Gift Card Store Reviews 

After purchasing a gift card, I received a confirmation. 5 days later I received notification that it had been posted. After waiting a week and not receiving it, I emailed to ask if there was a tracking number so I could see where it was. Didn't receive a reply, I have since emailed 3 more times and still nothing. Almost 3 weeks later, from the date they said it was sent, it arrived today. With a delivery fee of $9.99 , you'd at least expect a tracking number and for that ridiculous price to send an envelope you'd expect express postage. I will NEVER recommend this service to anyone, it's an absolute farse and I have no idea how they manage to stay in business. ABSOLUTELY JOKE

The addition of a 7 dollar fee for card creation and posting (on top of a $4 fee) for an SMS card is wrong. Probably illegal as some people would not realise what they were paying for.

The services were brilliant. It made my choice easy especially when it’s a last minute gift.

I ordered a digital card it hasn’t arrived !!! What’s the hold up ?

Order# 397228

Please help I’m meant to be buying something and have no card to purchase

Where is my Visa card that I ordered?????

Appalling service. (UPDATE: the comment below from the company is rubbish - I have already done all of this, twice, and they have responded, but product is still not provided - have now put in a claim with my credit card company for a refund.)
I ordered over $1000 worth of cards (plastic) at the end of June 2026 with courier delivery.
No sign of the order and no communication and on July 20th I emailed to followup. They replied 2 days later stating "unexpected issue with the card production, and we will have to replace the order. We can replace the order free of charge."
What? Replace the order free? How magnanimous - they're going to actually deliver the paid order, more than a month late, with ZERO proactive communication, calling it a free delivery replacement order?
They have still not delivered the order, requiring another confirmation of the delivery address. Another stalling tactic.
I wish I'd read these reviews before ordering. Never again.

Spent thousands with this company on several occasions due to a research project involving participant honorariums through gift cards. On the most recent order I had an issue with one of the cards. After four emails in the past month I’ve received no response from their customer service team, not to even one email. Not even an acknowledgement of email contact. This has created so much extra admin and stress for me and left me out of pocket with a gift card I cannot use and have to replace (clearly from another provider). Would suggest using just about anyone else - this is an extremely poor company and when there is so much money changing hands, it’s even more inexcusable.

Looks like i have fallen for a scam . I placed my order #6743 on 16th July. There has been no update on where it is as of now. There is no contact number where i can reach out. This is just rediculous and scm

I bought a gift card for a lot of money for my departing colleague order 3361- it took over two weeks, many calls and emails and finally the review in this platform to get the card to actually activate. I am glad it has resolved but would not buy again.

Ordered gift cards to be sent to my customer, according to their website, it should be sent out in 3 business days, it took 5 business days. I have asked multiple times for a tracking number which they should include since it is gift cards but they sent via normal post - how is that even allowed? For such expensive shipping, tracking should be included for these. Poor experience. Also they reply quicker to a bad review compared to their emails.

Case Number: CAS-1510447-S3P7Y7

My order number is #5907, they have deducted money from my account but the egift card doesnt arrive at all, total scam dont buy from them

I ordered a 200 dollar gift card for my son in Australia online for the card to be emailed directly to him. When received it was click to activate the card, then it asked for a proxy number that was never sent ,after an email they assured me a second email would be sent it wasnt so no number to activate the card.I emailed again, got sent 2 peoples names and details saying a card was posted to them totally unrelated to me and my query.A third email said an SMS was sent it was not as no phone number was put on record.I paid 200 dollars to no one to help me sort this out ,all communication has not recified this .DO NOT PURCHASE FROM THIS COMPANY.All correspondence from them never answer your query even reply on this has not.

I purchased a gift card from here and when the recipient went to use it they got the message “error while redeeming the voucher”. I have reached out for support but they have not responded.

Slow service and poor customer support. My gift card arrived late, even after paying a premium for expedited courier service. The contact email address on their website did not work, so i felt sure i had been scammed. Similarly I lodged a contact form via the website, which also did not work. The only response I received was after writing this review.

Just bought the gift card last week. I used some amount but remaining balance I can’t see on my card. There is no option to see the balance. :( terrible card store

Realised I needed a gift card so went to the Gift Card Store and ordered a card on June 1st. Received confirmation the same day then nothing. Their site said it would be dispatched in 2-3 working days.
The nothing, two emails but no response no indication it had been sent.
Purchased another on June 10th this time paying for express delivery., can't remember the exact wording but they send them within hours 4?.
13 TH birthday on June 13.
Firdt card arrived on June 12th
Second in a satchel, NO express wording finally arrived on Jun25th.
DISGUSTED. NEVER AGAINAA

Recipient never received gift card. Totally ruined surprise. Feel stupid not to have read their reviews. Do not use this website they are total scammers. Never replied to my emails.

Made above reply but it’s all fake. they have no interest in resolving. Amazing how they are responding to this review but not to their own contact us department. Don’t loose money like I have.. stay away !!!

I ordered 2 x $1000 cards for my daughter on 20th May and paid the additional fee to have them sent quickly (~$40 i think). It is now 5th June, their courier service states it is being delivered today, but it also states the shipment is in VIC (I'm in Perth). The care factor appears to be minimial if at all from them

Do not buy anything from this store!!! I place an order for a digital giftcard $950, first they charged $29.99 on fees which its stupidly high. Then my card was declined (passed all security checks with bank and still unsuccessfull). I tried with another card and the page said there is an error with the server. I got emails for the 3 unsuccesfull transactions, so I gave up and bought a card from card.gift with no extra fees... but I realised few minutes later I had the last "unsuccessfull" transaction from giftcardsstore. Processing in my bank account. Immediatelly I email them and they responded very quick (surprised) saying that the transaction was unsuccesfull and that the transaction may appear as pending but will be back within a couple of days.... a day after that, the transaction went trough... so I email them again, asking for a refund as they told me the transaction was unsuccesfull so I went and purchased another card.. well they just told me there is no refunds for an unsuccessfull transaction... they are SCAMMERS, don't buy there!!!

UPDATE!!! I have used this company multiple times before with no issues. Previously I bought digital cards but this time I purchased two plastic cards. I ordered them on 30th April and I was told they had been dispatched on 5th May over 2 weeks later and my Granddaughter still hasn’t received them. Absolutely ridiculous! I’m in the UK and tried contacting Australia Post but need a tracking number which I don’t have. I’ve been so worried that I might have lost my money. Yes the company did reach out to me after I let them know I had contacted my bank to get my money back. After 2 or 3 emails between us they eventually did send the money digitally to my granddaughter, but obviously the money I paid for postage has been kept by them. I will never use this company again.