Grape & Bean Reviews 

209
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness, responsiveness, and friendly approach of the staff. Many also appreciate the wide selection of quality products, including beautifully presented hampers, finding options suitable for various occasions and tastes. The overall ordering process is described as smooth and easy, contributing to a positive experience. Reviewers frequently highlight the fast and efficient delivery service, noting that items arrive promptly, often next day, and are well-packaged to ensure no damage. People are consistently delighted with their purchases, whether for themselves or as gifts, and many express their intention to order again due to the excellent overall service.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality of items such as coffee... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Service

Users describe positive interactions with service, consistently highlighting its friendliness, efficiency,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives.... See more

Company replied

Rated 5 out of 5 stars

Thank you for a beautifully presented hamper consisting of wines, chorizo, various kinds of cheese, and crackers, and for efficient service. Ordered for next day delivery and we were not disappointed... See more

Company replied

Rated 5 out of 5 stars

I realised I had ordered the wrong wine and contacted Grape & Bean to ask if they could send the correct one instead. I was in touch with Margaret, and she was absolutely fantastic – so helpful, under... See more

Company replied

Rated 5 out of 5 stars

Purchased a gift voucher online. All very straightforward. I know my sister will enjoy selecting a wine of her choice from the wide range on offer. She will also be able chose from the many other foo... See more

Company replied


Company details

  1. #1 of 1 best companies in Gourmet Grocery Store
  2. #3 of 4 best companies in Coffee Shop
  3. #3 of 10 best companies in Corporate Gift Supplier
  4. #3 of 6 best companies in Gift Basket Store
  5. #3 of 4 best companies in Wine Store

Written by the company

Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(209)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Attractive gift

The gift was very well presented and the recipient was thrilled with it

2 July 2026
Grape & Bean logo

Reply from Grape & Bean

Thanks Carol. It's great to hear from happy customers and recipients 🙏

Rated 5 out of 5 stars

Excellent is all areas

The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives. As for delivery, I cannot fault a thing. Delivery was quick, easy, and the bottle was well packed to ensure there was no damage. I would absolutely order from Grape & Bean again

30 June 2026
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Reply from Grape & Bean

Thanks Jessica
We appreciate your order and your lovely feedback very much 🙏 Sláinte 🥂

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very efficient. Very happy girlfriend

26 May 2026
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Reply from Grape & Bean

Thank you James. It's important to keep the girlfriend happy 😊

Rated 5 out of 5 stars

Great service

Great service - easy to use. Had one follow up query and quickly/efficiently answered

26 May 2026
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Reply from Grape & Bean

Thank you very much Fintan

Rated 5 out of 5 stars

Great service

Great service. Lovely presentation. Recipient was very happy. I would recommend 100%

8 April 2026
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Reply from Grape & Bean

Thank you Rosie 🙂

Rated 5 out of 5 stars

Great products

Great products, great for gifting, easy to order, super communication and really fast delivery. Will use again. Thank you!

1 April 2026
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Reply from Grape & Bean

Thank you Fiona 😊

Rated 5 out of 5 stars

12/10

Excellent prices, excellent products and outstanding customer service. 10/10 would recommend!

8 January 2026
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Reply from Grape & Bean

Thank you very much for your order and lovely review Jessica

Rated 5 out of 5 stars

Very satisfied customer

Very satisfied customer, this company consistently exceeds expectations with their attention to detail and commitment to quality.

29 March 2026
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Reply from Grape & Bean

Thank you Denise. We don't always get everything 100% but we really do try. Thank you for the lovely feedback

Rated 5 out of 5 stars

Birthday gift.

Great choice of red wine to choose for a birthday gift, fast and prompt delivery and a very happy recipient. Thank you Greap & Bean.

26 March 2026
Grape & Bean logo

Reply from Grape & Bean

Thanks Sheila

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