Grape & Bean Reviews 

220
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of high-quality products, beautiful hampers, and exceptionally fast delivery services that make gifting effortless. Consumers consistently note that orders arrive promptly, are wonderfully packaged, and bring great joy to recipients for various special occasions. Though some customers experienced delivery delays, missing items, or uncommunicated messages with their orders, the general feedback remains extremely positive. People also appreciate the friendly staff, helpful recommendations, and efficient communication, ensuring that future purchases and gifting run smoothly. Reviewers highlight how easy it is to order online and express a strong desire to use the service again.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting the great selection and amazing... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the fast, efficient, and... See more

Service

Customers consistently note positive experiences with service, describing it as efficient, prompt, and... See more

Order

People report high satisfaction with the ordering process, highlighting how orders are processed quickly and... See more

Quality

Reviewers express high satisfaction and appreciation regarding product quality. Consumers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb Irish Company . The hampers were praised by people I sent to and the communications and delivery exceptional. I spoke to one of the staff there and could not have been more helpful.The artisan... See more

Company replied

Rated 5 out of 5 stars

I've placed orders with Grape & Bean twice in the last year. The experience was excellent both times. They have a good selection of high-quality, and good value, products. The web site looks good a... See more

Company replied

Rated 5 out of 5 stars

The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives.... See more

Company replied

Rated 5 out of 5 stars

I have been ordering from the off licence for the last couple of months and I am very happy with their selection. Also, customer service is excellent as they promptly follow up when there are delays w... See more

Company replied


Company details

  1. #1 of 1 best companies in Gourmet Grocery Store
  2. #1 of 4 best companies in Coffee Shop
  3. #2 of 10 best companies in Corporate Gift Supplier
  4. #3 of 6 best companies in Gift Basket Store
  5. #3 of 4 best companies in Wine Store

Written by the company

Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide


Contact info

4.9

Excellent

TrustScore 5 out of 5

220 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(220)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall great experience

Nice products. Excellent customer service. Appreciate that they partner with family owned Irish businesses and an organization that provides food for school children.

25 August 2026
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Reply from Grape & Bean

Thanks Maureen
You might like to know that we recently passed 100,000 school meals donated to some of the poorest children in the world. Thank you for your support

Rated 5 out of 5 stars

I have been ordering from the off…

I have been ordering from the off licence for the last couple of months and I am very happy with their selection. Also, customer service is excellent as they promptly follow up when there are delays with the delivery, highly recommended!

14 August 2026
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Reply from Grape & Bean

Thank you very much Silvia 🙏

Rated 5 out of 5 stars

Superb is not a good enough description

Superb Irish Company . The hampers were praised by people I sent to and the communications and delivery exceptional. I spoke to one of the staff there and could not have been more helpful.The artisan is a beautiful hamper and would recommend . I was made aware of delivery etc. Top class product and top class company

10 August 2026
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Reply from Grape & Bean

Thank you very much for your order and lovely review Martin 🙏

Rated 5 out of 5 stars

Niamh was great in dealing with my…

Niamh was great in dealing with my query over the phone and together with her colleague they ensured my gift went to the correct address. I’ve tried to send another order but it’s still defaulting to my address.

4 August 2026
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Reply from Grape & Bean

Thank you very much for your order and review. We will look into that issue for you. Tony

Rated 5 out of 5 stars

Quality products and excellent service

I've placed orders with Grape & Bean twice in the last year. The experience was excellent both times. They have a good selection of high-quality, and good value, products. The web site looks good and is easy to use. Orders were processed very quickly, the products were very well packaged, and they arrived on the promised day both times. I had an email conversation with Margaret about a message to include with the second order and she was exceptionally responsive and helpful. It's become difficult to send gifts to people in Ireland from outside the EU, so I'm very pleased to have found this excellent service in Ireland.

27 July 2026
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Reply from Grape & Bean

Thank you for the great review Patrick 🙏

Rated 5 out of 5 stars

GRAPE AND BEAN

This company, is efficient and a pleasure to do business with. It was my first time using them and they packaged and delivered everything to me in a timely manner.
This was the best gift that I have given to my friends and their response, made it all the more worthwhile..I have told my colleagues about your company in the hope that they use you as well..I shall definitely be a returning customer.

20 July 2026
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Reply from Grape & Bean

Thank you for the lovely review Debbie 🙏

Rated 5 out of 5 stars

Attractive gift

The gift was very well presented and the recipient was thrilled with it

2 July 2026
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Reply from Grape & Bean

Thanks Carol. It's great to hear from happy customers and recipients 🙏

Rated 5 out of 5 stars

Excellent is all areas

The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives. As for delivery, I cannot fault a thing. Delivery was quick, easy, and the bottle was well packed to ensure there was no damage. I would absolutely order from Grape & Bean again

30 June 2026
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Reply from Grape & Bean

Thanks Jessica
We appreciate your order and your lovely feedback very much 🙏 Sláinte 🥂

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very efficient. Very happy girlfriend

26 May 2026
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Reply from Grape & Bean

Thank you James. It's important to keep the girlfriend happy 😊

Rated 5 out of 5 stars

Great service

Great service - easy to use. Had one follow up query and quickly/efficiently answered

26 May 2026
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Reply from Grape & Bean

Thank you very much Fintan

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