve how we handle fitment checks and communication around complex setups.
If you have any further questions or need anything else, please don’t hesitate to reach out directly to us at info@dackline.se.
Best regards,
Jade
Marketing Manager
Däckline
I recieved rim+tires that is bad
I recieved rim+tires that is bad, because according to many mechanics, they are faulty drilled. Daekline was communicative at the start, but once they disagree with a conclusion, they cease all communication and ignore their customer. Because of this incident I highly recommend to find another shop to purchase from.
Update 18-03-2025
This case have been long, after having mechanic's investigating and measuring the rims as being uneven in cross diameter. I had to initiate a chargeback through VISA in order to move forward, When that happened, they begin reply to my cases again.
The chargeback was eventually accepted by Daekline even though they insist its not closed and they still have the money. They insist that i pay for shipping the faulty wheels back to them at my cost, and then they will refund the purchase. I have discussed with them for some time that: 1. they dont have the money, they are still in my bank after i won the chargeback... 2. They claim their bank tells them the case is not closed, but won't show any evidense from the bank that this is true... 3. I sent them documentation that the case is closed and accepted.
Still waiting for them to end this discussion and case. Lets see how long that takes.
27 November 2024
Unprompted review
Reply from Däckline
Hi! The method of mounting wheels using cone-shaped centering tools is a well-established and safe procedure that has been used on more than 100,000 vehicles over the past 20 years. This method ensures proper alignment of aftermarket wheels on the hub, which is essential for the stability and performance of the vehicle.
It’s important to highlight that this technique is specifically designed for aftermarket wheels, where precision and proper fitment are critical. The use of cone-based centering has been proven to be reliable and widely accepted in the automotive industry, both by manufacturers and experienced mechanics.
While practices may vary between countries, the safety and effectiveness of this method have been demonstrated through its extensive application. If there are any concerns about compatibility or installation, consulting with a certified mechanic familiar with aftermarket wheel setups is always recommended.
Thank you for your review.
Bra service
17 October 2023
Unprompted review
Reply from Däckline
Hej!
Först och främst vill jag tacka dig för att du tagit dig tid att lämna ett omdöme om Däckline Sverige AB. Vi uppskattar verkligen din återkoppling och är ständigt angelägna om att förbättra vår service för våra kunder.
Jag är glad att höra att du är nöjd med vår service. Det är vårt främsta mål att se till att våra kunder är nöjda.
Om du har ytterligare frågor eller funderingar, vänligen tveka inte att kontakta mig direkt. Tack för att du väljer Däckline & Imaz Wheels
Med vänliga hälsningar,
Jade Jonsson
Marknadsansvarig, Däckline
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