Dossier Reviews 

Love the product. I experienced an account login issue and was helped with the sincerest help. I got in to my account and back to restocking my scents.

I've been a Dossier customer and member for years and always have a great experience! I did have a glitch placing my last order and Valentin expertly, quickly and kindly fixed it! Everyone at Dossier is exceptional, and of course the fragrances are fabulous with truly something for everyone. Shop with confidence.

Everything is good, nice fragrance and excellent costumer service

I have been using Dossier scents for about a year now,they are very very good and have long lasting smell.They have a very good team at customer service, they reply to emails very promptly. Thank you.

Package was stuck somewhere in transit, so I contacted support, which resolved the situation in less than a day

I appreciate the quick replies to my questions and the helpful information that I was given concerning some of the products. Great customer service and courteous & professional.
Thank you,
D.B.

Not that good quality, but it's enough. I like 540 one

The product is fantastic and reasonably priced for the quality. I recently placed an order and made a mistake. They were quick to respond and resolve the issue with professionalism and great customer service. Thank you!

Friendly service. A quick resolution with a problem that occurred on my order super helpful associate.

Customer service was easy, quick response and very helpful in solving my return issue. Sent me the label right away. I’m loving the scents so far, just this one didn’t make the cut for me.

I needed assistance from customer service in applying a discount code that I forgot to use when I submitted my order. They answered very quickly and applied the refund for me. VERY quick responses and VERY polite customer service.

I have been using Dossier for over a year at this point. The fragrances are amazing. They last long and make a statement. I frequently get compliments and have people asking me what I am wearing. Above all I have been extremely satisfied with their customer service. I have had some issues where my cart would not process accurately and I was charged for an item that was supposed to be free. I reached out to the customer service and received a refund within minutes. Quality products and 5 star customer service - what else can one ask for?

My experience great, amazing communication!

Loving
Excellent
Beautiful
Amazing
Head turning scents

My previous order was lost and they replaced my order.

I really wanted to keep supporting Dossier, but I've decided it's time to move on.

I think it's important to mention that I'm not someone who bought one bottle and had a bad experience. Over time, I've built a collection of well over 30 Dossier fragrances, purchased primarily through Dossier's website, but also through Walmart and Target. I've also purchased several fragrances as gifts for friends and family.

The fragrances themselves are generally very good, especially for the price. If I were reviewing only the fragrances, my rating would be much higher.

Unfortunately, my experience with customer service has been very different.

Over the past several weeks, I encountered multiple issues with my orders and support experience:

- A member discount that disappeared during checkout, resulting in an incorrect charge.
- Emails that initially appeared to be misunderstood despite detailed explanations and screenshots.
- Two earlier support emails on unrelated issues that were never acknowledged.
- A missing promotional 3 mL sample.
- Two complimentary "mystery" bottles in the same order that turned out to be the exact same fragrance.

To Dossier's credit, they eventually refunded the pricing error and looked into the missing sample. Once my case reached the right representative, communication improved considerably.

What ultimately disappointed me, however, was the lack of flexibility shown toward a loyal customer.

As someone whose collection now includes well over 30 Dossier fragrances, duplicate mystery fragrances become increasingly likely simply because I've built a large collection. In fact, this wasn't the first duplicate I had received. I asked whether they would consider exchanging my duplicate mystery bottles — both of which were brand new and still in their original packaging — for other mystery fragrances from a limited list of available options. I wasn't asking to choose any fragrance in the catalog — only to avoid ending up with additional duplicates.

What made this particularly disappointing is that Dossier told me I could contact them after placing future qualifying orders and they would try to avoid sending duplicate mystery fragrances. That suggests they have a way to reduce the chances of duplicate mystery fragrances, but they chose not to apply that flexibility to the duplicates I had already received.

I completely understand that companies have policies, but I also believe there are times when long-term customer relationships deserve a little flexibility. In this case, I don't feel that happened.

Dossier makes quality fragrances at competitive prices, but customer service matters just as much as the product. After this experience, I no longer felt that the level of service reflected the level of loyalty I had shown as a customer.

Dossier not only has delightful scents, but it also has extremely wonderful customer service. My most recent order got mixed up due to my error in address. The Dossier team went above and beyond to make sure the delivery issue got resolved asap. The communication was extremely professional and timely. I have been buying from them for a couple years now, this has made me a lifetime customer.

Customer service was very fast replying to my email and very thorough in checking my order that all was ok. They found one of the items was sold out and asked how i wished to proceed. I asked if there would be any shipping cost since there's now one item they said not to worry no shipping fee will be charged. They credited me right away for the out of stock item. Customer service did such an amazing job taking great care of me. Well done team!