I have recently got into cocktails, after reading a book I had bought (Spirited) so to me some strange bottles, but I make a list and look them up on the Whisky exchange site, and there they all are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Having ordered several times in the past, I know i am going to get a first class service. All items you order are well packaged and if you pay for express delivery then your order arrives exactly o... See more
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Ordered a bottle of Zacapa XO at a terrific price.The order was very straight forward and the rum arrived very quickly and perfectly packaged. I thought it was such a great price as the presentation... See more
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Just before 7pm, and before getting the train home from London, I popped into the Bedford Street store. They kindly went downstairs to get the two bottles that I was hoping to purchase. They closed... See more
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Company details
Written by the company
The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s No.1 specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week. The Whisky Exchange has flourished since the turn of the Millennium, surviving the dotcom crisis and continuing to diversify and strengthen its business. TWE's remarkable growth in the last five years has been driven by genuine word-of-mouth recommendations based on our excellence of product, fairness of price and reliability of service. As a family company we believe that these qualities are what our customers value. As a long-established leader in our field, we don't need to use cheap marketing tricks to get attention. We let our hard work do the talking. Our philosophy is simple - we never rest on our laurels. We are constantly trying to find new products with genuine heritage and quality in all categories of spirits and liqueurs to add to our range, while continuing to innovate and improve our online functionality and the outstanding customer service that has won us a loyal and ever-expanding fanbase.
Contact info
Elixir House, Whitby Avenue, Park Royal, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9388
- www.thewhiskyexchange.com
4.8
Excellent
47K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy accsess easy payment great…
Easy accsess easy payment great delivery great product five star 👍
16 July 2026
Easy to order
Easy to order, good communication, delivery on time and excellent value and deals
16 July 2026
The Whisky Exchange has given a diverse choice …
The Whisky Exchange has given me a unique opportunity to discover and experience whiskies which I would never have otherwise known about (never realised how wonderful English Malt Whisky is). They are almost unbelievable in their almost endless varieties which are available. I admit I am not an expert but I know what I like and the Whisky Exchange has such a world of diverse choices for any lover of whisky or any rare spirits.
16 July 2026
I'll be back.
The choice offered was impressive. The price was appealing. The service, ordering and delivering , was immaculate.
16 July 2026
My orders always arrive promptly and in…
My orders always arrive promptly and in good condition. The range of whiskeys on offer is excellent and they are priced really competitively too.
16 July 2026
Good price and probably the safest…
Good price and probably the safest packaging ive seen on a bottle, well done. All recyclable too.
9 July 2026
Great delivery service, but beware of taxes and fees
Great delivery service, the only issue is buyer beware, DHL is the courier service and two bottles attracted a fee that doubled the original price, yes you have to pay tax, duty and then there handling fees.
13 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing goods and packaging second to…
Amazing goods and packaging second to none ever!! Delivery fantastic too.
9 July 2026
Reply from The Whisky Exchange
Dear Marty,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are happy to learn that you are pleased with your order.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Diane Dexter,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
Efficiency and clarity were appreciated
9 July 2026
Reply from The Whisky Exchange
Dear Len,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Geoff,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Very good very nice.
Very easy website to navigate, lots of information and very cheep and fast delivery, very well packaged for transit too, if you are in the need for global alcohol worry not this lot have your back from start to finish.
9 July 2026
Reply from The Whisky Exchange
Dear Matt,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Nigel Neame,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Great product range as a reasonable…
Great product range as a reasonable price.
Prompt delivery which was well packaged.
2 July 2026
Reply from The Whisky Exchange
Dear Graham,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear ADAM,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
Fantastic deal from the Whisky Exchange.
Fantastic deal from the Whisky Exchange with free delivery on my item, postage was completed within 48 hours….Happy first time customer.
2 July 2026
Reply from The Whisky Exchange
Dear MR J LAMONT,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are happy to learn that you are pleased with your order.
Kind regards,
The Whisky Exchange
E-voucher to the rescue
I had to arrange a birthday present on short notice for my brother. The e-voucher was an ideal way of solving the problem and was very much appreciated. Hopefully the Whisky Exchange have a new customer!
23 June 2026
Reply from The Whisky Exchange
Dear Christopher,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn your recipient was happy with their gift.
Kind regards,
The Whisky Exchange
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